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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

the call takes longer to go to through

Hi I just port my number from wind , my phone number is 647 , but I am not located in Toronto, however whatever I make a area call of 416 or 647 phone number it will have a voice say it will have long distance charge before the call go through how...

Resolved! Credit card processing failure

I got myself a new credit card specifically to start using Public Mobile. I registered my card online and used it to pay for 3 months. I enrolled for auto-pay, and at the end of my 3 months the payment failed and my account has been suspended with ...

Resolved! can't access to data

i could not access to my data eventhough i have data plan. try to set up in my phone as follow the link it still not work. and my phone does not have exact same option as i told this is manual setup for android phone? Press Main - Select Settings - ...

Data not working on Samsung Galaxy 5 Neo

Hello just ported my wife's cell phone number over from Kodoo. Texting and calling works. However, no data is working on the account. Please advise as she needs the data for work (google maps). Anything I can do?

Cancelling 90 day plan

Hi, I was wondering if it's possible to cancel my 90 day prepaid plan, and receive a refund for remaining days in my contract?Thank you

ZTE MAX 2 not connecting LTE

I just moved from Koodo and my phone was connecting to LTE on Koodo but after entering the APN internet starts working but it is showing me 4G not LTE. Am I missing something here..The phone is set up in Network settings as LTE

Various problems with new plan

I just signed up for the 90 day, Province wide talk, unlimited Text, and 12 GB plan. When I got to the transaction page the following was shown at the top 6. Transaction Summary‐ Sorry, your account activation request has failed. Please visit our onl...

SIM Card not working, failed to login attempt and email address not verified.

I activated my sim card today and ported my number over from WIND. The transaciton summary says "Sorry, your account activation request has failed. Please vist our online comunity at..." However, I did get a public mobile email with my activation det...

New phone number for TO area

Hi, Is it possible to get a 647 or 416 number? All what is showing up to me is 437 area code with a bunch of other random numbers. I got another phone number 3 months ago from PM and it was a 647 number. Is this new change because of the new $40 4g...

Unlocking a post-contract Rogers iPhone

Hello Like many people around here at the moment, I am interesting in signing up for the current 4GB/m deal. I have an iPhone 5C from a sibling. It was on Rogers, but their contract expired and they've moved to Telus. They did not unlock the phone. I...

Resolved! double billed

hey there. i changed my plan to the promotional one. I had autopay on and yet it told me I didn't and said my account would be suspended and also that my plan change failed. I topped up my account to pay the outstanding balance. i think went back in ...

Resolved! Received 2 Additional SIM Cards

I purchased 2 SIM cards, and received them on Monday, Oct 24, 2016. I activated and installed them the same day with no issues, a very smooth transition. However, on Wednesday, October 26, 2016, we received 2 additional SIM cards. Do we need them, or...

SIM cards not being shipped

Hello, I've ordered 2 SIM cards 2 days ago and still haven't received an email for shipment. It's strange because all of my friends who ordered the them on the same day already received cards. Please help!

Resolved! Lost SIM code

Hello, I lost my SIM code on the original card and am using a cut SIM card so I only have the last 12 digits.I want to activate my SIM card but in order to do it, I need my full 19-digit SIM code. My question is: are the first 7 digits of a PM SIM c...

Resolved! Subscribing to "New Announcements Notification"

Hello, I am new to Public Mobile since last wekeend. I have been trying to navigate and explore the site. How do you subscribe to Notifications for certain sections of this site, like the "new announcements" section. I tried playing around with the p...

Adding another SIM

I just ported one # and would like to port another. How can do this? So under same account how do I add another SIM to register

Resolved! North of Kingston, On Network Access

Any users living north of Kingston, Jones Falls / Elgin area? I'm in a marginal coverage area with Bell, but for the most part things work as well as can be expected... monthly service price just too much... I would like to move to this 4Gb/$40 month...

phone is not working

hi dear, i activated my sim card and paid for 120 per 90 day plan through credit card, my phone is not working

Resolved! New member to the community?

Hi! I'm a new member to the community. Been with Public Mobile since August when I came over from Mobilicity and been super happy ever since. I highly recommend PM to all my friends and family. But I'm curious, what suggestions do you have on how I c...

Data only users ALERT

Current promo plan actually cheaper than 90 days 12 GB data only plan!

PROMO PLAN: Getting the most out of it

Hi,If you're one of the people looking at the new promo plan and wishing it included US/Canada calling... there are two simple ways to get that. Google Hangouts Option Sign up for the promo planInstall the Google Hangouts dialerGoogle Hangouts allo...

Resolved! Simcard Shortage?

I read that a tweet was made about how PM ran out of sim cards and deleted shortly after. Any truth to this PM? I see quite a few people getting their sim card orders fulfilled but a whole bunch who ordered in the evening yesterday still haven't hear...

Resolved! Plan Change

Hey I've seen multiple posts about the new $40 for $12GB/90 days. I recently switch over to PM from Wind like 10 days ago and was wondering if I could only use the new plan after my 90 days. Im currently on the 2GB/month plan. Thanks for the help.

About changing to new 12GB plan

So I'm on a 90 day plan and my next auto-renewal date is in January. My questions is: If I change my plan to the 12GB promotion one right now, will I have it starting January and so forth or will that not work since the promotion ends on November 20t...

Carry over of the new promo plan

According to the announcement: If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer I just need an official clarification that, after 3 month, can we still keep the ...

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