Count yourself lucky that it hasn't been longer, I guess? I have been trying to contact them for 4 days without any response. Update: moderators have contacted me to solve my issue. I am assumming that 4 days is the size of their backlog at the momen...
Wow, I was worrying about not receiving any response to messages sent on Saturday, but I guess this is normal and I will give it another day or two before pinging them again.