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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! AutoPay Reward

dear friends!one question- if I have AutoPay Reward ($2), it works automatically, or I have to apply for recieve it?

Resolved! requesting to be contacted by a moderator for ongoing issue

requesting to be contacted by a moderator for ongoing issue

Don't remember email and can't access account

hello, I don't remember my email and password.I got a new credit card I have to update the payment details.please help me out.thanks.

Unabled service to Paid suspended account

HiI did not know my credit card was expiring and payment were missed, now the due is paid, the line is not working even after restarting the phone. Need help asap. Cannot stay without a line, have only a sister in Canada with what 's going, we need t...

Resolved! Talking

Suddenly when I try to place a call my phone tells me I don't have talk available in my service. I have time left on this month and everything is up to date.

Resolved! Free minutes/ goverment

Hello, I have to call the goverment and am pretty sure that this will need longer than I have free minutes leave. Does the government call also count in minutes? Thanks

Resolved! activation at store????

activation at store???? can you activate plan at a store or only online????

Picture text won't download

I have an unlocked sonim xp3800 and I can't receive picture messages. Everything else works great. I have checked the APN settings as well as making sure data was turned on and nothing works. Have done factory reset and network reset as well.

Don't remember email and can't access account

Hi there,I don't remember the email i used to register in the first place and so now i cannot access my account. I need to change my credit card details for my phone plan. Can someone please advise? Thanks.

Resolved! SIM Card

I ordered a SIM card on line over 2 weeks ago and got email that it was posted to Canada Post on Mar 24. Assume it has been lost somewhere in the mail system. How do I get a replacement sent out?

Resolved! using existing sim in new phone

hi, public mobile customer for over a year. my iphone 6 battery is wearing out so looking to continue with pm on new phone. i was gifted a used iphone 7, and tried to put my sim in it. sim won't work. in the about section of the new phone, it says un...

Data Not Working at Bill Time

Sometimes, when I pay my bill my data stops working for a couple of days. This time, I did not get a warning that I had used 75%, or 95% of my data, I paid my bill yesterday, and since then data has not worked at all. Any advice?

My Account

When I log into My Account, the page is blank except for the word “Hello” in the top left corner. I can’t see my plan, make changes, do anything. Any advice?

Resolved! activation

Je viens de faire une activation, est-ce normal qu'un premier retrait a été fait sur ma carte de crédit?

Resolved! not opening online account

i went to my back home so stop paying my monthly amount when i came back and i tried to open my acount but its not opening so tell me what i have to do

Resolved! MMS messages on 3G

I haven't used the data on my phone for the last 3 months because I suspended my account when I went to Arizona for 3 months. Prior to that I had 4G through the "build your own plan" program. When I signed up again I chose the $25/month plan with 3G....

Resolved! Where I ca buy a sim card

All store across Canada Walmart

Resolved! Unable to activate SIM

I recently ordered a SIM card and after inputting all of my information I went to go put in my credit card info, it rejected it twice even though it is not a maxed out card and all my info is correct and then the session timed out, forcing me to star...

Public Mobile $10 Plan - Response to Covid-19

During these difficult times, it would be great for those in need for TELUS to bring back the the Public Mobile $10 Plan. Maybe throw in a one-time 1 GB data promo so that everyone can stay connected during social distancing.

Resolved! Porting a PC Mobile Prepaid Number

I'm trying to port my number from PC Mobile Pre paid. Each time I try to log into the ticket, it says login unsuccessful. I'm about to cancel.

Resolved! SIM cards

Will they come back at $5 each anytime soon???

Unlock iPhone 5c Model: A1532 on Public Mobile

Good morning everyone,I have an iPhone brought from outside Canada. It works for a SIM from Chatr but not for Public Mobile. It says 'Phone not allowed' in Settings>General>About>Network. I used this iPhone in many countries worldwide and I've never...

How do I loggin account activity?

Resolved! Working part-time public mobile

Does public mobile offer part time work online, just wondering???

Resolved! 25 reply badge question ?

I’m new to public mobile, and I’ve been trying to get involved in community, I’ve Raytheon 25 reply badge (wow!!!!!!) but what does it mean, please explain!!!!!!

Over charged

I was reviewing my payments and I noticed that I didn’t receive my reward for using a referral code on my device and another device I’m paying for. Anyone know why this may have happened? This happened on my first bill.

Resolved! How do I get money back?

Hello!I'm in a bit of a complicated situation. So I'll just explain the whole story...I live in France, and went back to visit my family in Nova Scotia in september so I bought a public mobile sim card for the month I was there. The lady at the store...

Resolved! Accounts

Hi I have locked myself out and need to top up my account. Phone number xxx xxx xxxx. Edit: phone number redacted by will13am. Please do not post personal information in the public forum.

Resolved! ACTIVATION

Hello, I am activating my sim in my ipad, had all the information encoded till I reach to Enter province and City. It won’t let me pick the city and I am stucked. Tried to do it in my other laptop and it says sim number is invalid. Please advise. Tha...

Resolved! Trouble with number

I seem to be having trouble setting up a number...bought SIM card online, unlocked phone, and tried to transfer phone number from previous carrier (Virgin Mobile). However, the account on Virgin was closed before the porting process completed, so it ...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! AutoPay Reward

Resolved! requesting to be contacted by a moderator for ongoing issue

Don't remember email and can't access account

Unabled service to Paid suspended account

Resolved! Talking

Resolved! Free minutes/ goverment

Resolved! activation at store????

Picture text won't download

Don't remember email and can't access account

Resolved! SIM Card

Resolved! using existing sim in new phone

Data Not Working at Bill Time

My Account

Resolved! activation

Resolved! not opening online account

Resolved! MMS messages on 3G

Resolved! Where I ca buy a sim card

Resolved! Unable to activate SIM

Public Mobile $10 Plan - Response to Covid-19

Resolved! Porting a PC Mobile Prepaid Number

Resolved! SIM cards

Unlock iPhone 5c Model: A1532 on Public Mobile

How do I loggin account activity?

Resolved! Working part-time public mobile

Resolved! 25 reply badge question ?

Over charged

Resolved! How do I get money back?

Resolved! Accounts

Resolved! ACTIVATION

Resolved! Trouble with number

Hi I can’t receive any calls and texts

stuck in registration

Question regarding $34 for 50G plan

Please help, want to gift some minutes to an ill p...

Automatic Top-Up, Loyalty Recognition Rewards and ...