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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Sporadically not receiving text messages

Hi there, It seems I am only sporadically receiving text messages on my Samsung Galaxy S5 - can someone from PM help me look into this? Thanks.

Amex will not work - how can I buy a voucher?

Hi, I'm trying to activate my sim card, I'm using Internet Explorer on a desktop and quadruple checked each part of the last form for payment and each time it does not work. I called AMEX and they said that there was no shown attempt to charge anythi...

Resolved! Forgotten my password and the answer to my security question.

I can't access my self serve account because i seem to have forgotten my password and the answer to my security question. I need help, Can someone please assist in getting my account back so that i can Access..

Missing 6GB

I was a freedom customer and was trying to activate the promo plan. It has been a week already and my 6gb promo isn't added. Can you help? my acct# 1000000xxxxxxx

Over 48 hrs! No response.

Hi,I ported over from freedom mobile on Wednesday and have had no cell service since. No calls, texts or data. I've emailed moderators and tagged them in community post. Does anyone care? OR DO I HAVE TO START MAKING A SCENE?

Resolved! My friend lost her phone,How to stop service?

I have ordered new sim card, just wanna to know how to stop service at this moment?thanks

Resolved! Rant to Public Mobile email customer service- Phone disconnected

I emailed 3 days ago trying to fix my disconnected phone and recieved an email response including the line, "you can expect a response within 48 hours". 72 hours later, no email. I am curious if there is even a team to respond to these emails, or if ...

Resolved! Unable to make local calls or click the button to send an email.

I am unable to receive text or make local calls when I try to contact public mobile it doesn't work either. Says It's a long distance call.

Resolved! Cant Renew?

Hey Everyone,So i already messaged the Mods but no one has gotten back to me (over 24 hours now)But my father is attempting to Renew his Account (3-month plan) and his credit card has Expired. When we attempted to Re-Add it to the account, it keeps D...

IPv6 APN?

Has anyone managed to get an IPv6 address on Public Mobile (LTE)? Doesn't look like using IPv6 (or IPv4v6) on the APN works yet (sb.mb.com and isp.mb.com don't have IPv6 addresses). So far I've only seen IPv4 NAT (10.0.0.0/8, 25.0.0.0/8, and 100.64.0...

PM such a disappointment.

I have been waiting without a phone for 2 days now because of the so called glitch with the freedom promotion. The mods have not replied to me. I am ready to go back to freedom if I do not hear something from somebody today.

Resolved! 6GB bonus not added-Mods?

Hello guys, Good morning. I ported from FReedom yesterday and I find that my account still shows 6GB booster instead of 12GB. I have messaged Mods 12 hours before , but no response.When will the mods get back and this will be corrected to 12GB in ...

Need some..have one in Mississauga

Mississauga near Creditview and Eglinton. Will only text back one person. btw my son got a free freedom sim in Meadowvale town centre.Text me at 647 571 8949John

Does the mod work on Sunday?

Does the moderator work on Sunday?

Resolved! iOS app for data management / tracking usage

Does anyone have an app, preferably free, that they currently use and can recommend for tracking their data usage? im looking for an app that can cap my monthly data so im not blowing my 12GB allotment in the first month or so which i've been known t...

ordering a new sim card

does anyone know where they ship the sim cards from? Ontario? i just purchased a new sim today and i know monday is a stat and i want to take advantage of the freedom port over promo that expires next thursday. wondering if it'll arrive in time - i k...

happy PM customer

im quite happy to be with PM now i've switched from freedom. i was with them for 7 years and i had one of their better plans which was $30 for text/talk and unlimited data (5 gb at 3g speed). now that i've moved over to PM, my gosh, i never knew how...

Porting Problems

Seems to be a system glitch so requesting a mod to look into my accounts thanks Transferred 3 numbers from Freedom Mobile to Public Mobile for promo planText messages indictated ports were completed successfully All 3 lines can make outgoing calls an...

So happy to be part of pm

Just moved yesterday and been one of those lucky one who had no issues when porting over to pm. Not missing fm at all so farEverything working enjoying reception even in underground parking which I can't never dream when I was with freedom. Glad that...

my first day with PM

4G connectivity was going pretty smoothly on my Oneplus 3t. I had a bit of disconnects when being undergrand for a few minutes on the skytrain but overall on the surface it was pretty fast and reliable in the downtown core of vancouver.What I enjoyed...

I ported over from Freedom Mobile on June 30th but I don't see my extra 6 GBs

Hi, I ported over from Freedom Mobile on June 30th but I don't see my extra 6 GBs. Will I see the extra 6 GBs soon? Thanks!

Resolved! Why my plan shows expired? Any body had this problem?

When i look at mh plan, it shows expired as below. My Plan Pick & Pay $120 per 90 DaysThis plan includes: -- 12GB Data- Expired- Unlimited International Text- Unlimited Provincial Talkis that mean i ...

Adding International text message and canada wide calling to plan

Hello,I was a bit trigger happy yesterday and I didn't select the Canada wide calling when i was picking my plan. Also i noticed that I could have added international text for no change in price. Would you be able to fix this? I can put the differe...

Resolved! Unsure if number ported successfully

So I switched over from freedom today, received email confirmation that my account is active.However when I try to log I to self serve it says my number isn't valid, and when I try to reset my password it says my email isn't valid.I tried making a ca...

Porting problem from Freedom

Hello all, Iam trying to port from Freedom mobile which I activated yesterday.First page no problem. SEcond page have issues-I filled in my Freedom Account number,My name on account and the alternate contact number.It is not moving to next page whe...

Possible porting issue

I ported a number from another carrier yeasterday and all went well, sort of. Today nobody cal call the number as it directly goes to voicemail. You can call out on the number but nobody can call in. I have removed the sim card and the battery to res...

PORTING

I am waiting for a reply from Aissata on my port from freedom. my freedom prepay wil lexire july 3 at midnight and i took a tempoary number with PM june 18 as i could not enter the information on my computer . i paid 58 dollars for data only plan f...

Resolved! Traveling to Australia

Hi Guys, Just got my new PM number ported in. I am travelling to Australia and nee to be able to receive texts there - is that possible? I do know there is no roaming add-on for other than the US - I just need to be able to receive texts for bankin...

Just signed up for the Freedeom/PM promo and it says my account is suspended

And it doesn't seem like I am getting service on my phone either. Will this be fixed automatically?

Resolved! Account suspended bug

Hello, I just activated my SIM card today and after completing the application (paying, information, etc.) I logged into the self serve area to see if my plan was active. However, when I got in, it says my account was suspended due to plan expiring. ...

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