Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I'm having trouble with my SIM card.When I went to activate it, at the very last step there was no response from your server (it timed out). Now I cannot activate it again, because it says the SIM card is invalid. I've tried it periodically ov...
It's been a good ride but it is time for me to leave PM. My 3-months billing cycle renews on August 9th. I have removed the autopay.I will be getting a new SIM from Zoomer on the 7th (most likely).I gave Zoomer my PM account numberHow do I ensure th...
Hi, I just activated my sim card at a retail store. The agent there was not very professional. He criticized the plan I chose (the 15$ one), saying it was the worst one.While he was activating the sim card, He did not offer me to enter my payment inf...
I signed up a PublicMobile account about a year ago for my wife. It is the 15$ promo plan with 100MB data and 100min. I setup auto pay from my credit card and never looked back at it. She does not use her phone often. This month, we noticed she canno...
I joined Public Mobile yesterday. I do not seem to have the bonus 500mb of data to bring the plan up to the 2GB. What do i have to do to get the extra as advertised on the $35 plan?
Can I change the referral code?
I have been in contact via PM with a "Moderator" (named Lorena) but i'm even questioning the legitimacy of that. I've been asked very personal account information, and now that I've been hacked, I am so paranoid to give it out, so forgive me. Last n...
I can't get 10 bonus credit though I wrote the referral code.
I ordered 2 SIM cards to switch my phones over to PM when they arrived in the mail. When I tried to set up the phones, one of the SIM cards weren't working as it said that the card wasn't activated. I have sold cell phones at a major retailers for ...
Just wondering if the galaxy A20s is a compatible device with public mobile service. Thanks!
Hello.Our family signed up for 3 public phones on August 2nd with the help of an employee at a mobile store. We opened the public phone for my father and my sister and me.My father chose 25 dollars a month that is 1GB data especially for first month ...
HIIs there a way to recover my deactivated number if its not available also? I was out of canada for six months and my bank is linked to that number. i cant use my credit card bcz of that. also i am worried if the person that has my number is also re...
Hi there, when I tried to make a phonecall this morning i was alarme when i heard that i had a suspended account, and when I logged in it shown that my bill went unpaid today (Autopay) and it will not let me pay manually with my debit. I removed auto...
I have a $15 plan with 100 minutes of call time Canada wide. When I make a call a message comes on the phone from Public that states I do not have a plan that allows me calls. I would like this corrected.Thanks Patrick
I recently changed my phone number. Now i cannot send or receive messages or make phone calls. When someone tries to phone me they get a recording saying the number is not in service.
Hello, I have attempted to add a new credit card on my account and it has taken me over 45 minutes as I have being kicked out from a few different pages. Can someone please contact me as my Public Mobile line has been disconnected due to my previous ...
I have just activated a phone plan, and I am not recieving calls. People trying to get me, have told me that it went straight to voicemail.
I need to switch phones and do a port request
Hi folks,.Quick query about 1 GB promo,I have in my account for long time and it is not finishing up,same as 400 min call that I recieved before. I have currently 1 GB data plan and unlimited message plan , how is the priority and order that data and...
After how many days of no recharge I lose my number. Public mobile number If I do not recharge my phone number, how long I can retain my phone number. after how many months my number will be lost. Thank you.
When I reset my stats today, my data stopped working. I had it on and it wasnt working on any app like I didnt even have data. I tried restarting my phone, taking out the sim card, confihuring my APN differently and nothing worked. This issue has hap...
I signed up with a plan that was about $50 with unlimited everything + 1GB. I tried to change my plan to the $75 one because it upgraded to more GB. I clicked Chang eon next renewal date (almost a year ago) and online it changed my account to show my...
My number is with Virgin mobile, My number is like 778-916- #&#I , Please can you confirm me, My number can be portable to Public Mobile. Please help me on this, is any Canadian portable to Pubic Mobile ?
Today I lost the ability to send or receive phone calls. My APN info was blank and I had to manually ad the Public Mobile info in. The phone works again but it still troubles me. The last 4 digits listed on my public mobile account doesnt match the l...
I can't tell if it is a payment issue or something else. I am registered for autopay and it says is supposed to charge me before Aug 5. I also have another account registered under the same credit card and there is no issue with the account. Does It ...
How is this supposed to work if I have nobody to call and the only way I can post is to reply to something but delete the subject? please try to activate my number again: edited by computergeek541: phone number removed
Hi,I have been out of Canada and therefore switched my PM SIM out for my British one. My SIM is now not working, showing as 'no sim'. It is definitely not hardware or locked handset related. I think honestly I have damaged it myself by accident as it...
Callers her 8B1 calls cannot be completed. I ported over 3 months ago and it started doing this last week. My account is Active on auto pay. I can receive txt, send txt and make calls. I just can't receive calls.
i'm locked out of my self serve what do i do
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