Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Changing Voicemail

Is there any way to change your voicemail?

number

I am trying to activate my SIM card when I get to the part where I should be able to select a new phone number the site doesn't let me choose one. Has anyone else had this problem?

Resolved! Multiple lines in 1 account & porting from CIK

Hi Community, I have 2 questions here please: 1. Is it possible to port a phone line from CIK? I am not sure if it's still a land line as it's internet based... we have porter our land line from Telus over to them years ago and now wanting to switch...

Network Reception

I was at Shoppers Drug Mart in Vancouver, BC and had no signal to make a phone call. I live in central area of Vancouver. I had no reception issue in the area with my old carrier. I just recently switched to Public Mobile. In my house, I have only 3-...

account

Resolved! account

Hi I need a mediator to get into my account

New Phone

Resolved! New Phone

I’m replacing my old phone, what do I need to do? Do I have to update PM?

What type and model cell phone do you have ? – survey.

Resolved! My payment due is more than what it should be!

Hello folks,Hope you are doing great.I changed my plan from (40$ per month - due time: Sep. 5) to (30$ per month - starting from Sep. 5); however, when I want to pay it from "One-time payment" it shows me 38$ (2$ cut because of rewards). Should I wai...

date added doesn't show on

I paid the date added, but until now it doesn't show on in my account?

Resolved! Data add on being used - notification?

I have never run out of my monthly data but I understand that you will be notified if you run close to using it up and then it will stop once used up. Do you still get notified that you are running close to using up your data if you have a Data-Add ...

Resolved! Coverage issues in Vancouver Island

Hello Public Mobile Community, Is anyone here from Vancouver Island, or who can inform me about coverage around Victoria and the surrounding neighbourhoods? I've been with Public Mobile in Vancouver and loved the Plans and the Service. Things change...

Can't top up my phone!!

My 12 digit pin on my payment voucher won't add to my phone, says unable to process.. Unable to verify. I've returned to store and repurchased, restarted phone.. Went on a laptop and tried. And nothing works, and I've had this plan for over a year wi...

Resolved! Contract

So you guys offer plans for 30days ,Yet the 29th i have no service. The day i put the money on ,well technically it should end the second before I put the money on but I know you guys do daily. But still the service should shut off for payment the da...

Resolved! Activation

How long will it take to activate my New SIM card and be able to use my phone?

Resolved! Trying to restart my $50 plan early

I have done this once, in a way. I went from the $40 plan to a $50 plan when I ran out of data, BEFORE the end of my 30 days. but I am out of data again. Woe is me. I have $50 credit in my account, and just wish to reboot the plan from today as Day...

Resolved! Re: Billing cycle

hi i recently cancelled my public mobile services and switched to shaw mobile. I cannot login to my account anymore, but require all past billings with public mobile. Please provide me this information and all my billings under my account, thank you.

Resolved! Changing plan payment issue

I was trying to upgrade from the $15 plan to the $25 plan and there was a message saying to proceed I had to make a payment on my account and the amount automatically defaulted to $25 so i paid it. After that I clicked “Change Plan Now” and got anoth...

Resolved! Activating sim

I had a previous account with Public Mobile, is there a way to get my old phone number back? As it is linked to my gmail, and I cannot access it until my old number is activated.

Cant use this

I already regustered and activate this account but still i cnt use it

New account - voicemail not dialing, getting "2UV1" error message

New Public Mobile account - had no issues with previous setup so not sure what's wrong? On the basic 100mins + 250mb plan, should include VM. When I dial the voicemail the call doesn't connect and I get an automated "2 UV 1" error message. Please hel...

Resolved! Sim says it's already registered?

Hi all, I just got my SIM card in the mail and when I first contacted public mobile I asked if my Google Pixel 4 would work (even though it's not listed on the site). I am transferring from Videotron. Darren, the rep said: "When transferring over, y...

Account suddenly suspended

Account has been suddenly suspended due to 'low balance' but was always on autopay. Then it says I have enough funds in my account?Won't accept my visa debit card suddenly and I don't have any other Canadian card to pay with. Won't let me submit a t...

Resolved! Transfer number "not in service"

Yesterday I transferred my number with Public Mobile. How long does it take to start receiving calls? Now when I call it says that "the number you have reached is not in service"?

cannot understand the instructions

the sim card is not activating

Resolved! New Order for SIM card

Hello, Can someone please help me with cancelling the order I made for a new SIM card?

Service very poor

I am having trouble just getting a basically strong signalI am in a rural area...before I was with Koodo, so the same tower is being utilized by PublicI also have a webooster and it isn't picking up any signal either

new phone won't use data

on monday I got umidigi power 3 phone, put my sim card in it and put everything in that the apn info on the public mobile site said to get it working and now it won't use data so if I am on my way to work it can't connect. does anyone have any sugges...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Changing Voicemail

number

Resolved! Multiple lines in 1 account & porting from CIK

Network Reception

account

Resolved! account

New Phone

Resolved! New Phone

What type and model cell phone do you have ? – survey.

Resolved! My payment due is more than what it should be!

date added doesn't show on

Resolved! Data add on being used - notification?

Resolved! Coverage issues in Vancouver Island

Can't top up my phone!!

Resolved! Contract

Resolved! Activation

Resolved! Trying to restart my $50 plan early

Resolved! Re: Billing cycle

Resolved! Changing plan payment issue

Resolved! Activating sim

Cant use this

New account - voicemail not dialing, getting "2UV1" error message

Resolved! Sim says it's already registered?

Account suddenly suspended

Resolved! Transfer number "not in service"

cannot understand the instructions

cannot understand the instructions

Resolved! New Order for SIM card

Service very poor

new phone won't use data

deleting freedom esim profile after porting to pub...

Public Mobile SIM network unlock PIN Required

Cannot send an receive SMS messages

New Active SIM no income call or text

Dropped calls