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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! i had limited time flash sale but when i activated, i couldn't get this offer i don't know why

Congrats! Your email was received and is eligible for our limited time flash sale. In order to redeem the offer, activate your Public Mobile SIM card online on any plan $25/mo or higher by May 22, 2020 and get your next 30 days for $0*. *Offer availa...

Sorry, you've been locked out. Please contact Public Mobile for help.

Tried to login and got a wrong password message many times. Tried to reset my password and it kept crashing after I entered my security question answer.I'm afraid my account might have been hacked and can't do anything about it.Very frustrating. I kn...

Resolved! Samsung Note5 sim card error

Hi, my phone won't accept new sim cards, it asks me for PUK every time and I have tried 2 different active sims from different providers. The PUK's I got from the pmobile mods here don't work. My public mobile sim works on other phones without asking...

Resolved! unable to log into my account.

My email address is xxxxxxxxxxxxx.I tried to login, but got a failure,tried to reset my password, got another failure. Please help. Thanks,

Resolved! Self Serve Down EDIT:UP AND RUNNING AGAIN

Hey, everyone, is self serve to working for you I have my account my wife and my moms all say password not working. My web browser remembers the passwords so it is not a browser issue, all cache history etc and even tried on incognito. EDIT: ALL GO...

Talk is not included in current plan.

I recently switched to the 3GB + call and text promo, but ever since I switched, I can't send or receive calls. At first, it was both my texting and calling that wasn't working. But after contacting the moderator team, they got the text resolved, bu...

sim card

I have two public mobile sim cards purchased online two weeks ago. one shows it's public mobile the other is dead. how do I get a replacement sim card?

Resolved! Add ons

I pay for GB add ons and it never tops me up but always takes my money

Resolved! International long distance

I was wondering how the international long distance (400 mons for $15) works.Does it expire after 30 days, or is it valid until it is used up, regardless how long it takes?Thanks in advance for your help

MMS and Data is not working

I have a Nokia 3310 3G. When I used my Fizz SIM card, I was able to access the internet on my phone.Now that I am with Public Mobile, I can't access my internet, nor receive any MMS.Anyone know why this is happening? I did not change any of my phone ...

Resolved! moving and keeping phone number from another province

I have moved to NB while ago but kept my phone number from Ontario. I remember that I changed my region when I moved to the new province. But some of my friends in NB that do not have Canada wide plan say that they are charged when they call me. How ...

Resolved! Unable to reactivate my current plan

Hi,I am unable to reactivate my current plan I have tried many times to reactivate my plan but i am still unable.Can you please help me with this problem.I am on auto pay.

Resolved! Conference call

Hi,I want to make a conference with friends (up to 5). Can I do that using PM ?

Resolved! Rewards

I have earned $1.00 in rewards but I am still being charged full price for my plan, am I doing something wrong i.e. applying the reward to my account?

promotional credit not awarded

HiI recently referred a friend while Public Mobile ran this promotion: Bonus $2 off every month with AutoPay Reward$10 credit for both when referring a friend + $1 off every 30 days as long as they stay active My friend received his S10 credit and ...

Password reset - is it working or not?

It has been a week now since we tried to reset passwords to get access to the accounts associated w/ my kid's cell numbers. All I want to do is update the credit card on the accounts. Easy peasy right? Well, it's been close to a week now and we are g...

simcard not working

i am trying to activate the simcard but not working and my plan is active and the simcard says no service its a iphone se

Refer friend reward missing

recently i have downgrade my plan form a $35 to $25, I don't know why i didn't get the refer friend reward, when i pay my phone bill i should have 2 reward one is the auto pay and one is the refer reward. I need some help thank you.

Confirm ability to receive Verification Codes

Hi guysMy current provider cannot accept verification codes from my broker. Anybody already subscribed to Public willing to help me by receiving a code? One time only exsercise before i switch from Freedom. I know is long shot and just in case.

Resolved! Freedom Mobile's Pixel 2 work on here?

Does Freedom Mobile's Pixel 2 work on the Public Mobile Network? I'm having difficulty finding the frequency of this phone and Freedom's network to compare it to Public mobile's.

Resolved! Refer friend reward system and plan change

Hi, currently my account has refer friend reward points if i change plan/downgrade will i still keep my reward?

iPhone

I'm trying to set up data usage on my iPhone I'm able to enter the APN but Im not seeing the other fields like MMSC

Resolved! Auto Pay and Suspended Service

Today was suppose to be the auto pay charge however my account is now suspended including no cell service all day. I tried entering a one time payment with my credit card and my husbands but it keeps telling me they cannot verify my information. We h...

am locked out of accessing my account

Was half way through setup to activate sim and had to put on hold, went to go back and now says that phone number not recognized or cell number either.

Why $10 promotion off didn't apply my payment

My husband and I have $10 off promotion still show in our account but not apply to our payment. Full amount charged in my payment for me and my husband.Could you please fix them?

Account suspended, not reactivated.

My account was suspended because I had lost my debit card, and got a replacement one. I did update my card details, and changed my plan from thr $15.00/Month- to the $25.00/ Month, and when i chose pay amount due- $10.00 was loaded onto my account.....

MMS messaging

Can anyone tell me how I can add mms onto my plan? I need picture messaging and can't find it in any of the add-ons or plans

so if no mod is online

nothing can be done to my account until one of them comes online? i had one helping me and he just dissapeared. at least bell doesn't do that

Plan not working

Signed up for new promo plan public mobile offered me. it was 3GB for $35 plus unlimited international text. My plan renewed today but all of a sudden i cant send texts or call anyone and everytime i do public mobile states i dont have text and talk ...

Need help

First time trying to go with public mobile I went threw the process got to credit card details then started processing then came back credit card declined then I check my credit card on line then I noticed not only did it declined they charged me a...

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