Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
...isn't it odd that the same plan with the bonus data actually cost more money? The "bonus" is not a free bonus, but at a $15 extra cost.Just being facetious....just thought it was a straightforward promo, like a buy-1-get-1-free, instead of those t...
Current issue:Phone can receive MMS but cannot send MMS. Previous issue (now half fixed): Phone could not send or receive MMS. I put some additions onto my APN which eventually fixed the receiving issue, but did not fix the sending issue. Phone: Sam...
Hi, For the past couple of days I have been trying to update my add ons, I filled my available balance then purchased the add on. So yes I'm doing the two step process.However everytime I do that I don't purchase add on and my balance doesn't update....
I plan on switching to public Mobil. I’m just waiting on the SIM card. I’d like to keep my current phone number but I also want to keep my previous provider active for a month while I make sure that I want public Mobil to be my service provider. Is t...
What are my options of calling countries that are not on the list..? Any comments..thanks
exchanged another public mobile SIM, sure phone no problem and the problem came from new sim just ported from Vingin mobile today, any idea?
Hello, my dad is on a trip in the States, I added a 1GB data roaming and talk/text onto his plan for the duration of his trip. But he says he can't use the internet from the local AT&T network. I suddenly remembered you have to manually configured th...
I managed to somehow port over a number I liked from text-now the web based texting and voip call application and now my phone cannot receive incoming calls or texts. The only texts I’m receiving are iMessage based texts. Everything else is being div...
Hello, I can't onto to my account, both password and email won't work. Not sure what to do.... Meghan
Quick question: I purchased a long distance add-on (400 min for $15). Do I get charged $15 every billing cycle? Or I will only be charged whenever I use up the 400 mins?
I am in the United States and had only purchased a data plan. My question is - can I will still RECEIVE text messages and calls without a PHONE or SMS plan? Or do I need that add-on to also receive texts?Thanks!
My son's autopay stopped working so he has no service. He's also forgotten his password so is locked out of his account. The password reset is useless as there is a many hour delay on receipt and has it a short time expiry window. These emails all se...
So recently I received a charge to my Visa in the amount of $64.41 on Oct. 25th The thing is, my account is set up for auto-pay on another credit card, so I was wondering if somene from PM could maybe help me in out in explaining what exactly that is...
I do not live in an appartment (and hence do not enter an appartment number), I am very sure that I am entering the details correctly, I have talked to them and made sure that there are no issues with the account, and I am sure that there is enough c...
Hello,I recently lost the credit card affiliated with my AutoPay account and it arrived a few days past my auto-payment date. I tried to update my card (along with making a one-time payment) and my cellular service still does not work. Everytime I tr...
Hi i ran out of data and bought the 1gb add on. However I still don’t have working data on my phone. what could be the problem? Thank you,
Looks like Bell is coming back into the discount segment of the market. Hopefully this bodes well for better promos going forward. https://mobilesyrup.com/2017/11/03/bell-discounted-wireless-brand-canada/
My current plan does not specifiy if my data is LTE or 3G. I signed up earlier this year - in May 2017. I get 6GB of data but I'm not sure if it's LTE or 3G. If it's 3G I want to upgrade. How will I find out? It doesn't say on my plan page.
Today is marks the start of my second year with PM. I activated my SIM 3 Nov 16 and my account on the forums the next day. I do have to say it has been a great year saving a lot of money!! I have had to contact the Mods for assistance on my accoun...
The add-ons doesn't work at all after I added $10 into my account. The regular payment doesn't work at all after I added $120 for my services. I have no services on my phone now at all.What the *f is going on public mobile? Such a huge diassapointmen...
? It is time PM, it is time! This time last year, the famous Fall 2016 promo was already up and running!
Just a heads up for anyone with a Moto X Play that the update has been pushed out to phones (I just got my notification today). I've seen a few posts in other forums that some people have been having some problems so its probably a good idea to back ...
Hi, I've noticed that cell signal disappears occasionally for about 2-5 minutes. Anyone else experiencing this issue? Thanks
I think this knowledge base article about setting up data APN needs to be updated. It says: How do I setup the APN on my Apple device?Locate your APN settingsTap ‘Settings’Tap ‘Cellular’Tap ‘Cellular data network’But you can't go from Cellular to Cel...
InterestingA while back I had commented on how some mods seemed to be able to fix issues quicker than othersJeremy had even chipped in that we should be patient with newer mods who were still learning certain things After my last contact and issue wa...
Hi, I am trying to activate a new SIM using a ScotiaBank Visa Debit card. Sufficient funds are in the account and the card is active, but the activation of the SIM card keeps being rejected due to the card being not verifiable. Can you assist in gett...
Hello, I have been locked out of my account can you please do a reset? Thank you.
Bonjour qui dois-je contacter pour une erreur avec mon compte il on renouvler sans mon consentement sur une carte de credit pis en plus le forfait qui a ete mis sur mon compte n<est pas mon forfait et mes appels locaux son des interurbains
Hi, I tried to add 1GB data addon and got a "ValidateAndUpdateOptions/Provisioning_14" error. I tried to refill with "US Roaming - 1 GB Data (10-day)". It added sucessfully but it doesn't even work so that was a waste of $20.00. Can someone please re...
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