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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unlimited Data? Or better add on options 🙄

So I’ve been with Public Mobile pretty much consistently since December 2011. I say “pretty much” because I’ve switched to different companies at LEAST 3x looking for SPECIFICALLY better priced DATA!!! When I became a PM customer in Dec 2011, I was M...

Re: Can't access/create my self serve account

I have no idea how to get around this forum to get help. This is extremely frustrating...if the number wasn't already active and paid for I'd cancel it...I have no idea how to get ahold of a moderator.

I've been locked out. Please contact Public Mobile for help.

Hi I forgot my password to log in to my account, and i try too many time to log in. Now i get this message " you've been locked out. Please contact Public Mobile for help." when i try to ask to reset my password though email. Can u pls help. Thanks...

Re: Can't access/create my self serve account

I just activated a new number and the website won't let me create an account. I can't figure out how to get help to get this corrected. Please help!

Locked out of my account

I'm locked out of my account. I have requested a password twice and the verification email has not come. I have emailed moderators and no one is getting back to me. I'm really in a jam here...what else can I do??

Re: Can't send text message

I am having this problem I can receive I just can't send text msg error 425, it happened in the past when I changed my plan two months later it is now doing it I've cycle the power factory reset remove the SIM card Rebooted I've tried everything poss...

Calling into voicemail, but there is no audio

Hi, I have a voicemail, but when I try to access it the call connects, but then I can't hear anything. Completely silent. No prompts, or anything. One of the times I tried to listen to it I pushed a bunch of dialpad numbers and it started talking in ...

Canada wide Plans

Would be nice to have a Canada Wide Unlimited voice... would rather that than data? wondering when that will be possible?

Resolved! Forgot email address attached to account

Hello, I need to update the payment option on my daughter's account but I forgot which email address I used for her account. How should I recover this account to update my payment information?

A shipment from order 121285 is on the way

Hi. Is this Sim Card that long to go to my place? I went to store and they need more money for the card to activate. How come? I paid shipping.

Service

Hi I’m back. The moderator was gracious enough to set me up with a new contract due to the phone number mix up however they forgot to add the talk and text that was to be included in the monthly payment of 30$ for 30 days talk and text plus 1 gb dat...

forgot password

Trying to create new password and it is taking to long to receive email from public mobile. By the time I got the email it expires. please help this is very annoying.

Made payment but account is still suspended

I made a payment yesterday and it went through but my account t is still suspended and clicking reactivate my plan doesn’t do anything for me except send me to the make a payment page and I also see that my balance hasn’t changed and shows that I sti...

Resolved! DOCX file from email

Hi there!I can't open DOCX file from my email on my iPhone 7. No problem accessing the pptx and xlsx files though. What's going on?please provide a fix.

New offers

I just signed up for a monthly plan last month, now the same plan has twice the amount of data for new customers. I just signed up last month... is there any way to take advantage of this offer?

Error: limit for number of private messages

I keep getting this error when trying to reply to the Moderator Team private message. You have reached the limit for number of private messages that you can send for now. Please try again later. I am trying to reply to their message. How long before...

I can hear them but people can't hear me

We just got a new (refurbished) LG G5 and a new Public Mobile SIM with new 1 Gb unlimited plan. When I call someone I can hear them but they cannot hear me.I installed Facebook Messenger and was able to make both audio only and video+audio calls with...

Mod hours incorrect on get-help page

Attention @CS_Agent, the hours listed for moderators on the get-help page (https://www.publicmobile.ca/en/on/get-help) are incorrectly showing Sat/Sun as 9-7:30. S/B 9-7pm according to a post by @MarieHelene_L on 2017-05-27, in the following knowled...

Need help!

Payed for US Roaming and LD Calling to Can/Us phone still not working in FL. It worked for one week, ans when I toppwd up my add on for an additional 10 days, ot stoppes working all together. Below is a screen shot of my plan & add ons for the numb...

Resolved! Just changed sim card and cant receive any calls

I lost my phone and just bough the new sim card from walmart. I had changed the sim number through my account service. Now I can make the phone call but cant receive any calls. Please help.

my public account

M jaspreet kaur , actually my public account have locked and i want to change my plan but i forget my password . so , now what i need to do?

My phone isn’t working

So I just got a text saying my account was suspended I don’t know why !!!!! I can’t talk to anyone I need my phone I have a child at home

In need of advice

I opened my plan on March 16 and there was a problem porting over my number. So now I’m left with someone else’s phone number that I have access to text messages and outgoing calls but I cannot receive any incoming calls.. the moderator says I gave ...

How can I print off a record of payments to Public Mobile for the year of 2017 for Tax Purposes?

I need to get a record of payment for all my cellphone bills for 2017, you know like receipts so that I can do my taxes, by giving these receipts/proof of payment to my accountant. How can I get a record of this from Public mobile?

Resolved! Unable to port over number

Hi there, I just signed up but was unable to transfer over my landline number from Source Cable to Public. I filled out all the information that was requested when choosing my number but there was nothing else i was asked to submit (eg. account numbe...

Resolved! what 3G speed are you getting?

I'm a new PM client attracted by the more affordable data plans available here than on the other carriers (I am presently with Fido).I don't think I have a need for fast data and so can probably get away with one of the pretty cost effective 3G data ...

vouchers at canadian tire?

has anyone been able to buy vouchers at actual canadian tire stores? we don't have gas bars in my city. want to try and take advantage of teh shoppers 10% off Canadian tire gift cards if its still available.

Resolved! Wanted to change my phone plan, today is my payment due date I was already charged.

Good afternoon everyone, I appreciate if someone can help me here. I had signed up for a 90 day plan, with automatic payment as a new customer on December 19th,2017. Today I was automatically charged for my second 90 day cycle, however I wanted to ch...

New activation

Hello, I am trying to activate SIM but it doesnot go through..Can moderator help me to activate?

New Customer

Just wondering why I did not get new customer promo - $30 for 30 daysJust signed up today !!

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Unlimited Data? Or better add on options 🙄

Re: Can't access/create my self serve account

I've been locked out. Please contact Public Mobile for help.

Re: Can't access/create my self serve account

Locked out of my account

Re: Can't send text message

Calling into voicemail, but there is no audio

Canada wide Plans

Resolved! Forgot email address attached to account

A shipment from order 121285 is on the way

Service

forgot password

Made payment but account is still suspended

Resolved! DOCX file from email

New offers

Error: limit for number of private messages

I can hear them but people can't hear me

Mod hours incorrect on get-help page

Need help!

Resolved! Just changed sim card and cant receive any calls

my public account

My phone isn’t working

In need of advice

How can I print off a record of payments to Public Mobile for the year of 2017 for Tax Purposes?

Resolved! Unable to port over number

Resolved! what 3G speed are you getting?

vouchers at canadian tire?

Resolved! Wanted to change my phone plan, today is my payment due date I was already charged.

New activation

New Customer

New Subscription - Services on Hold

How to get hold of a human being to resolve a paym...

No 5G on iPhone XR

Subscription not Activated Step 6

Do I owe any payment? "Account" not accessible af...