Community

SIM card failure

My SIM card failed.I need it replaced asap.i had to get a new number with a different provider until this is sorted out.Help 

number didn't port from old carrier: no voice/sms service

Although I received a confirmation text from Public Mobile, I didn't receive a confirmation text from my old provider during the porting process.  I have 2 cellular lines, but only the old carrier is providing service, not Public Mobile's line.  I ne...

Unable to log into my account

I was away and had not paid for the past 2 months. Today tried to log into my account but it does not load up. I did get the code via email to log in but my account does not show any details.

Autopay $2 reward?

I am on the legacy rewards system. I have autopay enabled with a Vanilla Visa Prepaid card. I always pay by vouchers. I got a message from Public Mobile that the card will be expiring. Since the card is only there for the autopay reward and I pay by ...

Update credit card

My old credit card was expired. I tried many times to change my new one on the website, but could not. always see the following:"Sorry, we’re not able to process this request at this time. Please try again later." Somebody can help?Thanks 

Promo

Where can I get her find a promo code

Need a tech please

I was instructed to ask for a tech because it says my sim card in invalid when I tried to reactivate my account.

Cancelled subscription

Despite cancelling my subscription in December, my credit card was charged in both January and February. I would like a refund.

payment

I found my Subscription Usage on promotion is expired so I change my upcoming subscription but unfortunately my previous subsciption payment is autopay, hence I paid double on my subscitpition plans  which are $55 and  $40, can you refund autopay amo...

Unable to receive Eversafe code via phone

Hello,Recently switched from Rogers to Public for my mothers phone 4 days ago. Noticed we had not received a port-out message from Rogers for the cancellation. Rogers account is still showing as active and they are telling me I need to contact Public...

How to contact a CS_Agent?

charge unknown

Good morning,there is a charge of $17.25 that has been placed on my credit card since August 2023. can you tell me what this charge corresponds to.08/17/2023 charge $17.2510/27/2023 charge $17.2511/30/2023 charge $17.2502/20/2024 charge $17.25

Can’t send text or iMessage to a contact.

I tried to send a text message to a contact and it won’t send through a text. It will only send to the email account or iMessage but not SMS. What’s going on? All my settings in my iPhone have been checked, I’ve turned my phone off several times and ...

My Account website tab not working

Hi everyone When I click on the My account tab at the top of the webpage it just brings me back to the the home screen. Once in awhile it will bring me to the login, but then once I put in my password and 2 step ID it brings me back to the home page ...

Can`t access My account

I need to change payment option for my current plan (I use it over 5 years), but I no longer have access to email i was registering it to. I need to speak to REAL PERSON, because I`m sure it will be tonns of security questions to verify it is my acco...

SIM not working

I purchased 2 SIM cards.One worked perfectly the second won't work. I've tried 2 phones and the SIM won't work in either phone.

Service

As of this morning, my phone has been stuck in roaming and or unable to connect to any carrier. I've reset, checked Sim, adjusted settings on my phone to connect automatically. I have a galaxy s10

PlayStation Portal and IPhone Mobile Hotspot

Trying to use my mobile hotspot to play my PlayStation Portal. I have a 5G plan and iPhone 12. when testing it will try to connect to my PS5 and it will turn it on but will not give me access. I tried changing the APN and didn’t work. However on my o...

Change to specific public network number

 I need to recover my Google account and this is the only possible way left open to me in Oregon to recover 15 years of memories. I have photos of my wife whom had left me a widow. I'm really don't wait to lose them. All other recover options have be...

can't sent SMS to UK

I can't seem to text or call United Kingdom. I tried 01144<phone number> and +44<phone number> without the leading zero. example 01144xxxxxxxxxxx or +44xxxxxxxxxxx. it doesn't seem to work even I supposed to have free international text and plenty of...

eSIM transfer

How do I transfer my eSIM to another phone

Invoices

I am unable to access invoices further back than 90 days, I need all the invoices from the past 12 months. Where can I access and download those?

MMS not working

Last week my Nokia 6.1 stopped downloading MMS. I have done the APN update, restarted my phone (multiple times). I have enough data.What else can I do?

Downloading usage data

Hi I'm trying to download my usage data from Jan 1 to present, just for calls.  I used the filters to select the dates and "unclicked" data I did not want.I try clicking on "download" and nothing happens. What am I doing wrong?thanks