Community

Activated New Plan and got charged twice

Hello,New public mobile user. So I activated my SIM today and everything went on smoothly. However, I forgot to add the texting to my phone. So the message went in and told me about it, so I instally went to self-serve and changed my plan to the one ...

is koodo's taking over public mobile?

autopay not working

I have been using the autopay service since I started using Public Mobile due to the savings it gives me. However, it stopped working now. I suspect this is because I renewed my creditcard because it has expired. But I could not find out how to chang...

Can I start a new plan before the end of the month?

I have purchased 30 day plan for my girlfriend, but she is staying in Canada longer than we expected, and she already used up all her data, so I wanted to get more data for her phone. But if I purchase additional 1GB data for $30, her phone plan ends...

US add on required?

If I already have the  US talk and text plan, do I still need to purchase the US roaming add on for when I travel to th US? Thanks.  

Phone isnt working even though payment went through

Hi,  if anyone knows why the auto payment doesnt work and when i manually added the money in through the website it still doesnt work but says the money is in the account. But when i call *611 and try to add the money it says it doesnt work and the b...

Re: Just switched from Telus - Cellular network doesn't come up shows "No service"

I answered over e-Mail but have not got any response, Maybe I don't know how this community works but it is now already 5 days ago. This what I wrote: Hi Gregory, Thanks for your e-mail, The IMEI of the phone is the joint of all the numbers that I su...

Accessing the Public Portal while out of data (Idea)

Wonder if Developers can make a way to access Public Mobile Portal to purchase more data while you're out of Data LTE. 

Re-activate account past 90-day period

Hi, My wife has been away and is coming back in 3 weeks, and I was planning to reactivate her #, but I missed the 90-day expiry date by a few days.  Would you still be able to re-activate her # and old plan? ThanksEd

New customer - Cant log in to manage my account

Hello i created my account with the help of a walmart rep about two weeks ago, and have received email confirmation (to the email address I signed up with) that my account has been created. However when i attempt to login (using the same email), it t...

Autopay didn't work, now you won't process my card

I have autopay. For whatever reason, my Feb 11 autopay was rejected. I have now updated my card details (it didn't change, but I did so out of an abundance of caution), but now your system won't process the payment.

Moved to Koodo: Refund request for monthly plan payment

Hi , i just moved to koodo on the weekend on 10th feband I want to get refund of my monthly payment that was charged on 8th feb. since I’m not using public Mobile now I request to please refund my prorated payment to Koodo account or to the credit ca...

Balance transfer

this morning i change my numbers... no more service... i got to active another line... i need all my balance transfer to my new acc ... my service end feb 16....

Some criticism on Public Mobile

This is more of a rant, but I hope PM takes this as an opportunity to improve your services. I activated my account last Friday, but with the Public Mobile SIM card inserted in my phone, I quickly realized that my phone is still locked with the previ...

When it comes to Determining IF Sim is Faulty, This is the Way, and details of....

When it comes to determining WHETHER a Sim is Faulty, Here's Tips: IF you have Multiple Devices, AS LONG as It's UNLOCKED, Compatible, insert Sim IF There's NO Signal, like NO Public Mobile being listed on top screen on Device, Possible Dud, As you w...

Cannot Make Payment

I have two accounts with Public Mobile and have the same credit card registered for Auto Pay for both accounts.  One account is working fine but the second account refuses to accept payment from the credit card.  I tried another credit card and payme...

iPhone problems

Used my old phone for my son, set it up with new SIM card, and iMessage won’t work. When I try to put the new phone number in his iCloud in the “reachable at” part, it says it will send me a code through text message but doesn’t send me anything.Phon...

Re: New SIM card no service

Same isue here...switching from telus with a new phone and porting # already requested when I bought sim and registered at WalMart.  No service after 5 hours now.  Old phone still has service though....what gives?

Unable to receive INCOMING CALLS only (update: probable FAULTY PM SIM CARD)

EDIT: I just checked on another cellphone and I'm having the same issue, as well as testing my device with another sim card and no problems. So, by elimination, the Public Mobile sent to me must be faulty. Do I get a new one free of charge or, if I b...

Password recovery email not showing up

So, this is an oddly specific problem. My sister's credit card expired, she forgot to update it on PM, and now her phone plan's not being renewed. She has not logged into the account for a year now so she forgot the password, and she's trying to rese...

Tablet question

I have a stupid question here lol I just purchase a Lenovo 10’ tablet can we use one of public mobile data plans for this tablet? Thanks in advance