Community

Resolved! Forgot username and password

I've been with public mobile for 2  years and since the beginning I could not access my account as my daughter and hubby set it up for me and didn't write anything down....how do I go about getting this fixed

Resolved! Credit Card

How many accounts can i have linked to one credit card before getting flagged? I have 3 without issues until now. Can anyone give me advice as to how i can have 3 accts linked to one cc?

Resolved! I reactivated my plan and my phone still doesnt work.

I am seriously done and ready to dump you guys, its already a pain to even repay the amount due with your trash website but now you want me to just wander around this community all day waiting for an answer? I'll go change my sim card right now and I...

Resolved! port koodo number help

hello can you please help with porting my koodo number

Resolved! I Forgot username and password

Hey guys I've been with public mobile for 2 years and since day one my username and password were wrong. When I try to use my email as username it won't allow me to type the whole email....where do I start so I can fix this and be able to access my a...

Resolved! When will the Flash sale reflect on my bill?

Hi there,I registered the flash sale on May 6th and purchased a new sim card on the same day. According to the promotion, I will get my next 30 days for $0. However, I haven't seen any update on my bill so far, which still shows my amount owing is $2...

Resolved! Can't activate account -Invalid Sim Code

Purchased sim card from WalMart several days ago.  Have confirmed that the PM sim card is fully functional when inserted into iphone, yet when I try to activate my account, I am halted with 'invalid sim code' or number, or whatever.  Wondering how I ...

Resolved! Resetting Password

Hi there -  I have misplaced my password and would like to be able reset it please. Here is my information: 289 xxx xxxxBasic (30$/month), paid monthlyLast text: 647xxxxxxxx Thank you!Shervin  Info edited by NDesai

Resolved! Friend referral code not applied to my new account

Hello, I used a referral code from my friend, and inserted this in the correct place on the activation page (and noted the green tick for acceptance of this). However, having gone past the payment and submitting pages - I did not receive another noti...

Resolved! my plan detailsl

Hi i need full details of mh current plans.

Resolved! Contact Help

How do you get a hold of a MOD if you have need to contact them /  ask question? directly? 

Resolved! Is PM on discord too?

Does PM have a server on discord too? Also how likely will they have a mobile app? It's not very user friendly to view my account on my phone. 

Resolved! Account Suspended for No Reason

I was in the middle of a family outing when I needed to check Google Maps and call my mother, when I noticed my service was gone. No internet, and when I tried to make a phone call it said "No plan is associated with this account".When I finally got ...

Resolved! number port problem

i was activating a new account with PUBLIC mobile, with a NUMBER PORT from Koodo Mobile. During the activation the website gave an error message saying "oops something went wrong".  When we retried to activate, the website said the number was not por...

Resolved! Me = new here - very new - input incorrect digits in attempt to port number - how to alert Moderator

Need to not take wrong number over - how to fix?  

Resolved! Changing my email address

The clerk that sold me the plan entered a wrong email for my phone number. How can I set my real email ?

Resolved! Add-On (Intl. Calling) Charged & Paid for but not available?

I recently purchased the 400 min of international calling, for which my credit card was charged. However, it has not been reflected on my account and I can not make any calls. My account still displays that the minutes have been used up. Your help wi...

Resolved! Keep phone number when changing province

Hi:  I am thinking of buying a monthly plan with Public Mobile. I am new customer and I want to keep my phone number from Quebec (Area code 581). I’ve been living in Ontario for the last 7 years. Is it possible to keep my phone number from Quebec?

Resolved! US cellular connection

I live in a border town. How do I prevent connecting to a US cellular network inadvertently and still have roaming in Canada?

Resolved! No phone service

Suddenly I can not make any phone calls. As per automatic message, it said that I do not have active plan on the account. I received the message in the morning saying that rewards has been applies. (My auto payment date is today)Please help me to res...

Resolved! How i pay my bill on line i don't have voucher