Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi Public Community, I signed up with the 12MONTHS2GB promotion code before March 21st and seemingly, it was accepted. However I received a 75% usage notice and checked to see I only have 1GB data. How do I redeem the additional 2GB data/month?
Greetings I have been a public mobile user for over 3 years and manage three PM numbers on three different cell phones. Two of the cell phones live together and one lives 10 blocks away. I live in Edmonton around 99st and Whyte ave (Middle of large c...
Hello, my phone was stolen before I could create My Account on Public's website. Now I cannot create an account to report the phone as stolen and trasfer the number, because the login process sends a text message to the stolen phone. Can you please p...
Hello, I have two plans for Public Mobile for my children, both under email accounts of mine. Unfortunately, I need to change both email accounts but can't find a place to change the email in the self serve app. Can you help me?
One of our family PM accounts ran out of mobile data before renewing (auto renew) and when it did, the mobile data did not reset. Is there a reason/fix that anyone is aware of for this? They should have 8gb but have no data available at all. Tried ...
I am trying to reactivate my plan after 60 day, but I receive the massage that my account is expired ,and I can not pay the amount due? why? Mehri xxxxxxx Edit by Dunkman: removed personal information
Hello, This may be the impossible I'm asking for but I figured I could try. I have a personal email that I am stuck out of that I cannot get back without my old phone number. It was once registered with Public Mobile. It was years ago though. I tr...
My plan renewed on March 21st with 1Gb of data.I've been home sick all week using my home wifi.On March 26th I got a text saying I've used 75% of my data.Checked my account - 365Mb of 1Gb used. What's up?
I'm no longer using the service for the time being, looking to refund the balance on my account.
if i upgrade my plan will i be automatically enrolled in on the new points system? (i would like to stay on the old pts system)
Hey guys. I was posting a message 4 months ago on how to unlock my wife’s account as I couldn’t log in and failed to answer security questions. I know it was ridiculous and I wanted to cancel the auto fill as she was out of Canada and I don’t know wh...
Hi there, First time posting in this community. This Saturday morning I decided to port a phone number out of PM and in to Telus. I didn't receive a text message from PM to authorize PM of the "yes" approval to port to Telus. The smartphone with the ...
Hello Public Mobile, I recently ported my number xxxxxxxxxx and I can not receive any incoming calls yet my account says its active. Can you help please. Regards, xxxxxxxxxx
Why it is so difficult to receive an invoice in public mobile？Shoulden't an invoice be sent to us automatically each month?
Hello,I want to transfer to PM around the end of April. But right after that, I will need to leave Canada for 4 months. Is it ok to transfer to PM and suspend my account right away? Thank you
Hiya, Didn't realize I needed to leave the original SIM in and now it's long past 90min after. What're the steps to rectify? My old SIM is back in the phone and is still working; new SIM does not work. Thanks!!
When I report phone lost/stolen and theb resume service will there be a notification that comes up on my phone that lets me know service is back on?
I have an existing plan with Public Mobile. I bought a new phone and want to take my old phone off and put my new phone on. Can I keep my same account and plan or do I have to purchase a new plan and start over?
I keep getting texts that my payment method is insufficient . I changed it to a credit card Mar 26/2022 and it shows I don't owe anything. What is going on?
I'm trying to check for phone compatibility here (https://www.publicmobile.ca/en/ab/get-started), but when I try to expand the Phone brand option, the list is empty. Is there another way to check for compatibility? I have an iPhone 6S and iPhone SE 1...
Hi, I got charged this morning __ CAD for Public Mobile but I don't use the service. I made an account here to see if anyone can help me. I emailed my Credit Card provider and I wondering if there is anyone at Public Mobile I can talk to. Thanks for ...
How do I see a list of my phone calls?
Please help I can't use my public mobile sim at all until I unlock it
Can I use my cell phone in the US, By using the 400 minutes calling to the US on my account? Or will I need to purchase extra time
I just joined Public mobile at the end of January. For some reason every time I try to log into the awards account and use some points for the draw for a free Iphone I get a message saying that there is something wrong with the system. Come back la...
My phone is saying locked Sim and it is asking for the puk number. Can someone please help me. Thanks
I posted a post a while ago, maybe even one month ago about how I still haven't received word or delivery of my cell phone that I had purchased on February 24th, 2022. As an update, I decided then to contact a customer service agent who then helped m...
Hi! Where and how can I check if my old phone number is still available? It's been more than 90 days and my account was deactivate it.
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