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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Stolen Phone & Keeping Plan

Hi all, My phone was unfortunately stolen a couple of days ago. It's an iPhone, so I can track it using the Find My iPhone feature, but in order for it to work the phone needs to be connected to the internet. The thief knows this, and has kept the p...

Resolved! Password and Account Login

I cannot log into my online account as I have no password. The girl at the store did not provide the password when she set it up. Also the "forgot password" does not send me any emails.

Unable to make calls

I am a new customer on the $45 plan with unlimited Canada wide calling. Unfortunately I am unable to make long distance calls, if I try it states that I have no long distance add on. I can go into self serve, plan is active, shows this plan. Is ther...

Incomplete Port

I came over from Fido 2 days ago. Immediately I could send texts to any network and make outgoing calls but all incoming texts and calls are still going to Fido. I contacted Fido Sunday night and Monday morning and both times they said they saw the...

Can I reverse an add-on purchase made in error

Hello, I accidentally purchased US roaming when I meant to purchase long distance calls to US. can I get my US roaming reversed?

US roaming

I have US roaming add on on my phone, but still can't place calls - system tells me I do not have one. What do I do?

Resolved! setup autopay and added money to my account but service not active

Hi Please help.I was due to topup yesterday and missed it. went onto website and added credit to the account and also set up autopay. Now I have $40 in my account and autopay says its going to come out in September but I cant top up the sim to work n...

Voicemail- Talk not included?

I switched to Public Mobile yesterday and I did receive the message saying that the porting was complete.I am able to receive/make calls and send/receive text messages.When I try to access my voicemail a message saying “talk not included in your plan...

Switch plan

I am currently using $40 plan and want to switch to a plan where there is only calling facility $20. I want to know the procedure to switch

Unused Plan

Hello, I've been travelling in Asia and had my plan auto-renew, despite me not using it for the last 2 months. I was wondering if I could have the unused credit applied to my account, or if I could have the 3 months that I paid for start now? Thank y...

Resolved! Password reset

I have tried the password reset4 times however I am not receiving an email to solve this issue as I've forgotten my password to get into my account is there possibly a moderator out there that can assist me with my reset thanks in advance

Resolved! An email address

Hello, When we send an email to this email address, is it private? Or does it appears here? community-notifications@publicmobile.ca Thank you! MJ

Porting out and refund

Hi, I just paid for this month's service and I have ported out to Koodo, is there anyway I can get this month's payment refunded? Thanks,Stanley

Can't access my data

@Moderator_Team Hi, I can't access any of my data, even though i have a 12GB plan as well as added 1GB plan. I can't see any of my usage or add ons either. stopped working yesterday.Thanks.

Is there a way to temporarily disable voicemail?

I don't want to remove the voicemail feature. I just want it so that when someone calls they can't leave a message (they would just get the 'The person you called is not available please try again later' standard greeting). Is this possible?

Activation sim

Tryed to activate sim card and then something went wrong at the payment part and when I tried to do it again it said Sim is invalid. Please how do I fix this

credit card went thought even with wrong province??

Just thought i woudl post this, kind of the oppisite of what typically happens activated a sim card just now (thanks for the sim you know who). anyways entered all teh credit card info and pressed submit, and i see AB instead of BC in the province ...

Phone Randomly Losing Service

Hi there, I've been having this problem for a couple of weeks now. My phone seems to be randomly losing service from time to time. Unable to text, use data, etc. However when I try and call someone, I somehow get full service and the call goes throug...

Resolved! I need help i forgot my password i type in my email and they say send me a email i never get?

i forgot my password they say they send me an email i did it 5 time and never recived an email can anyone help me out here.... am i doing something wrong??

No incoming calls or texts

@CS_Agent I just switched from Rogers to pm and can only make calls. I’m not receiving any incoming calls or texts. My voicemail also doesn’t work. I’ve taken my sim out and put it back in. Powered on and off and still nothing. When people call me it...

Resolved! Chinese phones and spyware

I really like my Xiaomi smartphone, what I don't like is the fact that like many other Chinese manufacturers, these phones have been found (by the likes of F-secure and G-data) to have spyware built into them. So I wanted to know if there anyway to ...

Resolved! Scheduling a Port, possible?

@CS_AgentIs it possible to schedule a port? Here's my situation: I have a number I want to move over to PM, issue is the $25 referral promo ends on the same day as the said number's contract, on Aug 8th. Can I have the number activated today or tomor...

I am getting error message that my top up voucher is not valid

I am trying to top up my phone to using a top up voucher however my voucher is given as already being used despite my never using this voucher

Cant get ahold of moderators.

Hello Does anyone know a faster way to get ahold of the moderator's? I'm trying to get my phone plan changed after my account expired for some reason but I can not get ahold of them. I've sent a couple message now over the past 2 days but no respons...

Resolved! line failed to transfer from koodo

Hello. I transferred four lines for my family from koodo to public two days ago. Three of the lines transfered but one line hasn't transferred. I followed the instructions and got a temporary number and then went to change my number to the koodo n...

Transferring phone number from Koodo to Public Mobile

Hello everyone, how can you transfer a number from koodo to public mobile? During the process it stated that I had to make a new number and contact the team. Is there any way I can do it through the self serve account? Thank you.

No Service but I've paid my bill and my account has not been deleted.

Hello!I went on vacation for over about 2 months and I returned and paid my bill to reactivate my account.I made a payment of $55 to make sure I cover the reactivation fee as well as monthly plan fee. My number and account are still active but no mat...

Resolved! Moving to another province

Do my loyalty, referal, and auto pay rewards stay with my account if I change phone numbers to a different province? And is it possible to do so without the help of any moderators? I’ve sent them a couple messages but nobody responds. It has been a w...

hi does anyone know when 40$ plan ends

Account access

I have been trying to access my account. I forgot my password and the systen keeps sending me a message saying "An e-mail to reset my password has been sent to me" I am yet to receive any e-mail.

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