Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My phone stopped working today and when I called 611 there is an oustanding balance of $225.00 I have initially tried your service for 3 month, and got all data used in the first 2 months. Then decided I need more, so I choosen another (higher plan),...
@CS_Agent I understand that many people are experiencing the same issue where their account is suspended for no reason, so I'm sorry if I'm just clogging up the forums, but I really would like a resolution ASAP. I am not able to call as the plan is a...
Hello, i first activated my phone a little over a week ago, I activated the 90 day 12+6gb, Canada wide calling and texting plan at 240$. Now today my phone is not working, I can't send texts, calls, and my data isn't working either. Self serve and 61...
This morning I was working and noticed my cell was not working. I immediately looked online to find the problem and found my account was suspended. .. kinda **bleep**ty deal but what ever...I sent a email to the moderator explaining everything....Thi...
I started an account 1 month ago on a 90 day payment term. However as of today the account thinks it's due for renewal and Is now suspended until I pay another 120$ this does not make sense. Also I am on auto pay so if it thinks it needs more money (...
Hi there, My account got suspended, it says I didn't not pay but there was a payment on July 27, 2017 when I signed up for the account. Account #: 1000000xxxxxxxPhone #: 604-xxx-xxxx Also, I have been having issues recieving phone calls. They all g...
New 90 day service plans. Less than two weeks old. Woke up this morning with suspended service. Have messaged moderator_team. Is there an ETA on when these suspensions will be resolved and accounts restored?
I was referred to Public Mobile by a family member. Today I was a victim of the Account Suspended glitch and am waiting to get my account re-activated. They recieved a text saying that due to inactivity on my account they won't be getting the refer-a...
REPOSTED FOR VISIBILITY >> please feel free to copy and repost as needed Something has triggered a significant accounting system glitch. Some, not all, accounts are being suspended even though paid up. A queue seems to be building so please plan for ...
I was turned onto PM by my girlfriend who is looking to save us money. After trying to set up and port my number from Telus I have started reading terrible reviews. Accounts suspended for no reason, issues porting numbers, issues just getting started...
I paid my fees online in my account. The payment posted and my next payment due is showing for the future. but my phone does not work when i try to call or text. i have been patient. I waited, and also sent your moderator a private message. I have...
Just wondering if anyone has tried reactivating their expired current plans instead of waiting for mods to reply. and then dealing with credit refunds when the dust settles.
Account opened August 4 suspended August 18?? Is this normal??
My account got suspended and its only been 2 weeks. i dont know what happened. i can not text or call. i was on a 90 day plan
@CS_AgentI need some urgent help. My daughter's plan is listed as suspended....and she is about to leave on a trip....and we have no reliable service. This is aboslutely unacceptable. I PMed, but have no reply.
Hello I joined on the 16th of August and I was billed on the 16th for my 30 day plan and billed again for the same amount.
Hi there, I started an account July 13th (90 day plan)Pick & Pay This plan includes: - 3 Choices- 3GB at 4G LTE Speed- Unlimited International Text- Unlimited Provincial Talk I was charged $150 on my CC on July 14th and I have a confirmation number,...
Just private messaged the mods team, but this is absolutely ridiculous. Paid in full for 90 days + 2 add ons on August 11. Less than 30 days ago. My number was successfully ported over, and today my account shows:Your account has been suspended. Make...
Today, without warning, my phone and plan service was suspended. I switched to PM at the end of July and I'm supposed to pay every 90 days $120. It is only August 19th and when I tried to make a phone call, an automated voice said I don't have an act...
I purchased a US addon this morning, I am in the US.It shows up in my purchased items.I have restarted the phone, manually chosen the operator, automatically chosen the operator and unchecked and rechecked roaming. I am using and android phone.This i...
My wife's account got suspended after a month of usage (were on a 90 day plan). Auto pay is and was set up but her account got suspended.I had to process a payment to get her unsuspended. I looked at transaction history and there was none! How is tha...
Something has triggered a significant accounting system glitch. Some, not all, accounts are being suspended even though paid up. A queue seems to be building so please plan for at least a day without service.There is NOTHING you can do to fix this. T...
Just a curiosity question...Anybody who is experiencing a suspended account today (August 19, 2017) when they shouldn't, was your number ported?And, if so, from where?
I joined Public Mobile on Aug 2, 2017 and paid the fees through my credit card. However, I could not text anyone this morning. (Aug 19, 2017) I checked my account and it was locked out because it said I didn't make a payment? I tried changing my APN ...
Hello. I just got on with public mobile less then a week ago. Last night I logged into my account to see my data usage and I notice my account said suspended in big bold red letter. I tried to use my phone and sure enough it is. I checked my visa to ...
I signed up as a new Public user last week and chose one of the 90 day plans. Processed payment of around $159 then had to add another $20 because account said not enough to pay for my selected plan. This is now $179 total charged to visa. Started my...
i am registered on an autopay account, and i started my plan on july 21 2017, today is august 18 2017 and i am on a 90 day autopay plan. My phone was suspended today for no reason, because my date for my next payment was due in 90 days. I paid again ...
Hello, I have cancelled my auto pay today, which is the date of my scheduled payment. I see nothing recent in the payment history and my credit card has not been charged yet. Will I still be charged for the next three months? I wish to change to a di...
I activated my account 1 week ago. Paid for 3 months of voice data and text. Money was taken out of my account. I could make phone callss and text till yesterday but today my account says suspended. Please resolve this ASAP
My 3rd acct was suspended for non payment 9 days after activating the account. The money was taken out of my bank account 9 days ago
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