Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
who ever is reading avoid this scam company not even mods can see my payment, ill complain on mastercard and costumer satisfaction as well, trash company
I have heard about 3 months plan how to get it ?
When is the right time to change the plan example if my due date is on the 7th of every month so I can change it by the 5th?
I have a phone that’s unlocked it’s iphone 6s it’s conpatible with public mobile not lost or stolen when I out SIM card in it says SIM card not compatible how do I fix my phone for this ? Have already called original company confirmed phone is unlock...
When my plan renewed this month my data didn’t reset. What do I do.Thank you
Service cancelled because your autopay failed to collect. I can't get your system to accept manual payment. Also, I figured I'd cancel autopay to try replacing with different card. Now autopay is unecessarily removed. Opened ticket, waiting for mo...
Hello I’m having problems redeeming a voucher code I received. It still hasn’t expired. How would I go about doing this?? I tried to fill in the code for voucher and it said it was invalid. The voucher code I received was from public mobile for react...
I was charged 27.12 $ extra when I changed my plan , need refund!!
Since Saturday, I have been trying to port my number from Koodo Pre-paid to Public Mobile. I have submitted two tickets on this, the last one #99573-766 submitted yesterday (the first submitted on Saturday). Nothing is happening. No follow up. No num...
Hello,I was wondering if my bill is due on the 25th of each month, does that mean my data usage is between the 26th to the following 25th? Also, based on the screen shot, do I have 1 gig of data or 2? Thank you!
Stay Safe!
Hi, Is the mobile data included in your 40-dollar plan sharable?
For some reason the code of referral was not entered correctly when I sign up for the plan what o can do now to enter referral code and to take the money for referral .
I set up a new account chose a PIN, then when phone was activated I got 2 texts at the same time:"Your new PIN is XXXX (my chosen one)" and the other text,"Your new PIN is XXXX, a completely different number. What's going on?
My son lost his phone. We bought a new one. Didn't report lost. Went and changed SIM Card in self service. Phone will not activate though. Said it was ok, but no service. Please help.
I bought my cellphone number last month, and I live in vancouver. Recently many people told me that my phone number is from Victoria island for long-distance. They cannot contact with me with their local phone. How can I change my service area from V...
Paid my $30 dollar plan on the 9th due on the 10th. Phone turned off and message says needs a payment. paid an additional $5 since cant pay a dollar. Still no service. Next problem I would like to change my billing date. So i can set up automati...
need help ASAP. I was just setting up an account for my mom and everything was going fine. I was logged in both my account and hers and ported her number to my account by mistake and have lost my cell number and her number is now on my account. ...
Just switched to PM from Virgin mobile with an HTC Desire 510. Phone shows good reception after manually setting apn settings and I recieve to odd text but neither data nor outbound text/call are working.Any help is appreciated!
I'm a new member, and just set up my phone last week. I can't download pictures (texted) unless I'm connected to wifi, so I came to the community for a solution. I checked my settings (as listed by RossNMayor/Marie), and they're almost exactly the s...
I switched over to Public Mobile about one week ago. I've signed up with my city to receive notification messages (e.g. waste schedule), but no longer receive them. I receive all other text messages fine, but not ones with unusual numbers (e.g. 314-1...
Hi - I recently purchased a new plan and phone and prior to activiating my self-serve account my SIM was lost/stolen. I have already paid for the first month of the plan and have purchased a new SIM, how do I get the month I have already paid for and...
Sep 11, 2019 1GB at 3G Speed/ 1Go à la vitesse 3G $15.00 $0.00Sep 11, 2019 30-day plan/Forfait de 30 jours $10.00 $15.00Sep 11, 2019 Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit $8.00 $25.00Sep 11, 2019 Unlimited International Text/Messagerie t...
I want my phone number changed to a new sim cardmy phone was stoln
I opened this account for my daughter. I want to remove my name and add hers for outgoing call display. Is there anyway I can do this?
I don’t want the 1gb of data they gave me for free because my plan I pay for I got 4.5 gb how do I tell them don’t want it just want what my plan offers
I would like to check out some add-ons, but the "Plans and Add-Ons" page in self serve is broken. When navigating to it, I get the error "Oh no! It looks like something went wrong, but don’t panic." Is there another working page or will this be back ...
I registered with a new account yesterday afternoon. When I inserted the SIM, it looked like everything was working and I received a text indicating the port was successful. A few hours later I founf that calls/texts to some phone numbers work and ot...
Several days ago I used my credit card to top up ny account as I usually do. I chose to purchase $60 from the automated menu which comes to $63 with tax. My Public Mobile account has stayed the same however with no credit although my card is still sh...
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