Community

Resolved! US roaming for data and text

I need to add on US roaming and text as we are going to the US and then on a carribbean cruise. When I look at the add-ons, it says 1 GB data for $20 for 10 days. Is that really only $20 for 10 days? And US roaming for unlimited text is $8 for 10 day...

Resolved! Friend Referral

I have a plan for my son but now my other son wants a plan If I use referral code for him does my other son who has the old point system still get $1 off each month for his payment that I pay???And my new plan for second son then start the points sys...

Resolved! Overcharged for Add On that I never requested

My credit card was charged $118 for Add-On that I never requested. I raised my ticket 229210-253 two weeks ago on Mar 14 to refund my money however noone is responding to my ticket. How can I talk to Public Mobile management to get my money back ?  L...

Resolved! Overcharged payment

Can you pls check my payment last Feb bill. 

Resolved! Getting a Refer-A-Friend Reward applied to my account

On March 18 I signed up an individual to Public Mobile and expected the Refer-A-Friend Reward program to give this person a one-time $10.00 credit on his account. This has happened OK. However, I was supposed to receive a monthly Refer-A-Friend Rewar...

Resolved! how do i change credit card number

Resolved! Did not receive promotion data

Hi Public Community, I signed up with the 12MONTHS2GB promotion code before March 21st and seemingly, it was accepted. However I received a 75% usage notice and checked to see I only have 1GB data. How do I redeem the additional 2GB data/month?

Resolved! Stolen phone before creating My Account

Hello, my phone was stolen before I could create My Account on Public's website. Now I cannot create an account to report the phone as stolen and trasfer the number, because the login process sends a text message to the stolen phone. Can you please p...

Resolved! Changing Emails?

Hello, I have two plans for Public Mobile for my children, both under email accounts of mine. Unfortunately, I need to change both email accounts but can't find a place to change the email in the self serve app. Can you help me?

Resolved! I want that old thing back

Hello, This may be the impossible I'm asking for but I figured I could try.  I have a personal email that I am stuck out of that I cannot get back without my old phone number.  It was once registered with Public Mobile. It was years ago though.  I tr...

Resolved! plan upgrade

if i upgrade my plan will i be automatically enrolled in on the new points system? (i would like to stay on the old pts system)

Resolved! Unlock my wife’s account

Hey guys. I was posting a message 4 months ago on how to unlock my wife’s account as I couldn’t log in and failed to answer security questions. I know it was ridiculous and I wanted to cancel the auto fill as she was out of Canada and I don’t know wh...

Resolved! Porting Issue - More than 2 hours.

Hi there, First time posting in this community. This Saturday morning I decided to port a phone number out of PM and in to Telus. I didn't receive a text message from PM to authorize PM of the "yes" approval to port to Telus. The smartphone with the ...

Resolved! Incoming Calls Not Working

Hello Public Mobile, I recently ported my number xxxxxxxxxx and I can not receive any incoming calls yet my account says its active. Can you help please. Regards, xxxxxxxxxx

Resolved! Why it is so difficult to receive an invoice in public mobile？

Why it is so difficult to receive an invoice in public mobile？Shoulden't an invoice be sent to us automatically each month?

Resolved! Transferring to PM

Hello,I want to transfer to PM around the end of April. But right after that, I will need to leave Canada for 4 months. Is it ok to transfer to PM and suspend my account right away? Thank you

Resolved! Number transfer issue

Hiya, Didn't realize I needed to leave the original SIM in and now it's long past 90min after. What're the steps to rectify? My old SIM is back in the phone and is still working; new SIM does not work. Thanks!!

Resolved! Lost stolen status

When I report phone lost/stolen and theb resume service will there be a notification that comes up on my phone that lets me know service is back on?

Resolved! Purchased a new phone

I have an existing plan with Public Mobile.  I bought a new phone and want to take my old phone off and put my new phone on.  Can I keep my same account and plan or do I have to purchase a new plan and start over?

Resolved! Phone Brand Under Compatibility Check is Empty?

I'm trying to check for phone compatibility here (https://www.publicmobile.ca/en/ab/get-started), but when I try to expand the Phone brand option, the list is empty. Is there another way to check for compatibility? I have an iPhone 6S and iPhone SE 1...