Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do do I purchase an add-on to my basic Canadian plan? I have 100 minutes for $15.00, I want to add on the 500 long distance minutes for $5.00 How do I do it? Do I need auto-pay?
I got my promotion of flash sale which gave me 500MB of bonus data $35 plan base on 1GB data and unlimit talk text plan.Then as everyone knew, we got 1GB free promo and never expired until being used.In my understanding,every month 1GB plan addon d...
Hey, Which locations in Ottawa have you had good experiences at?Are there any I should stay away from? Thanks,Ed
Hello, I recently switch provider, from Fido to Public Mobile. It is been three month and Fido still charges my phone bill, as well as Public Mobile charges too. Public Mobile was suppose to cancel my plan with Fido, but they did not do so. I wen...
Bought a sim-card at one of 'official' stores - the account was activated by the seller guy using dummy email address. I cannot create account as it says that it's already exists and cannot log in / change password.As a result I cannot top up my acco...
All of a sudden my phone lost service. I checked and my account is active. I turned of phone and restarted I and nothing. I took out some card and that didn't do anything. I tried everything and nothing is working. I don't know what to do.
Just received this email from KOHO, @Alan_K I am surprised this has not been added to the announcement section yet!
I tried resetting the password a couple of times but the account still will not open. New to the process so wondering how to select a MOD and a private message?
Hi folks, I'm trying to get something done on my PayPal account but can't receive their text messages. Without getting too technical, what are my options?
going to for FL.
I added a US plan but didnt realise it is immediately activated. Can I deactivate until I'm in the US? If so, how? Thank you
In the begining of October l started a plan for 25 dollars per month for a period of 5 mths . l had paid a total of 169 dollars including tax , but by the end of October my plan had ended with a balance of zero ? somehow my 25 dollar plan was spent i...
I have a $40 plan every month, I had $23 in my account so I bought a $22 voucher. I was gonna apply it later today since my payment is due tomorrow but when I tried making calls today I'm told my plan doesn't allow me to make calls even though I have...
Hi, I have just purchased 400 International minutes for $15, however, I still cannot call to either Germany or the Netherlands. Please help
Hi, I forgot my original Community Sign-in so I created a new one. The question is if I participate in the Community and earn Badges and Bravos, will my rewards be auto linked to my personal account or do I have to connect both accounts under self se...
How can i change my current plan to go for new plan?Whenever i try to go for new plan system show some kind of errors which i attached in thefile can anyone tell me that how can i fix this issue?
hi i need my account number to port out my number
I have been with Public for 2 months now. I ported my previous cell number and its not working. The phone and my Public account both show the number and when I first ported it the message was that it was successful, but it is not. I had a moderator c...
Does International calling include the USA?
Hi all, This may be a silly question but is there a way to share data between public mobile accounts. Both me and my husband use Public mobile, I have a talk and text plan and don't use data. Thanks to the folks at public mobile I got a complimentary...
it says it was my hotspot and i feel really screwed over as i just upgraged to the 60$ plan.. any way to earn a bit more data for the month? This was a phone glitch and i have been very happy with the service up till now..
Hi, I created a ticket last week to have a number ported from a VOIP service but I received an email saying the case was closed, even though the number has not yet been ported. Can I set up a time to speak to someone over the phone to figure this ou...
hii made transfer of my old number which was cancelled by previous provider to public mobile.but I AM NOT able to recieve any calls , its saying not availble.Although the data is working and I can make calls .How this can be solved ?
I get an 404 error when I click "click here" from SIMon bot.
Hello!I'm in a bit of a complicated situation. So I'll just explain the whole story...I live in France, and went back to visit my family in Nova Scotia in september so I bought a public mobile sim card for the month I was there. The lady at the store...
A couple of days ago I activated call forwarding on my Android cellphone in order to forward calls to a landline phone I'm now using. The Android cellphone displays a greeting screen message that is showing "forwarding all calls" and when I first te...
How do I get re connected after been disconnected for several months.
This is my first time seeing my account suspended, I have always used the autopaying feature to make it work but suddenly today. It didn't pay at all and I lost data for the entire day which was critically important. I entered a new credit card and ...
Your system is very frustrating as I am trying to ask a private and specific question and your system is forcing me to share my private, confidential and personal information which seems at odd with the Quebec privacy act. Anyway here is what I need ...
Didn't receive autopay reward in September I'm on autopay for my monthly bill, but for some reason, my autopay reward wasn't deducted from my last bill and I can't figure out why. My account overview confirms that I'm on autopay and I have the ward...
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