Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
So, after finally having success with my number transfer I'm still having "activation unsuccessful - turn on iMessage to try again" when I try and turn my iMessage on and off.I have turned both iMessage and Facetime off, turned my phone off, waited a...
Having issue with ESIM. I made an account today and transferred my number and didn't get any errors, but it's been more than 5 hours and I still don't have access. The "Used as Primary" was my old SIM with Fido, and I took out that physical SIM. When...
Within the past year, each time I've hit "change on renewal", several weeks later, if I log in to check if that scheduled plan change is still expected, it's always gone!What gives?I'm on a 90d sub, which expires in January. I've requested the $34/m ...
Both my wife and I ported our phone numbers from Zoomer Wireless but the port seems to be stuck. Neither of us can receive calls or texts on our ported numbers but can make calls and send texts. I saw that there is a port team phone number that can b...
I updated my subscription (at renewal) to a Black Friday special but it only shows in my profile as 5G, with no description of the amount of data
I have changed to $34 with 40g data at 5g , starting from Dec 13 2023 (black Friday deal). However, it does not show up and how could I check?
Hi, I encountered an issue, when my data plan is used up, I can not send and receive text messages, is there any setting for this?Thank you!
Hello, It seems as though 30 day plans have been discontinued?If so, do I need to change my 15$ plan to the new 15$ plan to get the extra 5-6 days a year or this will automatically apply?
Porting my number over from rogers ESIM to Public Mobile ESIM & Not receiving EverSafe OPT Code via Textpublic mobile app deleted rogers ESIM info. Never received confirmation port text
My esim failed to install, now I am stuck in these chat box and lack of any noticeable customer support.The only option it gives me is to get support, but won't let me login to send a ticket because the redirect does not open any sites.So how am I to...
I have a Galaxy S21 plus, that is wifi calling capable, so why is it not showing in my settings and why cant I anable and use wifi calling, if PM enabled wifi calling last February. I joined and subscribed to PM 5G/40gb in September and PM FAQs say a...
I've logged into my account, I've clicked change subscription. I only see 5G, and 4G plans, when I click "All", I still see only 5g and 4g plans. Does anybody else see them? Are they still available? I'm trying to switch to the $15 plan. I saw the $...
Has anyone that has had problems with failed activation over Black Friday been contacted by the Techs yet and the problem resolved?- frustrated
Hello,I have seen that people are asked to contact a phone number when they are stuck in the porting process. Would someone please send me a private message with the phone number. I would greatly appreciate it! Thanks
I forgot to use a referral code when I signed up for my account. Is there any way you can apply the referral code? I just signed up for a phone plan yesterday. Thanks.
My autopay didn’t go through, when I try to login I get a code sent to my number and I login but there is no account info, it is trying to get me to set up a new account and SIM card. I have been active for a few years now
Hi I am still having issues with roaming. Whenever in the US I can't receive call from people in Canada nor can I make calls. Text and data work fine but calls aren't working. I have to use an app that uses data to make calls. Which is should not hav...
My activation failed while installing the eSIM, and I am frustrated with Public Mobile’s customer service so I cancelled my subscription. I will be staying with my previous provider, but I would like to request a refund, given I never installed an eS...
Hi. I switched to public mobile from virgin yesterday. However, I did not see that I had received a text asking me to approve the transfer of my number, and that text expired within 90 minutes. I called virgin and they said that public has to re init...
Hi,I bought this plan and eSIM, and then the system tells me that my eSIM is not working. I have been trying to get support since yesterday, and no success. Today, I created two tickets and still no answer. I may better request my refund.
Hello,My sister is trying to port her phone number during activation through the PM app, she's at the part where you put in the IMEI number. But when she puts it in correctly, she is unable to hit to "Continue" button at the bottom.The continue butto...
Hello,Just wondering when you signup and ask for the sim to be mailed out, does the reoccurring monthly billing begin when you registered your account or when you activate your sim within the public mobile app?
Hi My activation failed and I'm stuck in a loop of logging in. i can't even get in touch with customer support because of that. Who can i talk to? Thanks!
Hi, I am not able to login because my simcard is not working. I couldn't get OTP and when I press confirm for full access, there is no option to get OTP by email. How can I go to my account and activate ne simcard?
I subscribed my plan almost 2 weeks ago,but I did not receive my SIM card.Today I bought one SIM from Telus local store.How can I get my $11.3 SIM card cost back?
I got a problem at step 6 - Subscription not activated. I have this problem more than 24hrs and nothing changes.Now I have "chatr" and want to change it for public mobile.And I didn't get sms with change request.Plz help me
I need to help a family member port a number that requires CS Agent assistance. But to minimize disruption of the number, I'd prefer to complete the porting process after 6PM EST. Per subject, what hours are CS Agents active? I tried asking the bot, ...
Hi, Im don't know why but im not able to see my profile or use data
Hello. My account number is 7213. I purchased a plane( 4G , 40GB). It is deducted from my card twice . once 36.80$ and once 39.10 $
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