@stonechucker Fair enough. When I was on autopay I had no problems. I did notice it was a bit slow on the website but I never had to log on after the first time until now. I don't relish the idea of going back to Telus and I like the no frills concep...
@stonechucker It may take more than 30 seconds for pages to load in self serve...but the issue is that I'm trying to use it to reset my password, and the lock out is one hour. The other issue is that my experience with other business websites is not ...
@GinYVR I called *611 which seems to have been correct? But it's only a robot system, and none of the options help me access my account or pay with a new credit card. I also PM'd the moderators but no response. I guess I'm waiting an hour for the loc...
I've also had this problem, twice now. I tried finding a number to contact them because it would be faster than waiting 1 hour for my account lock out to expire. I have other things to do...but they don't have customer service other than online, whic...