Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why has my Sim card not arrived ed and ithas been 4 weeks
New to public mobiledo not have phone number assigned to the account yetit looks like my contact phone number went in wrong
Hi, yesterday, I activated my account and ported my number. Or should I say I tried to. I got an error and a customer service agent spent a few hours trying to help me, but my number was never successfully ported and I have a temporary number. He esc...
A phone working as a hotspot will not meet our needs. I want to set up using a mifi access device. Can I do this with a regular Public Mobile SIM and plan? What are the device specs? Any recommendations?steve
I ordered a public mobile sim but you sent me a Koodo sim. I can't activate it. I change my mind in switching to public mobile because of all the complaints from your existing users. I just want a refund from the sim I paid and the 1 month subscripti...
We are considering getting a 5G 30 GB unlimited Canada plan at $34 per month. Somewhere in our future, we will be in USA, so need unlimited Canada & USA voice / text and 30 GB data.How does adding the USA capabilities, for say 2 months work with Pub...
When I did a hard reset on my iPhone 11 yesterday, the eSIM did not get restored from the iCloud backup. I no longer have the QR code that initiated my eSIM so I went to buy a new one online but got an error message stating my device was incompatible...
Hi, I put down current subscription of $34 30G into $40 60G by ' change on renewal' , but I can't make it to be 90 day subscription options, and I also can't see how much it would be under 90 day subscription. Anyone can offer more details about i...
How do I link my old public mobile acount with this new acount
I locked myself out of my Sim card and I desperately need my puk sent to me.
I can’t access my account to change my email. Current email will be inactive on Feb 19, 2024.
I can still get by in using my email, but it’s super annoying that it wants me to sign in the app again for whatever reason, it seems to sign me out daily, and it will send the login code to the first number I was assigned before I changed it.I try t...
MMS doesn't work after updating to Android 14, I rest the APN, and cleaned sms cache but still have issue!
Best Price more data for new Customer only.Good and loyal customers pay more and this year we didn't receive a present before Christmas.WHY ?I'm very disapointPromotion february 12 2024 same as boxing day for new customer (29$ for 20GB) or (24$ for...
I would like to receive email notifications when my payments have gone through. How do I do that?
Hi PM Community!If I can see usage activity in the PM app does this mean my eSIM card worked? I am switching from Koodo to PM. It shows texts received and calls I have made but I am unable to send SMS messages. When I look under Cellular I don’t see ...
I recently signed up for public mobile. It came up with an error saying someone will contact me. I left my phone number and an alternative number. They called my alt number 2 days ago while I was busy. I called the number back and it was Telus. The c...
Hi, my phone number is xxxxxxxxxxxxxxxx and my email is xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxthis is my second time I tried to take advantage and upgrade my plan. First I was offered $25 for 20gig data I couldn’t do it. Now you have for $34 f...
My phone says SOS. no network appears. 24 hours after setting up.
Hello,I had an error code when signing up to 90day plan 150 GB Data at 5G Speed and the payment went through but the account didn't finalize.
Because of all the problems getting started yesterday, my subscription expired before I could enter payment information. Now it won't put through my info. Keeps coming up with "we cannot process at this time please try again later" Is there a problem...
Just got back to Canada from a trip. Was not able to log into the site. Which we got resolved now my phone works with text and location but says there is no internet connection when I use Instagram, tick-tok or my web browsers. I have tried to reboot...
I was wondering if anyone can tell me how I can get my receipts for payment history that goes back further than 90 days? My work will reimburse me for the past year as I'm using my cell for work, but it seems that Public will only show payment receip...
I recently ported my service from bell to public mobile. I contacted bell and they advised the port was not complete however I was charged for 3 months from public mobile. Now I can’t reach anyone with public mobile to fix it up
Is there a phone number I can call? I have some questions that aren't being answered using the online chat and the community posts are annoying. It would be easier to speak over the phone to a human.
Hello,I am wondering how I can add to my plan so I am able to text and use data while I am in the U.K. I am from Canada
Hello, is it possible to add second to the date time field in the usage history download ?Thanks
Hi, I need to register my visa card for monthly payment but the system comes with an error. my debit visa card works just fine. What could you do for me?I also tried to submit a ticket, but the system comes with en error again.
I can not logg into my account I get that message error. I was in Cuba on vacation and tried to log in there to brag about my service to other Canadians and to add international min while on vacation. But when I did confirm my identity by email becau...
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