Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I ordered a sim card on Sept 20 for my friend's new activation, received it in a few days but found out my friend's contract with Fido not expired till mid November. Now he is ready to sign up with PM and porting his number, will I get the reimbursem...
order a Sim Card last week. I got confirm email say "A shipment from order 90614 is on the way" In Nov 09 18:52.But i still didn't receive sim card. Can you help me check does the card is send to my home?The order number is 90614
In order to give public Mobile a try, I bought 10-day plan that expired yesterday, Nov 14th. Few days ago, I had logged in on my account and changed my plan to 90-day promotion. When I changed it, I clicked on the key for <Change on Renewal Day> bu...
Hi everyone. I followed the instructions found here: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Koodo-porting/m-p/86466/highlight/true#M15256 I used a different email address, as instructeed. When I ported my number from Koodo, my ...
I swtich my phone from another carrier more than two weeks. I met the following problems:1. Some times I cannot connect the networks. No cell phone singals can be reached one hour then the signals come back;2. Even i have signals, (but some times 3G...
I've finally sorted out everything with Koodo and got my account restored, and back into good standing (They've credited my account and gave me a bonus as well for all the trouble that was caused.)At this point in time Im requesting a Refund. I've em...
First post in the forums...seems to be a wealth of knowledge here. Search didn't bring an answer, so asking...how does xpresspost delivery work? I mean, are the SIMs actually sent to my community mailbox or do I get a door knock and get them at my d...
I have ordered a sim card from public mobile on Monday November 07 , the order is 90227. Today is November 15, I still do not receive the sim card yet !!!!I have received the confirmation email from public mobile. Why there is NO any tracking number ...
I just tried signing up/porting/activating and got an error after entering my credit card. Now when I try the sign-up process again it gives me an invalid SIM error. I couldn't even login to my account that I originally created so I had to create thi...
Hi there after going through activation i received this message "- Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmobile.ca/community for assista...
I changed my plan from a 90 day to a 30 day plan (change at the next renewal) – the payment due should be 42.00 for the next 30 days. The accounts says that the amount owing is 78.00 ..the available funds are 42.00. I have autopay so…it appears that ...
I have successfully ported my number from Fido, everything works except for data (or LTE specifically). I got 3G data to work, but I just couldn't get LTE to show up. Option is enabled in settings. I've read that updating the iOS solves the issue, bu...
I just swithced about an hour ago and got a text message confirming that my transfer request has been completed succefully.. does this mean I'm supposed to have network or is it just to confirm that they've received my request
I see so many complaints, just wondering how many folks have successfully switched? and from what carriers? Thanks!
Just wanted to make a quick post to show that the OnePlus 3T should have no issues connecting to the Public Mobile Network Public MobileFor 3G use (UMTS/HSPA): 850MHz/1900MHz bandsFor 4G/LTE use: 1700MHz/2100MHz bandsFor 4G/LTE use: 700 MHz bandSour...
Hey everyone, Yesterday (Nov.14) I tried to activate a new account - I entered my new Public Mobile SIM#, filled out the info to port my phone number over from WIND, and got through to the payment options. I entered my MasterCard info and it wasn't ...
My phone ported over after a week. I put in the public mobile sim and it will not work because needs payment, but i cannot access my account. Last week when I signed up it wouldnt allow me access to my account and I sent a PM to 2 moderators but st...
Hi,I just activated and trying to log back in to port phone # over from koodo.But, system doesn't let me log in. It doesn't even recognize my email address whenI tried to reset password(thought I messed up with password) Can someone help?
Trying to active for a friend of mine a PM account and i get stuck at "Alternate Phone Number"What's does it mean ? The phone number which he port or any random numbers ?And also Authorization Name : ? The owner name or what's the point ?
This is really ridiculous!! I have been private messaging on this community forum and posting on the fb page and no one has read my message even!! My phone hasn't been receiving calls or texts for a week now since I activated and I'm still paying for...
This is not working I have tried many times to reset and nothing.. no email... i need to pay my bill... I have not changed my password so I dont know what is going on... getting a little frustrated.
Hi all,Ported from Koodo last night successfully. Service deactivated on Koodo sim and activated on PM. However, my number showing on my outgoing calls are my Public Mobile number, and not the Koodo number ported over. Additionally, when anyone calls...
Ok, stop laughing. I'm cheap, what can I say? I've always figured people were insane to pay what they pay for a cell phone. We get screwed here in Canada. We all know it, but somehow I'm the only one that didn't jump on board. Then I see this $4...
Hello PM staff.. could we please get an update in regards to the current MOD RESPONSE time for heavens sake so people get an idea as to what to expect.......we all know about the backlog, but 3+ days to wait as well as not saying why is not helping...
Last week Thursday (5 days ago) I tried to activate my new PM SIM online. I got the credit card error message which said to contact PM. I sent an email at that time. No reponse up to now. I then started reading up on these forums at all of the horror...
I get that there is a huge backlog and I can understand the lack of support due to the lower price. We get what we pay for. But it is really frustrating seeing mods replying to threads that are created after you when you have been waiting for a respo...
Hi, My data just stopped working 2 days ago. Calls/Texting works fine, but I am getting not data. I have PMed all the mods but have not received a response. Can anyone help? Edit: My data had been working fine up until 2 days ago. I have been using ...
Hi there, My father ordered a SIM card on November 2nd with email confirmation showing order number 86270. After 13 days, we have yet to receive the SIM in mail. Also, no shipping cofnirmation email was received. Please help with this matter as the 9...
again posting on the community as its 4th day without incoming services..... I am badly affcted for my business. Can someone please assist from Moderators to fix it ASAP
Hello, I'm having an issue with getting a referral credit for one of my friends. She recently had activation issues and had it resolved by a moderator, and I recieved a text saying that my friend had left and therefore I would not be receiving the cr...
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