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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 14621 Views
  • 117 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 25767 Views
  • 183 replies
  • 26 Bravos

Resolved! Locked out of account

Message read, " Sorry you have been locked out, please contact Public Mobile for help"This is the message my husband received in trying to log into his account.He needs to go into his account urgently. Please help!!Thanks

claimsgirl by • Good Citizen / Bon Citoyen
  • 862 Views
  • 10 replies
  • 0 Bravos

Resolved! Double charged

Would I be able to transfer the remaining balance of my account to another public mobile account ?

andrewblais by • Great Neighbour / Super Voisin
  • 492 Views
  • 5 replies
  • 0 Bravos

Resolved! self serve

where do we find this self serve  

Rose2013 by • Great Neighbour / Super Voisin
  • 723 Views
  • 4 replies
  • 0 Bravos

Resolved! A11 Samsung Sim card transfer

I need help.Please.Purchased a Sim card to replace telus service. I've tried everything and yes Sim card is for Canadian service.Conflicting reviews everywhere, can anyone help. It says no network.  I've tried connecting and it just keeps saying try ...

Resolved! Just switched and problem with texting

Hi all, Everything went smooth switching over from Lucky mobile but I cannot send or receive texts although sending a photo went through fine. iphone 12 mini I rebooted phone and turned off and on imessage (i was trying to text to android phone and h...

Scottm4211 by • Good Citizen / Bon Citoyen
  • 759 Views
  • 11 replies
  • 0 Bravos

Resolved! Plan Expired?!?!

i logged in today to view my account and all the sudden it says “plan expired” i signed up with public mobile since February. Why would this happen? Can anyone help me? Im confused i never new a plan could expire.

Resolved! Plans

I am on a $ 50 plan which gives me 8.5 G of Data.  I recently noticed that Public Mobile is now offering 10 G of data for the same plan.  I exhausted my data 3 days before my renewal date.  Why are plans not automatically bumped up to 10 Gigs?  That ...

ITALIA2020 by • Great Neighbour / Super Voisin
  • 850 Views
  • 9 replies
  • 0 Bravos

Resolved! Reset Self Serve

Hello, I am looking for assistance with gaining access to my self serve account.  I can’t remember if I ever set it up in the first place or if I set up using an older email address different from my current one.  If someone could reach out to me ASA...

manpreetjohal by • Great Neighbour / Super Voisin
  • 495 Views
  • 5 replies
  • 0 Bravos

Resolved! Intermittent to non-existent service

Hey folks - new user here with what I hope are just setup pains.I just got on PM about a week ago on the unlimited Canada-Wide talk/text plan (New account) with a used Galaxy S10 I got from Bestbuy Outlet (New Phone). Somewhere between the phone, the...

SmilingKoala by • Good Citizen / Bon Citoyen
  • 1069 Views
  • 15 replies
  • 4 Bravos

Resolved! Deactivated but took still used my plan

I deactivated my sim card cuz my phone was taken. Well i got my phone back but now its saying I have to put money on here to get my plan going again!?!?! How can they take and keep my plan going when it wasn't even in use!?!?! 

Restoring Phone

My sons account was on autopay attached to my credit card which expired. Without and notice my sons account was suspended. I’ve updated the info and paid the balance. I have tried all the tops I’ve read on here: waiting, restarting phone etc. Service...

AngelaVardy by • Great Neighbour / Super Voisin
  • 483 Views
  • 5 replies
  • 0 Bravos

Data

My data isn't working very well won't even load have lots of data and fast speed

cheys1212 by • Great Neighbour / Super Voisin
  • 376 Views
  • 2 replies
  • 0 Bravos

Resolved! can't log into account/reset password

heywanted to cancel my phone subscription as ive switched to another provider. I cant access my account or change the password. it says the emai is not recognized. for some reason I can log into the communities though? any help how to get back into t...

bot by • Good Citizen / Bon Citoyen
  • 735 Views
  • 10 replies
  • 0 Bravos

Not receiving text message

I was trying to see if I could recieve text when out of wifi range and sent a test message to my public mobile phone and didnt recive it. I have basic $15 plan but says included international texting?  Please help!

johntaddeo by • Great Neighbour / Super Voisin
  • 400 Views
  • 4 replies
  • 0 Bravos

Resolved! Adding a second phone

I'm not sure whether this is the place to put this so bear with me if it's not.  I am looking for a way to add a second phone with a plan to my account profile. Is this possible? It would be a phone for my daughter but my payment. I would just rather...

CarrieM by • Great Neighbour / Super Voisin
  • 1228 Views
  • 11 replies
  • 1 Bravos

Resolved! Refer a friend reward

On 14 Aug, I went to my local Walmart store with a friend to help him subscribe to the $15/month plan with Public Mobile.  I gave my referral number to the Walmart employee and he said that he would set things up things for us in no time.  My friend ...

yvandas by • Good Citizen / Bon Citoyen
  • 980 Views
  • 10 replies
  • 0 Bravos

Resolved! Re: Why can't I talk to a human?

I'm stuck with Simon but the text page is shifted 25% to 33% to the left rendering the first third of the response being unreadable. So this makes communication unreadable. I still i don't have the use of my phone, My phone number was not transferred...

Rusty1 by • Great Neighbour / Super Voisin
  • 941 Views
  • 10 replies
  • 0 Bravos

Resolved! I can't use my 300 International Long Distance Minutes

Hi,I've purchased 300 International Long Distance Minutes for $15 last week but when I try to call a french number, an automatic message told me that I've spent all my minutes and I need to purchase some more.I can see now that I have $15 additional ...

julien29 by • Great Neighbour / Super Voisin
  • 582 Views
  • 4 replies
  • 0 Bravos

Phone compatibility

Hey, trying to set up a flip phone with PM and the model number isn't in the compatibility list - does anyone know if it still could be compatible? It's a flip phone. LG C441Thanks!

Islandgurl by • Great Neighbour / Super Voisin
  • 643 Views
  • 9 replies
  • 0 Bravos

Change cc information on account.

I went through responses to this question and tried everything, the solution was not forthcoming.  I went to the payment page, had the option of "remove credit card" and "update/amend credit card".  I put in all the new credit card information and I ...

DonnaD by • Good Citizen / Bon Citoyen
  • 2382 Views
  • 56 replies
  • 0 Bravos

Resolved! How far away does a number have to be to be considered long distance?

I think I boned myself  thinking a number I call a lot would be long distance, it's an hour and a half away drive time but the number counts towards my 100 talk minutes. This is no good to me as I just bought 500 long distance minutes, who am I suppo...

MgSo4 by • Great Neighbour / Super Voisin
  • 707 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan renewed today, already recieved 75% usage text.

Hi there,My plan with 5GB of data renewed today. This evening I recieved a text to say I've used 75% of my data. However, when checking my data usage I have only used 526 MB of the 5120MB limit.Any ideas what could be happening/why it is saying I hav...

jessicalauren by • Great Neighbour / Super Voisin
  • 922 Views
  • 9 replies
  • 0 Bravos
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