Community

leejoohy · 09-07-2016

I sent PM an email about BETA rewards amounts that I should have been credited. I sent my first email about this Issue on August 16th. I did not here back until August 22nd, where all I was sent was a link to verify my account. I verified my account ...

leejoohy · 08-16-2016

I'm on a 90 day, 4 GB plan. Earlier today my data stopped working. I know I'm close to my data usage limit, so I suspect that this might be due to me reaching my limit. I tried logging into my account to check, but it says that I do not have any add-...

leejoohy · 03-31-2015

On March 13th, I tried to activate the Public Mobile SIM I got in the mail. At the time I also opted to port my existing mobile number from Koodo. However, the credit card could not be verified (I think i might have made a mistake entering the addres...

leejoohy · 03-27-2015

It seems like a lot of people have some basic confusions about how Public Mobile works, and how to navigate the self-serve or find solutions in the community. While I realise there is a lot of information in the knowledge base about all this, my assu...

leejoohy · 03-27-2015

My apologies if this info is easily findable, I tried browsing the community but I can't seem to find it.So I have a seperate Community account and also a Self-Serve account for Public Mobile.So I'm wondering how rewards earned through the community ...

leejoohy · 09-07-2016

I was billed 3 times despite the activation page saying that they were unable to activate. Eventually Public Mobile fixed everything but it does take a while unfortunately.

leejoohy · 08-16-2016

My plan cycle ends on Aug 18th.

leejoohy · 11-19-2015

@7789849803 oh okay. So what exactly is going on? There was an announcment that there was self serve maintenance going on until 9am Nov 19th EST. The maintenance was not about fixing this issue? Or were they just unsuccessful in fixing the issue in t...

leejoohy · 11-19-2015

So are people able to get into their self serve eventually?What's happening for me is, I go to the PM website and click "My Account". The Self Serve login page takes a long time to load, but eventually does. I enter my login info, and it says there i...

leejoohy · 11-19-2015

hi @Daniel,So I followed your advice, and i got an email with a link to reset my password. The link I was sent to told me to fill out the following:Existing password:*New password:*Confirm new password:* This makes no sense. If I forgot my password ...

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Is anyone else having issues with getting a response from customer service?

Data usage not showing up?

Public Mobile failed to port my number

A welcome to Public Mobile video

How do rewards link to my self-serve account?

Re: Your activation page is garbage

Re: Data usage not showing up?

Re: Self Serve - CAN'T LOGIN, Generic error :-(

Re: Self Serve - CAN'T LOGIN, Generic error :-(

Re: Self Serve - CAN'T LOGIN, Generic error :-(