Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
any deadline i need to active the sim ?
I just backed a campaign on Kickstarter for a new 2.5" rugged Android phone. As I hate carrying large phones. Will there be any issues switching to this phone on public mobile? The details cam be found here: https://www.kickstarter.com/projects/jell...
This seems like a crazy question to be asking, so maybe I'm making a stupid mistake, but I could really use some help. My home province is BC and I have a province-wide talk plan. I recently applied for a job in Ontario. Today they emailed me to say ...
I was on autopay but account did not renew, now I am locked out of my account. Account reset links are emailed after they expire.
Hello everyone,I suddenly can't make phone calls and I have a new voicemail alert. When I try to make any calls it immediately hangs up. I've never had this issue before and have been with Public about 6 months. Any idea what's going on? Samsung Gala...
Could anyone help me to reset my password? My old password isn’t working . My was switched to new plan from old so no access to 611
I have recently unlocked a Samsung Galaxy Note 3, unfortunately my sim card does not work when entered in the phone. The phone is unable to connect to public mobile. I put the correct APN as well. I also checked the phones compatibility with public m...
Hi everyone, I am signed up for auto pay but when I login to my account today (June 04th was the day of the payment), I see the following message. Is this normal? Do any of you know why this is happening. I thought Auto pay should deduct the amount ...
Hi I was wondering i just bought a public mobile sim card at the time of writing this and found out I was getting a better plan with a different carrier. Now I don't know how can I get a refund because I haven't got the sim card yet. Thanks
Hi everyone, have anyone get a community reward for May 2018 yet? I saw a topic for April 2018 Contribution via Mods when beginning of May but until now I don’t see anything for May yet. Has it been changed to new policy? Thank you
Hi, I’m trying to make a call local call within same province. However, I get a recorded message saying, “sorry, you do not have active long distance add on...”Why am I having this problem all of sudden? I have $120 plan with unlimited call within sa...
Whoever said that PM do not charge airtime for whoever leaving a message in your voicemail is not true, I just checked and found out that PM do charge airtime for people leaving a message in your voicemail.** This does not applies for PM customers wh...
@CS_Agent I am not being allowed to change my plan - need help ASAP as trying to leave town. Credit is on account
Greetings Community.I attempted to initiate the port of my land line to my PM account today, using the online self service form, but couldn't not get it to work.There's the initial step to see if your phone number is eligible - this step succeeded an...
Just had a call go directly to voice mail. I immediately called my own phone from a land line and it rang through fine. Wondering if this can happen if service capacity peaks or if there is a code a caller can use to go directly to VM. Thanks Everyon...
why am i chrage for 30 and 10 doallr and never 10 doallr whern i add 110 doallr on to my top up this not right charge me 20 doallr and 40
Hi, I tried to activate my sim card last week but apparently it did not work after having entered all my details. I am trying to transfer over from FIDO and must keep my number (I indicated so when trying to activate). Can someone please take a look?...
I'm really confused. I am trying to understand how it works. I read the article here and still don't get it.. Under my profile I see a Top 0.5% badge, A top 50% badge but those icons aren't the same as any in the article I read explaining community r...
I use a iphone 6s plus, and since a few months ago I realized I can't use data anymore.I have had no prior issues with data and no settings have been changed.Things that I have tried:- restarting phone (it works for a bit, then doesn't after a while)...
I just realised that I ran out of all my 2GB data for the month. My plan is only going to renew the 7th of June (tomorrow) - Is there anyway to have it renew now so that I can get more data (with no additional charges) Also, Is there any promotion wh...
I was testing public mobile's service using a new number and the new phone I was eventually going to use long term. Being satisfied I was going to fire up a new account on public mobile however they have increased the prices meantime ( equates to a 1...
I got the $30 Canada wide calling but unable to get calls. Tried to turn off my iPhone and reinsert sim. Ask friends to call me but it’s just saying: “No network coverage”.Tried to use another android phone but even worse, I’m not receiving texts.Jus...
What countries are included in the long distance add-on and at what rate?What about countries not in the list? $15 for 400 International mins (includes US & Canada). Any unused minutes will roll over to your next cycle.
Hello community, I need two information. I am using a 30$ plan (included unlimited canada-wide calling and 500MB 3G data. But whenever I make calls to other provincial numbers it says "a long distance calling charge could be applied in my call". Is t...
Hi there I purchased the 1GB of us roaming data and I already finished using it before the 10 days. I need to add more us roaming data however that option is not available anymore. The only options I have is the US roaming data for 250 megabytes or 5...
Hello! For the last three hours I've been unable to receive sms! I can send them, and even receive MMS of the texts that I'm not getting, but for some reason, I'm not getting any texts. I've power cycled my phone twice, turned it off and back on, a...
I successfully located the form under Self Service to commence the porting action.On that form, I see a couple of references to a Reseller: "Reseller name" and "Old Account Password". I'm not sure if I need to fill out either of those. I did in fac...
little confused as i have a $10 plan and my dad has a $20 plan but neither of us got a text about putting our credit cards in auto-renew
I have been having issues with connectivity when going as far as Collingwood (Blue Mountains), and Halton Hills (Toronto Premium Outlets). I am not able to send/receive texts or make calls. There have been several instances where I have attempted to ...
I need to have my phone unlocked already signed upiphone 4s=======
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