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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Voicemail

How many voicemails are included in $35 for 30 days plan?

Change phone number is failed

I have passed 30 days and I tried many times to change my phone number , everytime I got an erorr meessage that changing phone number is failed I'm wondering does anybody have a solution for that issue ?

Re: Community moderater

, i have a customer , who applied payment voucher , its applied, shows active plan, but computer says you dont have active addon, no phone service or internet service working, please chech , i tried to change the new sim card, bu still same issue, pl...

I need a real invoice, CRA is not impressed with the "self-serve" page.

The lovely CRA auditor I'm dealing with is not impressed with screen shot printouts of publicmobile billing. They actually went out of their way to mention it's not legal to charge HST without providing a bill with the companies HST number on it. I...

Resolved! Auto Pay

How do I change the credit card on my account to a different card? Doesn't seem to be a button for this. James Fielding

Resolved! Short term sim plan wanted

Hi, Im comming from the UK for a holiday for a month and want a sim plan, last time I was in Canada I bought a pay as you go plan from rogers and was stunned at the cost,I am used to being able to walk in to a phone shop in the uk and get a pay as yo...

Resolved! Bill credit question

I signed up yesterday and was told that I will get $10 off for 6months on my $30/mo plan. Now I am being told that the offer expired Mar 4th. What's the resolution to this?

Resolved! No Auto-Pay, Debit Charged?

Hi All, Like one of the more recent posters here, I too, received a $10 credit on my account. I'm not quite sure what this has gone towards, as my balance is $0.00. The bigger problem is when I log on to view my transaction history, it states: "Debi...

Account suspended

How do i have back my service

Auto-pay not working

Hey guys,For some reason auto-pay on my account has suddenly stopped working and my account has been suspended because of it. When I try to re-enter my credit card details it complains that it 'cant verify my card'. The card is working fine, I used i...

Can't text or receive calls

I just activated my phone late yesterday. I still can't text or receive calls.

Resolved! 10 dollars off 40 dollar plan

Recently a friend signed up and his plan said he would get ten dollars off for six months on a 40 dollar plan but the ten dollars was never subtracted from his phone bill.

Resolved! verification sms back to 227898

I'm trying to send back verification message back to 227898 to confirm my mobile phone number. But it's blocked bt PM says it's long distance. Will PM unlock this 227898(capital one)

Future of Kiosks

Been wondering if when Kiosks do open will they sell vouchers? I'm sure the ones who use vouchers instead of credit card. I know a few who rather not use their credit card and rather pay via voucher. If they did sell vouchers it would help people wh...

Resolved! Unlimited incoming text - using my 50 outgoing allotment

Hi, I'm very new to the cell phone world, period. I just started with a basic package for 50 min calls, and 50 outgoing texts, unlimited incoming texts. I've sent out two texts, one of which is an iMessage, and I've received 9 texts and my account is...

Random credit on my account today?

So I randomly got a text today telling me that $10 had been credited to my account, and I'm just trying to find out why. I'm obviously not complaining about a $10 credit lol, but I have the auto-pay, so I get the $2, which is showing in my rewards, ...

Resolved! SUspended account

I was trying to make a phone call but I got the message “you don’t have long distance plan....” or something like that !!!Si I went online to check my account and it says account suspended !!! Your payment was not received..... but I have a balance m...

Plan Expired

Plan Expired after autopay feature 3 month plan failed payment - no issues for 1 year +tried making a payment over phone and internet several times ,called bank no issues ,phone is unusable

Resolved! Voucher issue

I need help regarding my voucher I bought at one of esso store. My voucher doesn't work

sims lost all

lost all iformation onsim card s after installing information

Resolved! Roamer Off - Not receiving texts

I added a US text roamer to my phone for 10 days. It expired today but now I am not receiving any texts at all. So frustrating!!

Resolved! Phone issue

I need help, I accidentally use my husband phone to change mine and now his phone is not working can you please fix or transfer my husband phone to telus please and please back my original phone number xxx-xxxxxxx please Edit: phone number redacted ...

Resolved! Swapping numbers between Public Mobile accounts

I see this topic has been discussed in a few older threads. What is the status of this now? Can I swap numbers between two Public Mobile accounts? I am willing to pay any additional fees incurred. Technically, I think I could do it myself. I would po...

How do i change my username

How do i change my usernmame. The community M they called themself is so far useless

Need puk code asap my phone has been blocked

Forgot to change plan before due

Hello, I'm a first time user of public mobile and I love it. I signed up for $30 plan a month ago and was yesterday was the first due date. I was suppose to change it to $40 plan before the dute but I forgot about it. I don't want to pay again just t...

I got message saying unable to port my existing number, and ask me to fill a form which I can't find

I bought a sim card and activate it, also requested to transfer my existing fongo number. I got an message saying unable to port and need to refill the request form (probably due to I accidentally put Fido as reseller vs Fongo). but I'm not able to ...

Payment voucher

I entered my payment voucher I purchase from the store 20 minutes ago and it didnt add to my balance, obviously I try and re enter it and it says invalid, is there anyway I can call / email public mobile directly ?

data

i got messages that i was almost out of data although i had only used 2GB and my plan is for 5GB..

Resolved! Unable to text but no error

I recently signed up with PM. I am able to call on my phone and use data. I am signed up for the 40$ a month plan but I am unable to send and recieve texts. My phone is compatible with PM i checked using the IMEI number (Blu Vivo XL) I recieve a text...

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