Like most steps of activating and/or getting help with this service, and given the service provider's attempt at keeping the price point low; PATIENCE is very much a virtue! Always double and triple check things. Especially if you get error messages...
Hello, It seems that indeed your account might be locked out as you are mentioning. You should try to change you password through the moderator message. Make sure you have a community account(which you should as you've posted this question), that you...