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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Will this Umidigi G3 plus work

Vendors says it's not the global version but the networks bands should work in Canada? https://www.aliexpress.com/item/1005005754526914.html?spm=a2g0o.productlist.main.19.7c566e8eSJ4aJ0&algo_pvid=18b1bc0c-dd6f-4e62-946a-fc6d2d19380d&algo_exp_id=18b1b...

Switch to 5G -Sim card

Hi, I would like to know if I need a new SIM card to switch to 5G. my phone is 4G, can I use it for a 5G plan? Thanks.

eSIM and new setup - did not work

I was told to contact an agent with PM so I have sent in a ticket. This was a new account setup but it appears that the eSIM did not setup so I really need to talk with an agent. I believe the PM network will be shutting down soon for maintenance

Resolved! 5G plan with older phone

Is there any issue putting a 5G plan on a phone that doesn't actually have 5G capability? Don't care about actually being able to connect to 5G obviously, just want the phone to work on the network

e mail recovery

i need to recover my email for my account . whenever i try to get a new password the new password doesnt work

Cancel payment

I want to cancel the order of a SIM card and of a data plan that was made today

Porting is stuck, lots of missed calls and texts

it's been over 24 hours and I don't receive texts from anyone outside of the network (other PM phones etc) as far as I know...plus those confirmation code numbers arn't getting to me.

Reinitiate Transfer

I was trying to transfer my phone number from zoomers to public mobile. My bad...did not read all the posts before I started it and I used my IMEI instead of account number and my transfer is now stuck. I submitted a support ticket but I have no re...

Unable to activate plan

Hi, I have recently purchased a subscription with PM, but i am unable to activate the plan. I can't change my phones region due to a subscription on apple which will end in may. Therefore i cant download the app to activate the plan. I wasn't aware o...

telephone

Resolved! Canada US plan

Is there a list of FaQsCan I use the plan as if there was no border?

Resolved! SIM Card needs provisioning

Hey Guys, Chalupa Batman here. Just signed up my neighbor She's got a samsung S20 and the sim card comes back needs provisioning. I've done everything from multiple reboots, airplain mode on and off and moved the card around. I'm guessing my only opt...

Resolved! How to avoid using my available funds on an 'add-on' | Work Expense

Hi all,Taking a business trip to US and want to buy a $30 data text bundle add-on to keep connected on my Canadian plan while there. I typically expense this cost to my employer no problem. This time around, I have credit in my account from loyalty a...

Issues after porting into PM

Hi, There:I opened up an account with public mobile couple days ago. Although I was able to make outbound calls using my existing number ever since I transferred it from my previous provider, I found out that I cannot receive any inbound calls, neith...

a friend lost her phone - can't get past 2FA

Her phone number (778) xxx-xxxx

roaming

Can I go to Bangladesh with my phone ? what would then text or call change ?

How long does a referral take to show up on your account?

Just activated my wife's account, used my referral code at sign up, but don't see anything on my account about the referral.Did not receive a text or anything about the referral. I understand it can take up to 72 hrs, but I would think I would have ...

I have a OnePLUS Nord n10 5G all works but no 5G .

I have a OnePLUS Nord n10 5G all works but no 5G .Is it my Phone?

New subscription

I joined Public but it looks like it may take a few days to be able to use the service as Rogers fraud team must remove port protection before we can proceed with porting my phone number. i have made the request with them, however I would like to kno...

European Roaming coverage

I will be travelling in Norway, Sweden and Denmark. Can I get roaming coverage?

Wrong number

During the set up of the plan the wrong phone number was used, how do we put the right one in

I have bought a voucher

how do i subscribe if I have already bought a 40 $ voucher?

Resolved! Change Subscription, Lose Rewards?

When I proceed to change plans it says my current promotions will no longer be valid. Does this mean I will lose all my Public Rewards?

autopay vs subscription

Current customer. Older plan. Not on autopay. Do I need to leave PM if i do not want to be on an autopay/subscribed but want more data? Seems like the only option. Thanks

Resolved! Canceling changes done to subscription

2 days ago l opted to change my current plan to a different plan starting on my current plan renew date of March 16. I have changed my mind and want to keep my current plan. How do l cancel the changes?

"Unable to activate eSim" message

I'm using an iPhone 11 and transferring from a physical sim with a different provider with an e-sim from Public Mobile. In the process of adding the eSim, I accidentally closed out of the prompts regarding my eSim installation. Under "Cellular" it sa...

Doublly Subscribed

I doubly subscribed using different emails for different plans. How can I combine my plans, so that I can use my rewards from the old plan?

90-Day cycle for $34 promo?

Hi, is there an option to choose a 90-day subscription cycle for additional saving under the $34 Canada-US promo?

No one use this company...

Ordered SIM card + plan ($38 in total) on 6th of Feb.Talked to support after waiting 16 days for the SIM to arrive, told to "be patient".Talked to support after waiting 22 days... "It will arrive soon."It's been almost 4 weeks. The Q&A says 5-7, but...

Call Forwarding "Not Reachable" Not Working

Hi Folks, I've been testing Call Forwarding Up and I feel like I must be missing somethingThe other 3 options work as expectedAlways Forward: Works perfectly When Busy: Forwards when I decline a callWhen Unanswered: Forwards when I don't answer a cal...

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