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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Data

Just switch to public how come not getting that 1gb of data that is being promoted

Resolved! Does $15 plan include call waiting feature?

Under Plans it states "All our plans include these features: Call Display, Voicemail and Conference Calling." - no mention of call waiting.But I saw somewhere (can't find it again) that all unlimited calling plans include call waiting.Does $15 plan i...

Login issues when already logged in

Resolved! Login issues when already logged in

I have to say that my experience with PM's login process has been incredibly frustrating. I've already got one sim card for my daughter's phone. I'd like to get two more for my other daughter and my wife. When signed into my account, I select two sim...

Resolved! Should "Payment for Next Cycle" amount be updated to reflect plan change

I am changed from the $25 plan to the $15 plan effective next renewal date. Should the "Payment for Next Cycle" field be updated to $15 from $25 immediately to reflect the change? "Payment for Next Cycle" still shows $25.

Resolved! New iphone

My son is giving me his old iphone because my Android from 2017 will be losing features in December. It doesn't currently have a sim card so I can't answer Public Mobiles question concerning the phone. I can get a card at Walmart but they don't do PM...

Resolved! How to stop receiving same 611 texts every month?

It's annoying to receive 5 separate texts each month with "Your balance is due", "Your balance has been auto-payed" etc. How do I turn these off?

Resolved! Does International Text Mean Overseas or Continental North America (Can-US)?

GreetingsMy plan states "Unlimited International Text". Does this mean that I can text from Canada to overseas (Europe)? I'm just wanting to clarify the meaning of "international". The attached seems to confirm this. I'm wanting to confirm the confir...

Signalthe

Yeah when I first signed up first two months were great good signal 90% of the time. Now some times for hours walk around property can't get any signal.When I do get signal it comes and it goes it's very frustrating you know you're looking up somethi...

Resolved! SIM card has not arrived

I placed an order for a SIM card on the 5th of November and I have not received it or any other shipping information to check the status. Need to confirm that my order is still coming and not lost.Thanks

Re: Why is my phone using up data?

I am a new customer....I notice that when I am connected to wifi my data is being used? Also when I go out it is still being used, even though I am not using it?

Resolved! Referral reward

When I set up phone at Koodo kiosk the agent did not add my friend's referral code. I would like to add it so my friend and I can get our rewards

Re: Question about text messages . . .

I am a new customer. Few questions: 1) I have the $25 per month plan, am I able to send & receive international texts at no charge? 2) From what I understand iMessage uses data? My wife & I both have iphones & txt each other at home via IMessage. ...

Porting out of Public to Rogers

Resolved! Spoof calls & calls to voicemail?

This has been going on for a while where sometimes I get calls from random numbers but in the past couple days it has escalated. Just this day alone I've gotten 13+ calls from different numbers in the US (mainly California) with some numbers calling ...

Resolved! Cannot get into my account due to being unable to verify my email address

I don’t know why the system cannot verify my email when I want to reset my password. So I cannot get into my account to update my payment. Please help!

Data usage

How can I track my data usage in my package and my add ons? It just says “If a feature is not listed below, it may have been fully consumed and no longer available for use.”

Can’t call out

hi there why can’t I call out but I can receive in coming calls it’s werid

Auto pay

How do I change my auto pay method? I don't see an option to change the payment method only to remove it.

Resolved! Moved providers but unable to access account.

Hi there, I've moved off public mobile recently but wanted to login and cancel my automated billing in case it was still active. But, it seems that my account has been disabled, and I'm uncertain whether I need it reactivated in order to cancel my bi...

No incoming calls activated 27 oct

Resolved! Switch plans, will the bonus packages stay?

At the moment I have a grandfathered plan and would like to switch to the $15 plan. But in the last few years I have accumulated a ton of Gigs and I am wondering if those GB bonus packages will still stay after the plan switch. $0 Free Holiday Giveaw...

2 payments being taken out

Hi there everyone. I have been experiencing 2 payments coming out 1.off my credit card and then another off my account, I always make sure there's enough money for it to automatically take it off my account. So I dont under why I'm being charged twi...

Resolved! Payment Issue

Hi All, I had canceled my Public mobile account on Oct 16, 2020. my usual payment date is on 7th of every month. I have been charged on Nov 7th and I do not know the reason as I have already deactivated Public mobile on Oct 16th itself. Kindly help m...

Resolved! Changing Account Email Address

I would like to change my account email address? I believe I need a moderator.

Resolved! iPhone 8 shows incorrect time

Yesterday November 15 I noticed my iPhone 8 was showing incorrect time, 1 hour ahead. For example it shows 10am when it is actually 9am. It was previously showing correct time, even during the switchover from Pacific Daylight Savings Time to Pacific...

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