Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I had a promotion to invite a person to join and by December 31st 2021, and then I would get 5 dollars off for up to 6 months. I referred the friend before then, but only got the 1 dollar off each month not the extra 5 dollars too.
I just need a copy of my bill that included my address for work purposes. I've tried to create a ticket and reach out to support but every system fails to verify or even let me submit a ticket, really frustrating and trying to get this ASAP.
I bought a line for my daughter. Presently I need to change the credit card on the file since I received a new one. My daughter is presently outside the country, she can not receive any message. HOw can I create the account in order to change the ...
Just activated a sim card yesterday 05/01/22 which I switched mobile number from Virgin mobile to Public mobile. 5**-***-***1. I can make calls without issues but I cannot receive and Edited By: ShawnC13 Removed Phone number
I just switched from chatter to public and I'm able to make outgoing calls but not able to receive incoming calls incoming text message and I'm not able to send outgoing text messages
Can't get my number
We have three phones that are out here. Second time in about three weeks. No way to get help. I’ve been with PM for a few years and this has never been a problem before. Getting ready to leave PM
I just joined PM on 30/12/2021 and still cannot receive calls, they go straight to my old voice mail service. Can someone tell me how to fix this problem?
Why, for at least 1/3 of my incoming calls, does my phone not ring and people go directly to voice mail?
I purchase US roaming 250mb and it does not work.Do I have to purchase talk or text in addition for data to work?
I just changed my account. Today is the date my account renews. It looks like my account is charged twice. How do I get credit back?
Having an issue and just found out via a PM Agent on this, but not sure if Port out can be undone and Num ported back to PM under the same Plan and all that
Hi, I need to change my plan immediately from $15/month to $25/month, currently in the mid of the current plan month. What will be the cost calculation and plan renewal date? Will I lose the half money of my previous $15 plan?
I can phone someone but they cannot phone me. When they try it says that the call cannot be completed.
everything is same as before . but we’ve been experiencing very poor network at home for last two months .
I need to know why am I told my plan has expired when there is/are sufficient funds available for my plan
Hi, I need to urgently switch my plan to have more data for online school. keep getting error message that i should retry in a few minutes. account is topped up. Can't log in to my account any more...
I activated a new sim card about 4 or 5 months now until now I NEVER USE IT ON DAY but someone else is using the number how is that possible? edited: corrected label
Hi there, I signed up for the $35 plan after Christmas and pre-paid for January with my credit card. Last night I was offered a win back deal with previous provider so I ported back. As I have prepaid for this month can I use the PM data by placing m...
I changed address recently so I change my profile address to new one, I also has changed address with my credit card company. Nonetheless, when I click to update credit card in my public mobile account, it won't let me. I am using the same credit c...
Hi. I lost my phone a few days ago. I am wondering if it's possible to get my old number back on a new sim. Thanks
Anyone else receive this since the forum updates? (On mobile) They were working yesterday but very slow. 40+ minute delay on mobile compared to PC for some notifications. Now nothing at all lol.
My most recent payment was successful yesterday. Today my service stopped working. Incoming calls go straight to voicemeail, outgoing calls give me a message to call *611 for help. I am now locked out of my account, despite using the correct passwo...
I purchased a roaming package and when I used the data, I purchased more data. At this point only calls work but the data is not. I have configured all the APN settings referenced by the support bot and help articles and still nothing. Any idea what ...
I referred a friend to activate a account with public Mobil on Dec 25,2021. but I never received a text message to confirm this referral. I checked my account and no refer a friend reward added. I am 100% sure that I used my referral code correctly. ...
Hello, I recently ported in another phone number into my current plan/account and it seems that my number has been put out of service (I was expecting it too), I would like to know how i could "revive" temporarely it and then port it outwards to anot...
Hi, I checked on here and it didn't have this model on the list. I'm in the market for a new phone and it seems like it's reasonably priced.
Account is locked, deactivated, didn't update the account. It will not let me reset my password either.
I am trying to login to my account, however I know my email, but it's mot accepting my email. I need my account number. Please help me with signing. Thank you
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