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Yes checked. Still nothing

There is nothing unusual about this. Every month since October I've used payment vouchers that I get from shoppers drug Mart and yesterday I paid $45 I have a $52 balance and I still have no service nothing has changed no SIM card I don't have a cred...

Everything was fine until today. My payment has been accepted. My balance is zero. I've been a customer since October last year with this phone.