Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Signed up Oct 17,2018 - monthly payment dates have changed from Dec 16,2018 to Jan10,2020. Ranging from 16,15,14,13,12,11, and now 10th.Monthly payments are just that monthly & should be the same date unless a weekend .Paymdent due date of Jan 16,20...
I'm going to Florida for two weeks in the middle of the month. Do I have to purchase two rounds of Add ons (because they only last for 10days)? And is there no way to up the data for Add ons in the USA ? I mostly use my phone to message my friend if ...
I bought a SIM off Amazon. Last night I tried to activate the card and the session timed out. Today I am trying to activate the card and I get the message "INVALID SIM" I;ve already tried waiting an hour and Ive tried ingognito mode.
Hi . Ever since I set up my Samsung A5 on public mobile, I cannot send texts. I have discovered that data is missing. for example : APN, MMSC, MMS proxy, MMS port, APN type.Where and how do I find this information? Thanks. Franny
Hey Folks, just joined yesterday after getting some excellent advice from several on this community. Part way thru the process, trying to bring my phone # with me, seemed to bog down, set up a Moderator Ticket #118034-869. Kept on stumbling around an...
I signed up for the 25.00 plan which states on the website it includes text and picture messaging.. but I didnt get it. It shows only international text without picture messaging. I chose from this website, shich clearly states the 25.00 plan include...
I am new to PM. I activated the sim card on Friday and I've never used internet without wifi after then because it doesn't work. My fridens called me, but I didn't get any absent call and sometimes it can't send texts message, either. I rebooted seve...
the USA addon is 1000MB but the holiday addon is 1024MB yet they're both labeled 1GB
How do I switch from bell mobile to public mobile and keep current phone number
Just received a request to fill out a survey on behalf of Public Mobile. It looked legit, so I filled out the survey, omitting what I considered to be personal information (name, email, etc.) which I felt unneccessary in order to enter a contest....
Hi all, Just signed up with Public Mobile earlier this week and everything has been great so far! Early this morning I was browsing the site to see what features/ options I had as a customer on the site and I noticed there was a change number feature...
I have enough money for my plan to renew but didnt deduct it, plan is expired now but shouldn't be
How?
My plan includes data, it's turned on and the APN settings have been checked, but data is not working. Phone is LG4.
AND I CHECKED ALL THE STATEMTN TOTAL CHARGED IS 13 TIMES AND SOMEONE RESPONSE TO MY ACCOUNT THANKS
Hi.I just signed up for PM on Friday. I have had a lot of problems, but I did manage to solve very poor reception. I only had on bar lighting up, or sometimes none. But when I went into the settings on my phone, I changed the network mode to work fo...
My account was deactivated since I forgot to pay the bill over 90 days. When I found that, it is already deactivated. I am wondering if I still have a chance to reactive my original phone number.
I just installed the sim card on my Motorola Moto G7 PLAY phone.I activated the SIM card on Dec. 10, 2019 but only installed it in the phone today.I can phone out but I can't text to any other cell phone...Does anyone know what I need to do to text o...
hi guys, can i replace my existing sim card for free? i need NANO sim card and the one I have cannot become smaller by pushing it out of MICRO one. it is old one. since 2011. or do i have to pay 10$ + postage fees? thank you
What's wrong? I just had 2 phone calls while at home. Usually I call fine from home. I'm using my cell coverage to call not WI-FI. Even using 3rd party apps such as whatsapp, sometimes it starts cutting off. I"m on the $35 plan.I live mid city, not i...
Hello...longtime PM user with multiple accounts. All of a sudden my wife's data seems to have stopped working, here network settings all appear correct when comparing to my other phones. Wifi is good, but no data on PM. Advice please and thank you
Does $25 plan includes SMS messages?
I received my sim card in the mail today as per the current promo, but I dont see it applied in my first month. What must be the reason for this?
Hello, I have a Moto G7 Power, and I am in Calgary. I recently dropped it in water and it went to the repair shop for a few days. I used a spare phone with the sim in the meantime. Now I put the sim back in my Moto G7 and the mobile data does not wor...
I have 2 Public Mobile lines.1 stopped working suddenly.The other one is working fine in both phones.The broken SIM, I guess, is not working in any of them. Please help asap.
Hello. I've just moved to BC from Ontario and my phone has stopped working. I can make recieve calls and send txt; but when I try to call my wife who is using the same Ontario number as before, I am told I don't have long distance data set up. Will m...
Hi, I'm new to PM and I'm sure this question has been asked and answered although I could not find a quick response. When I call someone, only my cell tel. no. displays on their phone. Can I change it so my name displays instead? If so, how? Do I ...
Just created a new account (transferred number from Bell). Now I cannot log in to the public mobile self serve area, saying login attempt failed. When trying to reset password it says "Sorry, we’re unable to verify your email address." I believe I ma...
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