Community

Can't Send/Receive Media Texts and No Voicemail Notifications

I'm using a Samsung Galaxy S7. As the subject says, I can't Send/Receive Media Texts and no Voicemail Notifications are sent when someone leaves a message.  I tried changing the APN settings but haven't been able to fix it. Any help would be greatly ...

Whats people's speeds on the the new lte plans vs old lte plan

Ported to another carrier but just recently prepaid 3 months. Will I get money back for unused days?

I want some further clarification on this, I just recently ported to another service from public mobile to take advantage of a porting over promo but I just recently had an Auto-Pay payment last week on Public Mobile for 3 months. Will I get a credit...

24 hour promos?

Hey, wouldn't it be great if PM offered flash 24 hour promotions that are open to all? It would be a great way to reward loyal customers who are paying attention to the community and referring friends! I heard they had one yesterday, just for ports f...

I can't use any mobile services including calling, texting, and data.

I can't use any mobile services including calling, texting, and data. I was always enrolled in AutoPay, and the payment was already been charged from my credit card, but all services suddenly don't work. Could you please fix this problem asap? None o...

Signed up, gave credit card, inserted SIM card, nothing

Moderators:Signed up, got a welcome email that my account was active:- Can't logon to my account- When I try and recover my password it doesn't recognize my email/logon- Phone doesn't workI had no idea you can't speak with a human for this service? T...

Service stopped since Auto renewal date!!

My services stopped on Aug 16 my auto renewal date. Checked my account assumming related to I didnt updated payment credit card that one was expired. Did link to a new credit card, still no service. Tried reboost my phone few times, still absolutely ...

Charged the wrong amount

Hi,I just looked at my credit card bill and noticed I was charged the wrong amount. I was charged $118 instead of $105 (with my rewards).

Late Payment for one day and still no connection on 2nd day

I made a mistake and paid my account one day late.   However, when I logged in the my account today, although it states the account is Active, and there is a credit on my account, my phone still has no connection.  This is now my 2nd day without phon...

Can't log into my account, service has been cancelled due to non-payment!!

I can't find my log in information for my original account.  My service has been stopped and I need to find a way to log in so I can pay and get my phone up and running again.

Not able to change plan from 90 days to 30 days

I have been trying to change my plan from 90 days with data to the 30 day provincial talk and international text for $32.  I have enough funds in my account but it will not let me change it.  Please help.  This is really fustrating.

Charged Twice for 3-month plan

I recently ordered a 3-month 3G plan. After one day of use it was clear that the data internet would not work at all on my phone so I decided to change the plan to a 3-month 4G one. I assumed when I changed from one plan to the other that I would rec...

Credit Card expired and forget to update new card. Now service is not working

Hi Credit card on file expired. I forgot to update the new card info on online account. Sice yesterday phone services are disactivated. I have sent a direct message to @CS_Agent. However I have not received any response as wait time is approx 48 hour...

Account suspended despite having $240 as current balance

Would just like to know why my account says suspended and plan expired when my account balance is $240

Funds Available but Account still shows as Suspended - help ASAP

Hello,Please resolve ASAP.My credit card declined. So I added funds to my account. The funds are available but my account is still suspended.Logged in as JONATHAN FERNANDES | | Balance: $43.00Your account has been suspended. Make a payment to reactiv...

In province, getting charged long distance?

Hi,  On my usage history, if there is a time counter on my call does this mean I am getting charged for long distance? These time counters are appearing on some in province calls and I need to find out why! I have the unlimited province wide plan. Ca...

Auto Payment didn't go through

@CS_AgentHi Mod team,My autopayment went through today, Aug 16, with the following statusAvailable Funds: $xAmount owing: $0Balance: $xIt also indicated that my next auto payment will be Nov 16, 2017.  I initially thought it was my credit card becaus...

Cannot sign into my account. And cannot text, call, use data etc... Transferred from Freedom Mobile

I just transferred from Freedom Mobile to obtain the promo that is being offered right now with some friends. After having signed up, I cannot sign into my account, text, call use data etc... Whenever I try to use these services, I receive a text fro...

Late Payment - Funds not going to the right place

Hi, I forgot that my credit card expired and thus I was late on my payment (due Aug 15, 2017) and my account was suspended. I just made a payment on self-serve and the money went into "Available Funds" instead of paying the debt. My account still sho...

Province-wide calling not working

Hi All, I have unlimited province-wide calling on my plan, and I'm currently in Ontario. I'm in Barrie now, though when I try to call areas like Marathon and White River, which are further north but still in Ontario, my calls won't go through. I get ...

payment

i made two payments for the 90 day plan because the first time the system said it was experiencing an error so i tried the next day and it worked but when i checked my credit card statement and it said i paid twice so i would like a refund for 1 of t...

Moderator : Please Contact Me

Good Day, been a PM user for a while, lost password and secret question, I would like to send my Phone # and email address to someone so I can resest my password and get into my account. Would a moderator please email me..  ThanksDR

Phone not working after "today's" auto payment

Hi, so today my autopay occured on my credit card but my phone calls and data are not working. I checked my credit card to see if i was charged but i was not, so I changed my card to my debit card to make sure the payment was made but nothing has hap...

Bill is paid until November and i lost all service

No idea what happened but i lost all service for no reasonHelp would be greatly appretiated