Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey guys, I was logging in to check out my account and found something on my payment statements that I have never seen before. It's listed under transaction type as "Automatic Top-up" with an amount of $3 in the Credits(payment) tab. I was just wond...
I have just signed up with public mobile, and I made a call to my parents who live in another province in Canada. I was approaching 1 hour of talk time, 58 minutes to be exact, and our call was dropped. How rude! I understand if if calls have to be l...
Hi PM community! I tried to port my existing number from Rogers. It seemed to have worked as the number now shows under my plan. However, while I'm able to text/call with the number, I am not able to receive texts or calls that people make to my numb...
If I do not use all of my allotted LD minutes to the US, as an 'addon', will they rollover to next month if I now eliminate the 'addon' from my plan? Will they remain in my account until I use them?
How can I get someone to check 2 accounts for me. I have 2 accounts that I didn't receive my 10$ Credits that I'm suppose to receive for when I activated my packages on a 30$ plan. I would receive 10$ credit for 6 mths. I have received 5 so far. But...
Where I can find the code if I want refer a friend?
I somehow changed my phone number how do I change it back to the original?
I paid and I don't have service since this morning. I changed plan but effective next month what's going on ? What if I had an emergency?
During payment, there was a message popped out and said log out and try again as there was an error or something. So i did. And that same message pop out again. When i check my credit card, it was charged twice with 40.25 each.
I tried logging in and it won’t let me and I can’t pay my fees now
Hello, Could you please unlock my account?
Hey I just learnt that friends and family just got unlimited data with their current provider for $50/month- includes unlimited calling and texting. Does PM have something like this now?
bought from 7-11 and my pin not working @Moderator
Hello! I recently returned from the US (6 days ago) where I had roaming plan. It ends today. Coincidentally, I'm not receiving any incoming texts locally or from the US despite my plan being active, no bill due for another 20 days. Plan includes unli...
I received a phone call stating that they are having issues porting my number. Need a moderator. Thank you.
Hello! I recently returned from the US (6 days ago) where I had roaming plan. It ends today. Coincidentally, I'm not receiving any incoming texts locally or from the US despite my plan being active, no bill due for another 20 days. Plan includes unli...
I am $35 in credit but cannot use data outside of wifi zones - how do I activte
I found the following feature offered by Public Mobile competitors: "Unlimited additional data at reduced speeds of up to 128 Kbps for email, light browsing and messaging once you have exceeded your allotted 3G data." Does Public Mobile offer somethi...
Hi, I am new to Canada. I find the idea of "roaming / long-distance call charges" within the same country quite confusing. I have a couple of questions. 1. What does "Unlimited Canada-wide Talk" mean in Public Mobile plans mean exactly? Does it mean ...
Hi, I just made a payment, please help reactivate my account. account# xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Thanks edited by computergeek541: account information removed
Hello, I'm currently on a 90 day plan, how do I switch to be on a monthly plan?
hi, ive added $25 to my phone for the $25 plan, it took the money and the plan is active but i still cannot use it, theres no service, and theyre asking for a add on? why would i need an add on for data or long distance, when theyre included in the $...
I signed up for and activated my Public Mobile sim card yesterday. I am transferring my landline phone number to my cell phone. How long does this process take as I am still receiving calls on my landline and not my cell phone. When I signed up I ...
For some reason my card isn't being accepted. "Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card ...
Ever since the free 1gb data was added I can't see my regular data and now it seems that I only have 800mb out the free 1gb while I still had over 3gb when the free 1gb was added and imnnot a heavy user.ybplan is the old $40 for 90 days with unlimite...
I am currently unable to use my visa debit to pay for my account because of the glitch where it says my bank doesnt allow it (but i called my bank and there shouldnt be an issue), i paid for 40$ voucher (which is really annoying i would rather you gu...
Hey fellow community!!! If I register a new SIM with a Public Mobile generated phone number and add minutes... Will my add-on still be valid if I later port a phone number?Thanks
Switched to PM about a week ago, general internet surfing is very very slow almost basically unusable. Twitter, websites, facebook, haven't dared to try streaming something yet. I live in the GTA, phone has been rebooted multiple times. Any ideas? I'...
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