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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unable to Register

Hello. I'm trying to create an account on Public Mobile with my number (604 number) in Toronto and it keeps saying " The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click he...

Your Account has Been Suspended

Hey guys, @Mary_M So originally i signed up for a 10 day plan just to make sure signal strength was everything i needed and decided to make the full switch to PM from rogers. I did a plan change and have refered a bunch of poeple now... it shows my ...

Resolved! -Success Stories Go Here-

I'm growing tired of seeing so many disrespectful posts from people having porting issues, some of which are so rudely written I'd almost think they're just trying to scare away customers from Public Mobile... but I'm sure Rogers/Bell would never res...

Need some Help, I made a mistake at sign up and choose no text!

Hello everyone, I was helping a friend sign up for PM over the weekend and I ended up being more or a headache than help. When we were going through the sign up I was distracted for a minute and didnt realize I had missed the "global" for the text ch...

Resolved! Can't select new number from website

@Mary_M, @Shazia_K, @Saray_O, @Caroline_D, Trying to activate two sims and I get to the page to select new number but the drop down isn't loading any area codes. I tried all browsers, cleared cache, different machines from different locations. It lo...

No Response in over a week

@Shazia_K I replied to a service request last monday and have not heard anything since then. I have tried to contact public Mobile via email/twitter/ facebook and have not received any response.. the service request is 3392-7841 Thank you Chris

Haven't had service since Saturday

Hello. My service hasn't been working since Saturday. I've PMed the mods, and haven't received any response. My status on self-serve says active, and payment for my 90 days plan has been taken. Can a mod please respond to my messages ASAP, as it's be...

Resolved! Fall Promo Data Usage Not Showing

I switched over from the 90 day, Canada & US calling, International Text, 12GB plan to the Fall Promo plan and noticed that data usage no longer shows. How can I monitor data usage on the PM site or is this a short term bug or an issue with the Fall ...

Resolved! Ten days and no response

I posted on Nov 03 about an account activation failure, my card has been charged but other than that my account doesn't exist. I can't login, my SIM isn't active, and I can't use the SIM again. I've made posts, I've sent a PM, I've looked for other l...

Community Involvement When You Have Multiple Lines?

Hi Everyone, I just ported my 2nd line to PM and signed up to this forum with the corresponding email. I was just wondering what others do in the case when one has more than 1 line/account with PM. Do you sign up to the community once per account o...

Till the server is down?

I think, Its beyound the time which is mentioned as server down? Waiting to activate my frends's sim. He is already thinking is PM is worth it ? Any idea? when the server is up ?

No response in 1 Week + 1 Day

I don't mean to be "that person", but I sent a PM to the moderators a week ago, and it hasn't been answered yet. Did my message go into a black hole, or is there THAT big of a backlog?

CRTC BBB and my CC will be notified

I've PM'd a mod a couple times, posted a couple threads here and haven't recieved any response. Unfortunately I'm not going to beg for service. PM has taken my money and not provided the service. Some text messages are going to my PM sim and other ...

Resolved! Koodo's LG G4 phone

Hi:My cell phone is locked to Koodo, I checked my IMIE number on the PM website it says I should be fine but do I have to get unlocked my cell phone.Please advise

Resolved! Port not working - unable to recieve calls

Activated SIM card this afternoon (after a lot of hassle getting CC accepted). I had a new number issued to ensure everything was fine before starting the port from wind.I initiated the port from the account portal and a few minutes later the wind SI...

LTE not working

My phone's LTE frequency is 1800/2100/2600MHz but LTE doesn't work. It shows 3G. Anyone know why?

Resolved! international roaming

does public mobile have international roaming.i am going out country for 3 months.

Resolved! Plan change

how can i change my plan? do i have to contact moderator.

Successful Telus Port! (I think)

I'd just like to thank PM for offering this amazing deal! I'll start off by saying I was with Telus previously and have successfully ported over here seamlessly. The process took literally no more than 5 minutes, including filling details and the act...

Email Response!

Well I finally got an email response to my original "help me" email from Wednesday According to the email the activation/porting error occurred because the PIN number was incorrect I always use the same 4 digit PIN so I called Virgin just to make sur...

Resolved! Changing Plans

Hello Moderators,Could you help me out! I've been desperately trying to switch my plan for the past couple of months. I always schedule a change but it never occurs. I don't know why! This month you guys have the fall promotion $120/90 days for 12gb ...

PM and Travelling

Hello, My wife and I are looking to switch over to PM for the $40 plan. We were wondering if we travel to countries not on the long distance list, do we still have service? Currently, with our fido and koodo plans, we still get reception and can mak...

Resolved! My Sim Card

HiI ordered my SIM card on Monday. I got a message in Thursday from PM saying it was shipped out. Don't know why it took 4 days to even ship it. But anyways should I have it by tomorrow. I know Friday was Veterans Day so no mail service.

Resolved! SIM card going to the wrong address

Hi, I have no idea if I'm posting this to the right place but I have an issue. I just placed an order for 2 SIM cards (hoping to squeak in on that promo) and when I got the confirmation I discovered they are set to be delivered to the wrong address. ...

Port failed, but it still shut down my Koodo account.

After 6 days I finally got a reply from the email support team about my inability to port my Koodo number via self serve that said: "We tried to do the port of your Koodo number but I was not successful. In fact, you can only do so once per 30 days....

Resolved! "Message Details" Datestamp Issue

I made the switch to PM from Wind this morning. Gotta say I'm pretty happy so far! That said, there's one minor issue. The "Message Details" interface in Android has gone a bit wack with the timezone. This image is from a message that was sent 11:31 ...

Switching to New Plan

Hi, Like many others in the community i seem to having trouble switching to the new Fall promotion plan. Had called in and a representative set up the change so it would occur during next renewal date (today). The plan has not changed yet, i have bee...

Need urgent assistance.

ticket#0789-4634: unable to receive incoming calls. But outgoing calls, incoming and outgoing texts, data works. Emailed a mod but no response.Already tried restarting the phone, and taking out the sim already, and it did not resolve the issue. Calle...

Resolved! I can't send MMS pic's..But still love Public Mobile

Not sure why I can't send MMS pics? Got a feeling this has to do with APN settings.

Resolved! When does my data and minutes reload?

Hello,I tried to port on Nov 1, but didn't get service until November 8.I know the mods 'restarted' the plan to 'compensate' time lost.In usage history, it first logged activity on November 7th.My next bill is due on Feb 8th.When will my data and min...

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