Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi. I bought a SIM card, registered online, paid for the plan. $15.75 was charged from my credit card but no service. When I login into my account it shows that I have to pay now. But I already paid.
My father and myself are both using PM. He travel out of Canada last week and decided to stay there for a year. As such he won't be able to use his PM sim card anymore for a year. I try to cancel his service and only found he cannot receive any test ...
I was charged for 2 plans in August. I need a refund
Hi there, I am on the $13/month subscription plan and my account shows "50 Minutes used - 0 minute left." and am unable to make calls from my phone. I have 500 Canada Wide Long Distance Left and 336 minutes of Intl (CA & US) left. So I would assume I...
Is there something you have to do to set your account up for VoLTE?
Hello,Can you adjust my billing and refund back credit as i was charged for two activate plans ..I changed my plan and was also charged for the previous one.
How do data limits work, and what happens if I exceed them?
Hi I am logged into my account and manage subscription and trying to update cc info but it keeps saying there is an issue though all the info is correct. what can I do to update cc info
https://www.publicmobile.ca/en/bc/plans#ALLLooking at the Plans (and Add-ons) page, clicking to expand what they now call the "Top Add-ons" tab ...The first item on the list is In Canada Data Add-Ons. The line of text immediately below it says "Data ...
I can’t find where my bonus data and minutes are on the public mobile site. Can I get help with this?
I ran out of datai purchased an add-on that i never saw added so 2 weeks ago i opted for an upgrade to my plan to take effect on renewalwell today is renewal and my previous is still in effect and paid for without the upgrade
i ordered a new sim on 22 Sep and my payment got deducted and neither receive any order number or tracking number so that i can track my order nor i get my sim.
Hey, guys, am I the only one having this issue? incoming calls going straight to voicemail without ringing it was the issue back then when I just started with Public Mobile 2 years ago. I tried everything I could;making sure to turn off "do not distu...
Hello, I refered friend and I haven't received $10.How long it will take ? Or why I didn't receive?
I can’t seem to log in and it says my email or password is wrong but I’ve reset the password and I know my email is right but it still doesn’t work.
Will I need to purchase a US Roaming add-on if I have the $50 Canada-US plan?
Is there any way to get hold of a agent? Been trying to transfer my old number from Koodo but just getting errors
I am traveling to the US tomorrow. I just purchased the subscription with 5G for Canada and the US. (my regular subscription with an add-on doesn't work in the US because it's only 3G). Will I be able to text, phone and use roaming while I'm in th...
Hi, I'm new to the service and purchased an add-on for international minutes. I don't see an option to remove or cancel the add-on. Kindly help! I'd like to remove the add-on and I haven't used any of it yet.@CS_Agent
Does my plan that includes unlimited international calls mean i can use while I am in the usa
cannot retrieve voicemail from my phone. It always says call failed
Hi there.My new unexpectedly-required phone sends + receives texts and phone calls and wifi works correctly, but no data works to/from the cell network. It says it's connected but the phone's (android 12) 'about system' shows that the phone has no IP...
Hi, I’m travelling to the US and am about to purchase US Roam-Talk Txt 3 GB Data(15d) for $30. My current plan is 20 GB with unlimited Canadian talk and text, unlimited international text and picture messaging. I just want to confirm what will be inc...
Please help this is the third time I have had to reach out about this issue within the last month and you have taken my money and not resolved the issue and I am again without service. My calling and texting is not working. I can call a number but th...
Hello I just signed up and activated the free 15 day esim trial and I'm wondering if the 10gb during the trial is a limit or if its unlimited at reduced speeds.
I cancelled my service on August 23 and am still getting charged. Was advised all I need to do was to unsubscribe. However, I am still getting charged and my phone is active. Please advise on how I can get this phone number and service deactivated...
I’ve been charged 34.50 on my MasterCard by mistake from Public Mobile.
Hello Everyone I'm not sure if this has been covered yet but i found it quite annoying to be restricted to T-Mobile only while in the USA. I fortunately found a fix that at least worked for me. I travel to the USA quite frequently so reliable service...
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