Community

Resolved! Porting Issue

Hi,  I just ported from Freedom, got an authorization message to which I replied "YES". My Public Mobile SIM is also working, I am able to make calls and use data. Number is fine as well, BUT I got a text just after porting from Public Mobile that th...

Resolved! International minutes

Hi, I have unused international minutes on an add on on my account but when I try to make an international call it says that I have used all minutes, any suggestions?thanks

Resolved! How to transfer Public Mobile phone number to a new plan and get new phone number on old plan

I have grandfathered $10 plan. I want to transfer my phone number to a new higher price plan and give my old plan to my sister. On my old plan I want to generate a new phone number. How do I do this?

Resolved! Add on

I bought an add on cause I was outta datahow long do I have to wait to use it

Resolved! changing payment card

how do i change a payment card?

Resolved! Set up fees

HelloI just switched from koodo to public mobile and after the switch i got a charge on my credit card which koodo doesnt have access to "koodo top up reapproved" its for what i would expect my public mobile bill to be but mu public account shows a $...

Resolved! US roaming add-ons

I purchased 2 US roaming add-ons.  1/ 1 GB data ($20)2/  Unlimited Talk & Text ($15) The transactions showed payment successful for $35 but only the 1 GB data is showing up on my account. How do I know if it is available for usage.  My flight is a fe...

Resolved! Us data &phone plan

Does Public have a us data plan?

Resolved! Trying to change my credit card #

I have a new credit card # and wanted to replace the old number with the new one.

Resolved! Can’t phone or receive calls

My phone just stopped sending or receiving calls, text works

Resolved! Q about 2GB add-on i got as holiday giveaway

Hey guys,  I was wondering if anyone can tell me whether these holiday giveaways reset each month just like the data we get included in our plan. I recently got charged for my monthly amount but the add on did not reset so i wasnt sure if those ever ...

Resolved! Is the OnePlus 8T supported on the public mobile network?

Resolved! cant access account, password reset doesn't work

Resolved! No audio while playing video clips when on data

Hello,When my iPhone 6 is on wi-fi and I'm playing video clips on Instagram, etc. the audio is fine.When the phone is on data (not connected to wi-fi) there is no audio.Anybody has any idea why is that?Best regards,

Resolved! How to purchase a 500 Canadian-minutes add-on?

Hello!I've currently run out of minutes on my plan. So I'm trying to use Self Serve to purchase the 500 Canadian minutes add-on.Yesterday I tried this:>> went to My Plan & Add-Ons>> clicked the My Add-Ons button>> added the 500 min Canada-Wide Long D...

Resolved! Change my email

 my email address does not exist how do I change my email address i have no access to my email 

Resolved! Data use with downloaded music

Anyone help with data use? I was just out and listening to a downloaded Amazon playlist (iPhone + AirPods), but used close to 1 gig of data. Shouldn’t listening to a downloaded playlist be data-free? I turned off cellular, but still got a data warnin...

Resolved! got new credit card want to delete old card

Resolved! extra charged to my credit card

Hi I have cancelled service but public has again charge the monthly fee to my credit card.Please help how to get it backThanks