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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Used all my minutes ?

I got a new plan two days ago. I paid $60. It includes unlimited talk and text in North America and 10 Gb of data. Today, is telling me I have used all minutes !! And I have not even called outside

Resolved! my email has changed

need to pay to my account

Resolved! unused US data

Hi, I didn't end up using all my 1gig US data, but I had also bought 500mb so that is unused. Don't suppose I can return it?

Resolved! Public Mobile not recognizing my number as Canada number

Hi,I am returning to Public Mobile but is not recognizing my phone number as Canada number so I can maintain same number. What do I do?

Resolved! Login issue

My login is no longer working,I’ve reset the password three times, still doesn’t work

Payment Issue resulting in No Service

I have automatic monthly payments to my Visa card. And have not had any issues. On the phone I was told I owed $3 and now I owe $7. My payment was due July 19th and I have been without service. I tried to upgrade to 4G speed and 6G monthly on July 18...

Resolved! I need a PIN reset

I need a PIN reset

Resolved! Can't login to self serve

Can't login to self serve

Resolved! Voicemail list

Where can I see a list of voicemails?

I got Emergency alert every 1 min non-stop since 6 am

This is not the first time I am having the issue, non-stop emergency alert for every 1 minute but this time started from 6 am this morning till now (11:48 am). There is no way to stop it from the phone setting.

Resolved! Data isn't working

I lost my SIM card and got a new SIM card, inserted it into the phone, and changed the SIM number on the profile setting. And now, calls and texts are working with the recent phone number with Public Mobile. However, the data isn't working at all.I h...

Resolved! Incoming International calls

Hello, I am new user here. I have a basic plan of 40/ month with no international add ons. What will happen if some international call calls me? will I still be able to receive it?

Resolved! How do i get time online

How do i get time online

Resolved! Email

Hi I've forgotten me email and password what do I do.

Resolved! Phone plan not changing

My Public plan did not change on plan renewal date when it had confirmed it would. I have $40 plan currently and wanted to switch to the $41 plan with 4g. Now if I must change it’s telling me to pay again when I had payed yesterday or wait another mo...

Resolved! Login can’t login

Need to get into my account

Resolved! Cancel a stollen phone

My son has a phone with Public Mobile which is billed to my account and has been stolen. It won’t let us log in to his account to cancel It

Resolved! 4g plan speed

I don't understand why I can't log with my credentials when I open a ticket. That keep saying that an error in my credentials but there not I can log in my account and the community portal just fine.. the problem that I'm facing is that I renew my pl...

Resolved! Upgrading issues

My plan goes from June 28-July 28. Trying to upgrade from $25 to $35 but will only allow me to select the $15 plan. Anyone assist?

Resolved! No access to email

I need some help please. Don’t remember my email that I signed up with and does not exist anymore.

Resolved! Change my cell number to a local number.

I recently moved to a different part of my province meaning my Public Mobile cell is now long distance from my home land line. How do I make my cell phone number local to my new locale? Ideally I would retain the same cell number but would change i...

Resolved! US talk text roaming add on

Hi! I purchased a US talk, text 250mb data roaming addon and can not get it to work. The area I am in in Alaska has service from AT&T but my phone will not connect to their network. I have done everything the site says to check the apn settings and s...

Resolved! Forgotten email

How can I talk to someone about forgotten email and password thanks.

Resolved! Email 2fa not being received...

I've not seen this one before! When I try to login (since the website update with 2fa turned on) the site says i have to receive an email and I click the button but it never arrives to my gmail. My gmail and login are: xxxxxxxxxxxxxxxxxxxx I need to ...

Data usage

So my account rolledover into the next billing period and my data was chewed up in a day. I bought more and that was chewed up in 2 days. I am not a video watching just check sports scores mainly. We are camping near the USA Gulf island but are still...

Resolved! unable to make or receive phone calls after reactivating phone plan.

I have tried rebooting my phone; made sure that Public Mobile was listed in the Settings; and made sure that my SIM card was working. I now need Customer Support asap.

Resolved! account number

How do i find my account number

Resolved! Notice to Reactivate my Account - by October 2022

Hi -I'm a senior and have had an account with Public Mobile for a few years now and everything is set up for direct debit from my account. However, I have a notice in my online account that says I need to activate my plan by October 2022. First of ...

Resolved! Cannot login

For the first month everything was great! I could login no problem, signed someone up to get rewards ... I could track rewards etc ... NOW? No login at all ... I get this message when I go to selfserve.publicmobile.ca ... { "message":"Request hea...

Resolved! bill issue

I have some billing issues I was wondering if someone can help

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