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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I have 2 phones with public mobile.

At present I am using XXX XXX XXXX but my old one is XXXXXXX which i don’t use for last 6 month'. edited by computergeek541: phone numbers removed

Resolved! Texting goign out but not getting replies

my family just finished Roaming and now none of our texts are getting replies. Recipients are getting our messages but no replies. Also we can't text to eachother. Just the phones that were on roaming are not getting texts. We disabled data roaming b...

Resolved! missing $25 refer a friend bonus

HiI was refered by a friend and signed up on 16 march 2019 but still haven't received the $25 online activation reward. please help

No Service

Hi I’m actually in Alberta and experiencing no service error on my phone I really need help

Resolved! Plan is expired, can't make phone calls

Today I signed into my account and seen that my plan was expired when I tried to make a phone call the automated message said that I do not have an active plan on my account. I have no outstanding bill so I don't know why my plan is expired.

text message shows "Number changed to Primary"

Hi,when I ported my cellphone to public mobile, everytime I send or receive message, it shows "Number changed to Primary". what does this mean? How can I get rid of it? thanks!

Phone number change - New account just registered

Hi, I decided I did not want to keep this number and want to change it. I just signed up 1 hour ago. I tried changing the number online but it keeps saying number change failed. Any help is appreciated!

credito

paguei um plano de $ 25 para dados (500 MB + 500MB de Bônus) ,paguei no dia 13 de março de 2019 e até a presente data não recebi os serviços. Recebi msn confirmando o pagamento ,na minha conta aparece o pagamento mas continuo sem serviço.O que posso ...

Resolved! Prepaid Visa

Hello I have a question. I was wondering can we use a prepaid Visa for payment and get the $2 off on auto pay? It's one of those reloadable Visa cards

Re: My account keeps getting suspended - URGENT

please reactivate my account what happened...ive been customer for over ten years...

Resolved! Unlock

Recently had my phone connected through public mobile but I know need it unlocked anyone know how to do that? Thanks

Auto Pay

I am on auto pay for 2 phones on my Visa Card. Every month 1 phone bill is deducted from my Visa, the other phone is also on auto pay but the money is not withdrawn and I loose my service untill I manually pay online . Whats up?

Resolved! Port from Koodo not working

Hi, So I had initially activated a new SIM on a new number on Thursday, March 14, 2019.Activation was easy and successful and SIM is on a new number.Verified that everything worked properly with the account, phone calls, data, etc all working fine. O...

Porting a number from Freedom mobile

How do I port my number from Freedom mobile to public?

Resolved! international calls

Heading to Mexico, can I use my public mobile phone while there?

Resolved! Porting out

Hi, Im trying to Port out and my new phone carrier is asking for the correct account number. I gave them the account number I found on my selfserve account but they said it failed and it asked for the correct account number. Any ideas? Is there a dif...

cannot send text but I can send pictures

I have tried swapping sim card with a working phone and have the same issue.unable to send text!

Resolved! new activation

I joined public mobile yesterday but I have not had access to my phone yet, it notes network unavailable. Do I have to configure something? By inserting the SIM card, it says that the IPhone is not activated, but it is.

Resolved! when can I get $25 reward for referring?

Hi guys,I just ported my phone and got it active, still not seeing the $25 reward in my account and my friend's account, do you have an idea when will we get it? Also, do I need to call fido to cancel my old plan? Thanks!

i cant make calls.

I trying to talk to some

Resolved! Does MMS texting count against data allotment?

Hi - I just signed my daughter up for the $25 plan, which includes 500 mb + 500 mb (prepaid plan), unlimited Canada calling and unlimited international texting. She starting using her phone yesterday and I checked online to see that she has already ...

Cannot place calls

I created a new phone number and then ported my number from Koodo last night and was able to get data connectivity but cannot do voice calls.Could somebody help me with this? When I call my Koodo number from a different phone number, it says the numb...

Ported from Koodo Postpaid on Saturday... Koodo cancelled... still no Public Mobile Service

I Ported from Koodo Postpaid on Saturday... Koodo cancelled as of today (tuesday 7:45am)... still no Public Mobile Service Ive tried to contact the moderators and no response... almost 48 hours now..... Ive turned off/on phone, reset network settings...

I have 30$ plan with 500mb 3g data

when i try to turn on data it says ur plan does not include data, when i check my plan it says 500mb 3g data

Need help activation went bad

So two days ago I went to a retailer to start a plan and switch my phone number over an when we went to do that it didn't go through and the sim card said sim emergency calls only and the retailer talk to someone at public mobile and they gave me a ...

ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

@CS_Agent HELp. i keep getting this message. Have only had my account 25 days and want to keep using public mobile but have no more data. cant update my account or add a plan! It will not allow me to reset password!

Messaged mods on Friday afternoon, still no answer, still can't use my phone

So frustrated. Account is activated, credit card has been charged but not connecting to the network.Tried all the usual suggestions.I messaged the mods with as many details as I could give. No response. I know they are busy and I know the price is ri...

New Account not working !

Hey guys, I have activated my account last night and ported my number in from koodo. However it is still not working and says I have 27 dollars bucks in my account. (I signed up for the 25 dollar plan.) What do I need to do ? Thanks in advance

no service

Yesterday I got my SIM card, I followed all the instructions. The only hiccup being I registered the SIM and set up an account before actually getting my phone unlocked from Telus. I tried resetting my network settings, doing a factory reset, restart...

Payment

I have paid the payment for this month by credit card. I checked my account and now the balance is 40$ but it also says expired must pay by midnight. Please advise

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