Community

Calls going straight to voicemail

Just ported over a few days ago. Everything seems to be ok but occasional I'll have a voicemail show up without any missed calls show. Is this a known issue?

Can not access my account

Hello,  I ordered the sim card and activated it later. The money for the plan also has been charged. The problem is that it's been charged for the wrong plan and I can not access my account, I did try to restore the password through the email. But it...

my plan did not get switch over to the fall promo plan - please help

Issue: I had changed my phone plan to this 4GB / $40 plan promo two week ago. My current plan recently ends like 2-3 days ago; however, with my auto-pay renewal, the system did not update to the new 4GB / $40 plan promo. What should I do? Please help...

Can I cancel a plan activation?

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Let's Reduce Clutter and Improve Quality

Hi All, Over the last couple of weeks, I've seen a reduction in the quality of posts and an increase in posts for the sake of posting. Too often I'll see the same answer repeated over and over and moderators being tagged way too quickly. The communit...

Grandfathered plan -> New 90 day promo

Hi All I just want to tell you about my experience.  I was on a grandfathered plan $25 canada wide plan.  I just recently switched to the new fall promo plan by calling the support agents who informed me that i would lose call centre support (which i...

The good stuff

Hi Everyone,I'm really sorry to see new members having problems with activations and number ports.  I know it can be incredibly frustrating!  Thanks for being patient and coming over to PM.   But you know, you joined PM for a reason - probably to tak...

CONFUSION

Hi I am a regular customer  with automatic payment but today I received that   my plan was not renewed because of non payment.Can I please know what know what is going on?

Porting Number From PC Mobile- No Response from Representatives

Hello, I am looking for assistance in porting my number over from PC Mobile to Public Mobile. I cannot complete this manually on the self serve site. I have sent messages to two representatives and no one has replied in regards to switching it over. ...

I made a Google Doc to help my family members switch (or consider switching) to Public Mobile

I thought I'd share it with the community in case anyone else would find it useful. I have some family members considering switching due to the great deal going on right now. I thought a little visual document would help them decide one way or anothe...

No internet

i just ported my fido number to PM. Incoming and outgoing calls are working fine but data (either 3G/LTE) is not working. Instead of receiving a message from PM, I received a message from Koodo saying that the transfer was successful. I also tried to...

To all those currently waiting in 'Activation Failed' Purgatory: A Successful Resolution Story

TL:DR version:  After approximately 72 hours, my activation failure (without porting a number) was resolved by a moderator.  (Thanks to Saray_O.)  There was no error on my part in registration/activation -- as no changes were required when my account...

How to disable call forwarding options? [Solutions within]

I have various call forwarding options within my Android phone, they are as follow:1) Always Forward2) When Busy3) When Unanswered4) When Unreachable  I would like to use 4) When Unreachable only, but options 2, 3, and 4 are enabled by default. I was...

Plan Take Overs?

Do you guys offer plan take overs? I've been trying to refer a bunch of people, but everyone has their plans on terms for the next year or so. I know some companies will buy out their plans, but it does get expensive. A couple are on the Telus networ...

Porting experience and speed test in south Edmonton

Hello, Just ported from Fido this morning and thought I'd share my experience so far- in summary, it's been great.  Ported one line from a two line account directly on activation without issue, took less than 5 minutes after submitting. Speed test re...

Account Holding

Can I have two phone nubmers with different plan under the same email account?

Waiting for changing plan from November 6

I have a same issue for plan change and I SD sent messages to Mary_M and Shazia_K but still no response.How long do I have to wait?

EXPIRED vs SUSPENDED; AVAILABLE FUNDS vs REWARDS, and other miscellany

UPDATED: July 5/18 including SD08's post.First a word of CAUTION: the following analysis is based on personal experience and observing posts to this forum, and has not been confirmed officially by Public Mobile. It was helpful to me in understanding ...

Activation Problem

Hello, I received my sim-card not a long time ago and tried to activate sim-card. So it was pretty much straight forward but on the last step system showed me an error "Sorry, your account activation request has failed" But in the next line was "Than...

No incoming calls for 3 days and what to do

Hello, I activated my phone on friday, transferred my number from fido. Since then I cant recieve any incoming calls and texts. I sent email on Friday -no answer so far. I sent Private message to two of PM moderators but no answer so far. What should...

2 days without incoming calls

Chatroom or IRC?

Can we set-up an IRC on the freenode network to offer direct Peer-2-Peer Support?