Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Pls how do I top up my data
I just registered a brand new SIM card and got a brand new phone number. I can make outgoing calls. But I cannot receive text messages or phone calls. When I call my new number a woman answers. Not me. How is it that I have an outgoing phone number b...
I activated a sim card yesterday, but my cousin who left town today, left it in his bag and left the country with the sim and the confirmation with all the info. It was a new phone number and I don’t remember it. I have the sim information, the pin I...
Hello, I cannot get my account open. My email is okay but when I enter "forgot password" it locks me out.All I need to do is get into my account and change the expiry date on the credit card. I am disabled so I need my phone yesterday!HELP!
Hello, I am interested in switching to Public Mobile, but I am not sure if my cell phone (Huawei Honour V20) is compatiable to Public Mobile 3G and 4G system? also, I am currently with Fido, and I am wondering if I could keep my current phone number ...
Hey guys I just purchased a $25 dollar voucher and a Sim Card to register a new number. When I filled in all the info, chose my phone number and everything and I came to the part where I put in my voucher. Once I put in the voucher PIN and clicked on...
How does Public Mobile measure the data you use?I have a message from them saying I have almost use up my data but my phone says I've only use 195mb. I have 1 g of data on my monthly plan.
my sim card is not working. every time whn i make a call it sai like your call cannot be completed
I made a payment and my line still suspended
Is there some specials on the plans sometimes?
I lost my email that attached to my sim card... I have my sim card and phone number but have no way to recharge it because the email address associated is gone
Hi,Im interested in this plan for my kid;https://www.publicmobile.ca/en/on/plans/15for250MB-3Gspeed Id like to know if data will be blocked once he reaches 250mb or it will continue going on incuring data charges?Thanks
I have tried clicking on every link I can I have forgotten my password and my security answer keeps saying it's wrong how can I reset my password so I can pay my account.
Is it possible to pay the bill using a regular debit account that isn’t a Visa debit?
Agreed! My phone was shut off because I didnt pay correct amount. I had checked website and seen all the payments etc. This was super inconvenient because I had NO idea why phone was shut off. Then I saw a solution, add a dollar to account, phone imm...
At the last point of signup the public mobile account site went down for maintenance. The error that I'm getting is SIM network PIN blocked. Enter SIM network PUK. Need assistance from Community Moderators for a new Sim Network PUK. Phone is Samsung ...
Help! My credit card expired. I connected a new credit card and sucessfully submitted payment. Unfortunately, my plan is still NOT activated after days. Help me get my plan active again!
My plan just renewed, but my account says it is suspended even though my autopay went through and my account has the right balance to reactivate my account. When trying to reactivate the "Good things come to those who wait" message just stays there ...
I've had phone plans before that are unlimited calling for evenings and weekends, but like 100 minutes for the rest of the time. When it says unimited calling here, does it mean I can call any time of the day unlimited? Thanks.
I have been communicating with moderators to have the June 1 offer for the 5 GB credited to my account like others have posted about as clearly something went amiss for more than me with this offer. After multiple requests for different pieces of inf...
Help! I'm getting all kinds of stray texts from randoms. Lots of them. Mostly from people contacting local escorts, but some other locals too. It isn't spam and I can converse with anyone if I choose to. I've also done everything the chatbot sugges...
Hi, How do I call Hungary?? I paid for the international add on ( 15$ - 400 MIN ) I still cannot call to Hungary. WTF??
I created an account. Ordered a SIM card. Received the card and tried to log into my account but forgot password so tried to do pw reset but get this error. I have 2 emails I tried over the last 2 days so I don't believe it got locked. Tried to regis...
Hi, I was wondering if there are any options for family plans through Public, or at least the option to put multiple phones on the same credit card. Thanks!
how can I transfer my old phone number to the new phone?if I have to get a new sim card and can't use my old numberso how can I transfer after a new sim card with a new number my old number ?
I activated my SIM yesterday and got a public plan. I Ported over my number from TELUS and received a message that my TELUS account was closed. My credit card was charged but I have No Service. My online account says it is active. I have received a c...
I bought a new SIM for a new account for a different phone. Went online to register and activate it, got past the payment page and got a "Generic Error".So I followed the link which sent me all the way back to the beginning. I tried to re-register an...
My plan just renewed on the 15th. I’m on 4gb/30 days. 2240mb used in 1 day. How is this possible? I was on wifi all day and never in the past used this much data in a day. How can I get help with this? edit: checked my usage history and it shows no d...
Who looks into this...?!! This is the third time I'm being charged $54 for a $50 dollar plan? I need my refund!!!
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