Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi Community, I am disappointed that I lost my money when I changed my phone plan to a new one. I used to be with Fido and when I change my plan, Fido prorated my bills and gave me the leftover money that I didn't use from the old plan. Without an...
keeps saying my log in password and user name is incorrect.
So Koodo called me this afternoon and left a message about porting the $40 for 4gb a month plan. Everyone knows the news with that already but my question is if this is illegal? I know they are all run by Telus but still being different companies it ...
Anyone else hear from Koodo reps lately?A few people have been claiming the new offer is $40 for *5*GB of data, cross Canada calls, and $100 bill credit Is 5th GB permanent or temporary promo? Targeted or general for everyone? What happens to those w...
Hello PM Team, I recently travelled to the States and got a 10-day add-on on February 9, 2018. I was in the States until February 12, 2018. Upon my return, my phone worked until February 17, 2018. Since February 17, I have been unable to connect to t...
I'm looking to unlock my phone. I've been with PM for around since ~May 2017.After reviewing PM's board, I'm at a bit of a loss as how to proceed.https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Unlocking-Your-Phone/ta-p/5237It states to...
Is it possible to add multiple phone number on same account with different plans for each number? Curious to know...because when i switched back to PM i had to create a new email and new account.
okay its been over 3 year since since we started with PM fully online - pay and go, yet its almost impossible to understand the payment calculation. It has never been updated, and its still not updated. I have absoloutly no clue how the payments are ...
Hi,This is a bit unusual; it says connected to 3G and 4G after setting up the APN, but I still cannot connect. This only affects one of my phones, but not the other. It works on my Samsung S5 Active, but it won't work on my E&L W6 Three Proofings.Thi...
![Screenshot_20180221-123958[1].png](/t5/image/serverpage/image-id/8744iE2C2545BEFE26ED0/image-size/medium?v=v2&px=400)
![Screenshot_20180221-124022[1].png](/t5/image/serverpage/image-id/8745i176EE2F93E0857E4/image-size/medium?v=v2&px=400)
![Screenshot_20180221-124028[1].png](/t5/image/serverpage/image-id/8746i9F868B4731F536BA/image-size/medium?v=v2&px=400)
![Screenshot_20180221-124200[1].png](/t5/image/serverpage/image-id/8747i0833A45DA2997068/image-size/medium?v=v2&px=400)
I've purchased a plan that has unlimited texting worldwide and calling between canada and U.S as well as purchased an add on for international calling, but none of it is working.
Hi There...Another question regarding setting up my Plan with Public Mobile.What does the '2' represent under Unlimited Talk Province-Wide2?Thanks
Hi There...I am becoming a Public Mobile customer and when setting up a Plan I noticed for Text the choices are 'International Text' or 'No Text'.If I don't select either option do I get 'Local Text' or do I have to select International or No Text?Th...
I am attempting to activate my new PM SIM card and when I got to the screen to select a new phone number the site froze and would not proceed. I refreshed the session after waiting at least 20 minutes and started the process over again but it told m...
My SIM card stopped working! It says no sim but it’s in the phone. What do I do?
Hi Public Mobile, I ran out of data. Can one of the mods apply my $120.00 to my account and change my next auto pay date? Thanks.
Self-service web pages (login etc.) are not responsive (don't adjust, are difficult to view) on small screens. Please, we are in 2018, it's a long time to make self-service responsive and show some respect to mobile users.Here's the link: https://sel...
Just ported from Virgin, can call but no getting incoming! Help
Good Morning, I am brand new to public mobile! and I love it so far. However, when I signed up I kept forgeting to click the right items i needed for my plan and changed it a few times the day it was activated. I also signed up for auto pay. This ha...
My account keep locked
I will soon be moving to Pelee Island, Southern Ontario for work. Although the coverage map shows no coverage there, I wonder if this is to do with imprecise mapping rather than actually having no coverage. Does anyone have any experience using Publi...
Hey, Galaxy S7 Edge - latest firmware from Rogers.Tried to text message a photo of the ribs on the smoker for my wife - and got a message Message Not Sent: Too Large. Lots of Data left on the plan, I've sent texts to her before, with this phone, on t...
Good afternoon, Can any Mod help me unlock my account? I can't use the "forgot your password" option. It says that my account is locked. Thank you
Many news headlines refer to the Fall 2016 promo as the "$40 for 4gb" plan, and Koodo has conveniently offered that amount, but this is simply not the case and never was. Since we pay in increments of 90 days, which is less than 3 months (91.25 days)...
OK, so the last few days haven't been very good around here. Maybe it would be a good idea to get some clarification about the proper procedure for resolving a complaint. Like most people, I would prefer to deal with the company to resolve an issue ...
You have reached the limit for number of private messages that you can send for now. Please try again later. @CS_Agenttrying to resolve my account issue with changing my plan and topping upi just want to use the services i have paid for and yet im pa...
In the letter from Dave he said that all good things must come to an end, referring to 12GB/$120/90day plan on PM. Since he implies that being on this plan on PM as a good thing, does that mean that moving to Koodo on a similar plan is considered to ...
Apparently http://www.mrnumber.com has an app for Android & iOS that can block entire country codes!
I purchased a us roaming add on and it did not activate on my account
@CS_Agent I cannot change my plan in self serve .I am currently without service trying to add 30day provincial talk . The funds are available. And I have even added more than necessary as the processing of plan change seems to require a payment. But...
It seems like Virgin raised their plan prices again. This is the second time in at least the last 4 months. I am sure Koodo and Fido will follow once their promotions are over. It will now cost you $50 for 500 daytime minutes and 500MB of data. The ...
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