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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

About Voicemail: Busy, Holiday and Personal Greetings

Hi everyone, I have been trying to set up a personal greeting and during the process I was just wondering what is the difference between Holiday, Busy and Personal greetings. I couldn't find anywhere in the forum which explains when these three are ...

90 days plans

Do the 90 days plans ever get any specials like the 30 days ones? If not that would be a nice thing to have.

Resolved! Need help porting number over. Does not work

Hi, I need help porting my existing number over to Public Mobile. I am porting an existing number from another pre-paid service, Speakout 7 eleven. I filled in to the change number form from the self serve, and it asked for existing number to port ...

Resolved! Sorry, we cannot complete your call, you do not have the required long distance add on

"Sorry, we cannot complete your call, you do not have the required long distance add on."This message started yesterday. I also cannot send a message. (in my account i used 12 messages out of 50) I stay in Toronto all the time. I have Canada wide pla...

No Service

I referred a friend and he signed up on line and everything went through and credit card was billed but when trying to create an account it keeps saying the number is not active and that has been hrs. ago.What is our next step

sought a PUK 8 hours ago still waiting for one

I sought a PUK 8 hours ago still waiting for one. Sent private messages to Mods but no response so far. I ported over my active line from FIDO. Now the FiDO line is inactive. The Public sim is in the phone, no network providers selected msg since ph...

Resolved! thinking about changing my plan and had a few questions

I'm currently on the 25 dollars plan that includes international text and unlimited province wide calling. I see there is a new plan for 25 dollars that 500 megs of data with 500 megs of bonus data (with top up) at 3g speed. also the calling in Cana...

Porting from Rogers Business Plan

Hi I am new to PM and my old number is under a Rogers Business Plan.Now I need to port that number to PM, so what info do I need?Tried the "change phone number" but it always give page error message when checking number eligibility.

Had enough...

How do I get a refund for the month that I have paid for? I've had no response from the moderators who apparently run this program. It's been over 48 hours. Nobody can expect a business to run like this. I'll find another provider who is willing to h...

$50 public mobile cards that didn't work

Why is it sometimes I put money on for my plan and it doesn't renew where does the money go when it doesn't renew I do not like your service about six times I have put money on for my plan and it doesn't go through so I end up paying double

Resolved! Porting from Chatr to PM

Hi,Not sure if I should post here, but asking for experiences from others regarding porting from CHatr to PM. We have 2 SIMS - chats & PM. I would like to port the Chatr number to the active PM SIM. I would then like to use the same Chatr SIM and acc...

Resolved! Best way to activate two accounts...

What is the Best way to activate two accounts under one person’s name with the “same” credit card? I realize that two different emails should be used for user names, but I read somewhere that the dates should be different when the accounts are paid 3...

Resolved! World Wide Texting

Good Afternoon - I will be in Europe for a 12 day period and I am wondering if I will be ableto use my phone WITHOUT extra roaming charges, etc.I do not know where to go for this type of info with Public Mobile.

Resolved! No Data

Hello. I have a $35 plan that is supposed to have 1Gb+500Mb. My plan auto renews every 30th of the month. Today is the 17th of the month and i know i havent used up all my data but when i go to Overview in my acount it says "You currently don't have...

Resolved! How do I change plan before the renewal day (which is April 6)?

Creating Account - Phone number already used

I cannot create an account because my phone number has already been used, so now I am stuck in a loop Problem: Cannot create an account Errors encountered:1) Error when setting up SIM2) Email address not working so I can't log in3) Can't setup a new ...

Resolved! No SIM card message

New to Public Mobile. I registered the SIM earlier today (about 6 hours ago). My phone still says No SIM card and not registered to a network. Does it usually take this long? I am moving my number from Bell and the phone was unlocked. Thanks for your...

referral number needed

Hello, Need a referral number. Thank you. EDIT: Received. Thanks to all those who replied.

Add-ons

I have an Add-on plan for the US but every time I try to use it, it does not work.

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Beyond pissed of ...

I renewed my plan friday morning at 4:40 am. And... Have to service on my account Payment was taken. Account says active ... Contacted the mods numerous times. No reply or my problem hasnt been fixed. This is not the first time i had this issue.

Resolved! Can Public Mobile locate my phone via the SIIM?

Google can't locate my phone for some reason, can Public Mobile?

new phone

I have a public mobile account now, if I buy a new phone can I just switch sim & memory cards then new phone will be ready to go?

Resolved! Activation Error

I purchased SIM cards for myself and hubby, I was able to activate and port my husbands phone just fine from telus, when it came to mine I got an error message at the very last step, it seems to have created my profile and has attached my SIM to some...

Resolved! Losing a Referral if they change phone numbers?

Do you lose a referral from your monthly rewards if the referral makes a phone number change by either porting in a number or just simply making a number change, but still remains with Public Mobile with the same account number?

Resolved! how to reset a password

can't log in i forgot my password

Can anybody who can help me?

I just actived this number, and entered a number as a refered number, But I did not see the referral number at the summery page? can anybody help me make sure about it? thanks

Unrecognized Public Mobile transaction on credit card statement "BCCA"

Hi there, I just discovered Public Mobile charged me this amount on this day15 MAR 2019PUBLIC MOBILE 8554782542 BCCA5,75 I was debit on this date for my monthly plan but I don't recognize the other above transaction11 MAR 2019PUBLIC MOBILE 855-478254...

Resolved! MMS notification

Hello, I just switched to Public mobile with talk , text and data plan. I'm using and Andriod based phone. Talk , text and internet connection is working fine. But today my friend messaged me some pictures of the trip we had yesterday but all I see a...

Share the love: get a $25 Credit for You and Your Friend

Hello,I need a referral to open my new account with PM.Thank you for your help.Stelian

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