Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi everyone, I got my service and the rep at the retail store messed up and added $35 plan when it should've been the $40 plan. I tried to create a community account shortly after several times, but i kept getting an authentication error. I just fin...
Hi, Signed my Mom up for the 35$ a month plan. Realized that just after we activated her plan that we didn't put the promo "2GBBONUS" code in. Just wondering if it's still possible to receive this promo. Cheers,Galahad
Hello All, I am going to France/Europe and will need to get a phone plan there. What is the recommended process for that? I don't want to lose my loyalty rewards or my plan with public if I can. I have read a bit about dual sims/nano sims, but would...
Hey....I can no longer access individual members stats via their profile name? I hope this isn't permanent...the Univac 5000 is having a meltdown of nuclear proportions right now..... Edit:Ok what the....? They're back....geez.
how do I know when my talk and text add on expires. Also can I purchase more than one at a time so the will run after one another.
I'm be in the US for four months. I did NOT suspend my account, but decided to continue to pay, which I have. When I arrived I purchased a Mint Mobile card and swapped out the Public SIM Card in my phone. Now, after one month of not using the Public...
I'm locked out of my son's account, he forgot his security question. Now we are unable to get into his account to make a payment. HELP please
I can’t change my number. I know the steps, but’s it sending me an error message.
My auto payment didn't go through as planned this month, but I finally sorted it out after a few hours. My question is: if there were texts sent to me during this 'off line' period, will they still be delivered to me now that I'm back on the network...
Why does my payment cycle get shorter every month? One month it's due on the 11th, the next month it's due on the 10th. This month it's due on the 9th. Pretty soon, I'll be paying for 1 day of service. Your assistance would be most appreciated.
Hello everyone.Just wondering if anyone has had this experience.Went to a koodo store, same place I activated 4 lines to Public over the past 3 years, an the "manager" told me that they dont sell the Public sim cards nor do they activate for Public.W...
Hello, I have a 100 minutes a month plan. I just received a message that I only have 10 minutes left, when I check my callig history the Toll Free numbers, as their are also categorized by the account, are being counted on the 100 minutes. Is that co...
I am on vacations in Mexico but I do not have data or can make calls. What can I do? Can I buy an add-on?
Hi! I ordered for my sim card on the 24th of December 2021. Kindly provide update
I perchance a Cell used cell phone from you before Christmas and gave it to my son when he opened it it doesn't want to start and there is no way to contact you guys ? Can you help?
Is there a way to get notifications when a new question is posted on community? I don't want it for every time someone answers, but itd be nice to see when a new question is posted... Thanks!
PC mobile has a $20 unlimited canada wide talk and text plan. Plans & Features - Prepaid | PC mobile I currently have both my parents on the public mobile $15 plan, but I have to constantly add minutes to their accounts. The $25 plan for unlimited t...
I sent a text in Simplified Chinese characters to someone in China last night. However, He can not receive it/Simplified Chinese characters. Instead, I sent a text in English, such as Hello, he received it. Why? how to fix it. why is Public Mobile ...
I manage my mother's Public Mobile account. She is currently on the $15 plan with 100 outgoing monthly minutes. She probably uses 300 minutes monthly - so what I have been doing is manually adding 500 minutes every now and then. But I have to chec...
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