Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I’ve used a voucher to pay fir my subscription but it’s still waiting for a direct deposit and it won’t resume my service what do I do
my mobile hot spot on my iphone 8 says to contact public mobile ? I have rebooted my phone, any solution?
physical sim activation for the first time
I recently hooked up with PM and installed an esim but I have a physical sim I would like to swap them out any ideas on how to?
Hey,My partner recently switched to public mobile but now every time I call her the first call ALWAYS connects me directly to her mailbox. If I call right after again it connects me correctly. What should I (or her do) to fix that?Thanks,Florian
I am going through the activation and have reached the point where I need to enter the 6 digit Eversafe code, but I have not received it. The Re-Send does not work. The phone is not receiving the text message. I have tried Re-send many times. If I tr...
Hi, I reside in one province but need a local # in a different province. Is it possible to do this all through Public?
My wife is trying to join PM today. Got to the credit card portion and we keep getting this message:ERROR. Something went wrong. Please try again.We have tried 5 or 6 times with 2 different credit cards (both cards are working properly) and every tim...
As a long time customer of PM, I have a few non-expiring data-ons I received as Promos. If I exceed my monthly data amount, will these older, non-expiring data add-ons be used first before any of the recently added 240GB loyalty bonus that does expi...
I just signed up this morning and am trying to transfer from Roger’s. I get an error saying not able to connect eSIM and to reach out to support. I try to do support chat in the app on my iPhone 14 Pro, and it just goes blank.
Did anyone else's bill change? Just 3 days ago, I paid $50.00 ($7.00 awards subtracted from my $57.00 bill). Now I am looking at my bill for April and it is saying I will have to owe $82.00-$7.00=$75.00. No explanation was given. This is not good at...
HiI purchased US Roaming Add-ons last eve. Data, texts n talk.Talk has not worked. It's on my acct as paid
I signed up as a new customer and was told I could get a free SIM card and I could buy it at the local Telus store, which I did. How can I get reimbursed??
Hi there. I'm currently on a LTE/4G subscription (40 CAD a month, for 15GB at 4G speeds) and just saw that PM are running a promo for 5G speeds, 50GB for 35 CAD a month. My question is, if I changed my subscription, will my iPhone 11 (which is not 5G...
I received the bonus points today for transferring from old rewards to the points system. Here is my question: I have a couple of free non-expiring 2GB data given from previous years and now some bonus data with expiration. When I use up my plan data...
Tricked into upgrading my plan before they pulled the rug on us loyal customers. Don't need the extra data especially since it's time limited but I want it based on principles.
Hello,I have an extra 1GB data add-on as well as the bonus 240GB data add-on that expires in 150 days. I was wondering if I exceed my current data plan, which add-on will be used up, will it use my 1GB extra add-on first or will it go start directly ...
how can I opt out of eversafe?
New PM subscriber - every time I click on a new plan to add another phone to my account. I get taken back to the current order in place for my phone activation (I'm trying to add a phone for my wife). I would also like to know if I can port our landl...
I'm travelling to Antigua tomorrow for a vacation, and was wondering if there is any way to have my # work while there?I know the 50 other options that are available via wifi & eSim .. but was specifically wondering about my number.Thanks
I tried to log into account and it's a into account
I created a ticket to port a prepaid Koodo number for my spouse 2 days ago, with no response yet. Porting my number from a monthly Koodo plan two weeks ago only took 2 minutes and it's working well. Is porting prepaid number usually this slow? My sp...
I purchased the $34.00 CAN/US plan on March 3, 2024 and still haven't received my Sim Card. I know it says 10 business days, at least tell me if it has been shipped. They have already charged it on my credit card.
I have the same Sim card in my phone, I also have the eSIM activated. I’ve responded to the texts from Rogers and the transfer seems to have been done. But ever since I did this yesterday I can now no longer make any phone calls.
Hello, I have been with PM for 6 years. I am only on the $15/month plan. My rewards with autopay, referral, and loyalty total $10/month. So every month I pay a mere $5/month plus tax.My question is, when I get switched over to the points system, what...
Hello there,I Just got a new phone Samsung S24 Ultra from India. I fo have 5G plan with public mobile. Now before I had Samsung S22 ultra which I bought it from Canada and it was getting 5G. In addition, I live in 5G coverage area. I tried everything...
With the Canada -US plan, who is the roaming partner?
So I got a text offering me 240G of data when I'm under the impression i'm on unlimited and would never need that amount anyway, in exchange for my rewards discount.Now trying to read through the comments I'll be moved to this points and may get a $1...
My credit card was expiring so i logged on to update it, then I changed my plan and i was charged twice for updating. These changes were both made on the renewal date. Can I get this money back or in a credit ?
In England for 2 days. WiFi works, but roaming options would be great. I only see U.S. options though.
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