Community

Resolved! How to cancel my phone number and account?

Hi. I am leaving Canada. How can I cancel my public Mobile phone number and account? Thx.

Resolved! Reactivating after suspending due to a damaged phone

Hello, I dropped my phone and the SIM card reader was damaged, so I suspended my service under lost/damaged phone. I just got a new phone, and now I'm supposed to pay for a new plan-I had just paid for three months a couple weeks before, and had just...

Resolved! New Phone

Hello, I recently purchased a Samsung A11 and I am wondering how to activate the phone. Do I just take the SIM card out of the old phone and insert it into the new phone? I have also been experiencing cell service issues since I enrolled in February....

Resolved! Plan for $30 including 2GB on promotion

Hi, I contacted customer service last week about a plan that included 2GB of data and talk&text for $30. I was told to order a SIM card then contact customer service again when I get it. I was also told that they do not know when the promotion is exp...

Resolved! Referral activation

I would like to setup a new account. I have a referral code but the public mobile website says that I enter the code when I am registering the sim card. If I order the sim card today, it won't be here in time for the code to still be valid. Any sugge...

Resolved! $15 A MONTH = CHEAPEST PLAN?

Hello everyone, first time posting, looking to see if the 15$ is the cheapest plan at the moment? I have a new plan with another carrier, but want to keep my PM number as a back up!I've had PM for a while but never posted here in the community, never...

Resolved! Porting numbers from a family plan

We’re currently with Telus looking at switching to PM.  My husband and I have our phones under one account with Telus.  I understand PM doesn’t have this option, which is fine, I just want to know how it works to get set up.  I’m the account holder w...

Resolved! When is the referral's bonus credited to account?

Early this September received a PM targeted offer that if I referred a new PM account I get a $20 bonus and the referee would get $10 credit. I did take advantage of this offer and the referee did open an account on Sept. 5 and did include my code nu...

Resolved! Payment

I suspended my service because I lost my phone.Trying to reactivate my service but won’t accepted my payment. All info is entered correctly.

Resolved! Add ons

Have paid twice now to add on 1 G but it's not showing up on my account.

Resolved! New credit card

I can’t make or take phone calls due to a recorded message saying I have no plan. But I do . The credit card # on file Has changed 

Resolved! Account deactivated or not?

I activated a new Koodo account using the same number as my Public Mobile account. I wanted to deactivate my Public Mobile account but couldn't log in. I imagine this means it was deactivated automatically, but I'd like to make sure since I'm on Auto...

Resolved! Unbeleivably fustrated

The moron at the mall wow kiosk entered a pin different than what they wrote down and now i can any support from this stupid company i jist want to talk to someone and be able to use the phone i am paying monthly bill on but apperantly this lame ass ...

Resolved! as usual porting failed :(

Just activated while porting, now the problem is:The old sim card still can make calls out and receives calls in.The new (PM) sim card can make calls out but not receives calls in.I verified over and over again the account number is correct.I contact...

Resolved! No service

I recently updated my plan to the $15 one and it is set to change next billing cycle (October 16th I believe). Since making the update I lost service and I think it is related. How do I get my service back. When I check my account it still shows I ha...

Resolved! No service

Yesterday I noticed I lost service with Public Mobile. I have tried to restart my phone, restart network settings, remove and put back in my SIM card and nothing worked. It was working fine on Friday and Saturday. I have the iPhone XR. I did update t...

Resolved! How do I earn community points.