Why can’t I hotspot

[Meow]

Hotspot depends on your phone. PM only provides access to internet (through data) and does not manage your hotspot.
Did hotspot Ever worked through your current phone?

[softech]

@Lisa59 

iphone or Android?

you can first try Reset All Networks, or Reset Network Settings first

If isuse persists, try :

on Iphone:
 Check APN, go Settings -> Cellular -> Cellular Data Network -> PERSONAL HOTSPOT / APN -> sp.mb.com , and  Leave Username and Password blank.

On Android, check APN settings, especially with APN Type:

       APN Type: default,supl,mms,dun
                      or    default,supl,mms,DUN
                        (try both as it is case sensitive)

[Dunkman]

@Lisa59 

Is everything else working properly?  Ie. data  Has hotspot worked before?

Here is some additional information:

https://www.publicmobile.ca/en/ab/get-help/articles/mobile-hotspot

A few basic troubleshooting advice: reboot phone.  Network reset of phone (note - will erase any saved wifi passwords).