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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data Add on

I added 1GB to my plan for $30 about a week ago. It charged to my credit card, however, I am not seeing any data coming through. Does anyone know what the issue is?

Voice message

I need to set up my voice message with a password

Glitch in paying initiating plan

Hi there, When i signed up 2 weeks ago, it seemed like there was a glitch when I signed up for the recent promo of $47 for province wide and 12GB on a 3 month plan. I got an email confirmation stating that I would be paying $141+tax for the province ...

Resolved! My data is not working, please help!

My mobile data is not working even when it's turned on. Please help

LG V20 data issue

I recently bought an unlocked LG V20 LS997. I've set up APN as per https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Setting-Up-Data-APN-On-Your-Phone/ta-p/26 BUT I am consistantly having connectivity issues. Apps like banking app...

Resolved! Unable to receive text messages

Hello, I am able to send text messages but not receive texts as of this morning. A detail that may or may not be related is I had a US roaming add on that just expired today. Anyone know how to fix this? Thank you!

Can't view acct details

@CS_AgentI keep getting the following error when trying to view my account details. Tried logout and log back in, and tried private browsing mode, didn't solve Generic ErrorOh no! It looks like something went wrong, but don’t panic.Log out and then l...

Resolved! Porting out

Hey guys!So i got a public mobile sim a month ago and don't have a Canadian credit card, so I couldn't pay online. The closest voucher store is about 1.5 hours away by public transit, as I don't have a drivers license. So i asked a friend to pay with...

Resolved! This company is amazing

Resolved! No renewing while having enough available funds

I was wondering, is there a way to not renew your plan (and to go in suspended/expired status) at the end of your billing cycle while having enough available funds to cover the renewal? If possible, I guess you would have to contact the mods beforeha...

Resolved! Future dating...

One question I have...If I future-date a plan change, and then I don't pay to renew my service (ie my account goes suspended/expired) what will happen when I do renew my service (obviously within the 90 day period)?Will it change to the future-dated ...

PM community notifications are taking a break

At the moment, it seems that notifications for any community activity aren't being generated, at least not for my account. I made a couple of posts and received bravos, but the usual notifications were not sent to my e-mail. I know it's not an issue ...

LG V20 won't send MMS

I recently bought an unlocked LG V20 LS997 and I can't send MMS - I tried multiple solutions I found here in the community and none of them work. I've tried settings from this post: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updat...

Unable to call( it says unable to connect mobile service)

I cannot call with my phone anymore and It says unable to connect to mobile service. I payed the fees. I do not understand why I cannot call anymore eventhough I PAY every month. Do I need to change a new SIM card??? Please help

Resolved! Bill/Receipt for payment?

I was just wondering if it was at all possible to see an itemized bill within my account that I could print out? I was just hoping for a receipt for tax purposes but I can't seem to find anything that fits the bill. Thank you!

Happy Thanksgiving!!

Happy Thanksgving to all community members, PM staff, mods and your families!! Thank you so much for all your hard work and great support. Have a Happy Thanksgiving!!

Need to updaate CC info but I forgot my password! (need to change it ASAP)

I have been trying to change my password for my account for a couple months now, Publicmobile only sent me a reset-password email once, and that was after a week I requested it... (so it already expired). After that I haven't gotten another email It'...

Unable to Verify credit card

Both my phones were set up with Autopay. I think its been 6 or 9 months as we renew for 3 months at a time. This time around the phones didnt renew on the credit card stating that it cannot verify the card. I called Visa, they said they cansee Public...

registered but no confirmation email

Hi there, I have registered for Public Mobile, bought the SIM card, received a phone number and activated my account. However, I was told I would receive a 6 digit code as confirmation by email and have not received anything yet. Could someone please...

selfserve

I can not access my selfserve account, and I need to change my plan because I can not make or receive any call.

1 Year of savings with PM

So, as I near 1 year with PM, I thought I would take a look and see what my wife and I have saved over a year against what we would have paid for the Year with Rogers. So we have 2 fall promo's also purchased $8 LD and a $15 LD and a $20 US addon. ...

Not receiving phone calls, text, or data.

Hello, I've been using PM for about 9 months, haven't had any issues until recently. This weekend, I've lost service, and it keeps stating'Not registered on the network'. I thought it was my phone, so I put my friend's Bell sim in it, and it worked ...

International Minutes Do Not Work Without Minutes

Hi there, I purchased a text only plan from PM. I also purchased 200 minutes as an add on thinking that I could just use 200 minutes at a time. With this setup, I am unable to make calls without a phone plan. I'd like to return the 200 minutes I pur...

I should pay for 75$ dollars but PM charged me 103.48$.Why?

Hello everyone!My plan is $90 per 90 Days.And i have Loyalty Reward ($9) and AutoPay Reward ($6).So I should pay 75$ per 90 days.But PM charged me 103.48$ yesterday.How can i take my money back?Thanks!

Can't make local calls

i have unlimited provincial wide calling and cannot make a call after renewing my 3 month plan. It states that the call is a long distance call when it is not. It says the call is not covered in my plan, my plan has not changed in regards to calling ...

Resolved! Account suspended

My account has been suspended for whatever reason. I signed up 3 months ago and signed up with auto pay. I get this message on my account:"Your account has been suspended. Make a payment to reactivate your current plan.Suspended accounts are deactiva...

Activation failed with obscure message

I bought my public mobile SIM card today and went to activate it and got to the end where it failed on the final page. I can't login to self serve despite receiving an email nor can I activate again (invalid sim error). All I want is to use my new nu...

My voucher is good but doesn't go threw why??

I didn't pay right away for the date I paid 5 days after and my voucher don't go threw an I doing something wrong

Locked out of account

Hello. I have been locked out of my b************@gmail.com. All I was trying to do was add an international calling plan.

Autopay didn't go through

Autopay didn't go through cause my credit card expired right before and I just activated the updated credit card. My plan expired on Oct 7, 2017 midnight and i updated my credit card on self serve with the new expire date and cvv number. I paid for ...

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