You should also get a text telling you that the credit has been applied! and you will then see it on your available balance when logging on your account
I think its fair to say that many people need some support which is okay. There are many other there that are willing to give some decent advice. There are also many people who are savy enough to figure things out and are even those who never have ...
There isnt any direct customer service but I think there are definitely pros and cons to a community based support system PROS- Community based help is mostly honest and unfiltered which is great for getting actual feedback and information from users...
I find the mornings to be more effective if you live in Pacific time. In the evening, things are a little slower and the website (especially for porting) can be down for maintenance, etc. I also think long term it will be a good decision. Happy wit...