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[NEW] Dropped Calls

Hello Community, We are aware that some of our subscribers are experiencing intermittent wireless service. We want you to know that our team is actively investigating this issue and is working around the clock to resolve this as quickly as possible. ...

[NEW] Scheduled Maintenance on June 16th

Hello Community, We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: June 16 | 12:00 AM EST to 10:00 AM EST or June 15 | 9:00 PM PST to 7:00 AM P...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

i lost my phone can i still use my same number with a new sim card

im a bit confused

Slow MFA 2FA texts

I have been with Public Mobile for almost 2 months, but have encountered a new problem.Just recently, my 2FA texts are coming in late, usually about 5 to 10 minutes after the code has expired. I didn't have this problem earlier, it worked like a char...

Just Transferred from Freedom, Can't Text

Hello,I transferred my number 10 days ago but have not been able to send or receive SMS since. I read quite a few posts saying my number is in limbo.I tried putting in my old SIM but it no longer works either. What can I do now? Thank you!

Resolved! Can’t resister or save my number in my cell phone

I have tried all the things I can think of and have read about how to be able to register/save my number in my cell phone. But after refreshing my network a couple times, and rebooting my phone nothing works. I still can’t save my number that was por...

Resolved! Hello

I called a guy the other day for my car, call went through no problem.Today, I get an error that states "8B1 - your call cannot be completed as dialed, please check the number and try again. Or call client care at *611"I did research it, but removing...

My sim card will not accept my pin after restarting my phone I need to connect with a moderator

Resolved! rewards

So in May ist we automatically go to points system and we don,t get the rewards taking off our bill like we normally do am understanding that it how it works

Stop subscription for a period

Hi team, i will be not in Canada for a few months. Is there any ways that I can stop my subscription for a period but can still keep my phone number? I used eSim. Thank you!

It has been almost 24 hours since transferring my number to Public and my texting is not working

No us phoning

Hi, purchased the 15 day roaming plan for text, data, calling. I can text but cannot send or receive calls in the US. Have roaming enabled with full signal with "R" showing. Have LTE on. Shows I am on the AT&T network. Have rebooted phone. Have tried...

Usa talk and text 15 days

Texting under this add on package is not working for me. I don’t know why? They keep failing?

new account

I had an account with public mobile however I was in a bad car accident so I just canceled my subscription and I want to get my account back I still have the SIM card from my last phone number can I use that SIM card again even though I may have lost...

Resolved! SMS Not Working

Hello. I just switched to Public Mobile and everything works expect my SMS in or out. Can you please help. I have done resets of network, cellular, messenger etc. and still does not work.

Samsung A70 won't connect to Android Auto

I just purchased a 2024 Mazda CX-5 and I cannot connect my Samsung A70 cell phone to Android Auto. My daughter has a different Samsung model and it connects no issue.Any suggestions other than calling Samsung who were no help

DID anybody managed to update credit card info AT ALL since Jan 2024???

As Subject says...Anybody managed to update credit info without reaching to agent?What steps did you take?If you reached to agent did they help you out?

Thanks

Public Mobile Vouchers

Where can I buy Public mobile vouchers in Woodstock, New Brunswick?

updating bill

My credit card number has changed and I am unable to update it. None of my email addresses is letting access my account. Please help!

Account number

Hii need my account number please thanks meryem

Resolved! Postings

How do I look up my name to see all of my postings in one place e

My account

Hello,I DO NOT have access to my old email (absolutely no access/no change password etc) therefore I do not have access to my account. How can I log in and change my email? Thank you,

Resolved! Canada - US Plan March 2024

It seems I have misunderstood the plan I bought on March 31 2024 for a US trip (labelled Canada-US; 60GB data, unlimited talk and text for $39/mo). From the way the description was written I thought I would have this service in Canada and the US. How...

Resolved SMS and iMessage Issue with New SIM Card

Hi All,I wanted to share a recent experience that my husband and I had with our SMS and iMessage services, in case any of you encounter a similar issue. We were having trouble sending and receiving SMS messages and iMessage was not working properly. ...

UK add on , can't use it

Tried calling UK using the 1000 min UK add on . At first it didn't acknowledge that I had the add on . Trying to phone a mobile number

Cancel my account

Hey I have left the country and I can’t get the pw reset to work and all I want to do it cancel my account. can someone please help me

Texting issue

Just to inquire on why I cannot send /receive text messages.

US Talk & Text Add-on not working

The last two times I purchased a US Talk & Text Add-on it didn't work. What a waste of money and inconvenience. The Add-on didn't work in Kalispel, Montana, Houston, Texas, Dallas/Fort Worth, Texas, Myrtle Beach, South Carolina, Atlanta, Georgia. Wha...

Resolved! Account Confirmation

Recently switched to PM and followed all the prompts for an eSIM. I can no longer send/recieve SSM or text messages and cannot access the 6-digit activation code. Please help.

Service not working

Service not working at all. I texted this morning and now it's saying my service is not connected. Please help!!

The stupid auto pay system tried payment on today 14th and its set to the 17th voiding my promo plan

This has been an on going problem with the public pay system for me since i started. My auto pay date is the 17th and the public system tried to take out the money today the 14TH!!!!!!!. So now i lost my new plan i was going to because the public ...